HomeMy WebLinkAboutResolution 2010-032 agreement with transworld network corpMARANA RESOLUTION N0.2010-32
RELATING TO TECHNOLOGY SERVICES; APPROVING AND AUTHORIZING THE
FINANCE DIRECTOR TO EXECUTE A PROFESSIONAL AND TECHNICAL SERVICES
AGREEMENT WITH TRANSWORLD NETWORK, CORP. FOR THE PURPOSE OF
PROVIDING WAN/NETWORKING SERVICES TO THE TOWN; AND DECLARING AN
EMERGENCY
WHEREAS the Town of Marana completed a competitive procurement process to select a
contractor to provide WAN/Networking services to the Town, including maintenance and/or re-
placement ofthe Town's existing connectivity, provision of additional connectivity and management
and security services for the Town's network; and
WHEREAS the selection committee for the WAN/Networking procurement selected Trans-
World Network, Corp. (TWN) as the contractor for the WAN/Networking services; and
WHEREAS the Mayor and Council of the Town of Marana find that the proposed Profes-
sional and Technical Services Agreement is in the best interests of the Town and the public.
NOW, THEREFORE, BE IT RESOLVED BY THE MAYOR AND COUNCIL OF THE
TOWN OF MARANA, as follows:
SECTION 1. The Professional and Technical Services Agreement between TransWorld Net-
work, Corp. (TWN) and the Town of Marana attached to and incorporated by this reference in this
resolution as Exhibit A is hereby approved, and the Finance Director is hereby authorized to execute
it for and on behalf of the Town of Marana.
SECTION 2. The Town's Manager, Technology Services Director, and staff are hereby di-
rected and authorized to undertake all other and further tasks required or beneficial to carry out the
terms, obligations, and objectives of the Professional and Technical Services Agreement.
SECTION 3. Since it is necessary for the preservation of the peace, health and safety of the
Town of Marana that this resolution become immediately effective, an emergency is hereby declared
to exist, and this resolution shall be effective immediately upon its passage and adoption.
nd Council of the Town f Marana, Arizona,
Mayor d onea
APPR VED AS TO FORM:
~~F Cassidy, Town Attorney
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7
ARANA ~
q
TOWN OF MARANA, ARIZONA
FINANCE DEPARTMENT
11555 WEST CIVIC CENTER DRNE
MARANA, AZ 85653
PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT
Agreement Number:
THIS AGREEMENT IS MADE AND ENTERED INTO by and between the TOWN OF MARANA, an
Arizona municipal corporation (the "Town"), and TRANSWORLD NETWORK, CORP., a Minnesota
corporation (the "Contractor"), for the purpose of providing WAN/Networking services to the
Town. The Town and the Contractor are sometimes collectively referred to as the "Parties," each
of which is sometimes individually referred to as a "Party."
ARTICLE 1. SCOPE OF WORK
1.Ol.On August 24 2009, the Town issued "Request for Proposals #2009-608 for
WAN/Networking Services" (the "WAN/Networking RFP"). The professional and technical
services to be performed by the Contractor under this Agreement shall be as described in this
Agreement and as set forth in the following:
1.01.01. The WAN/Networking RFP, attached as Exhibit Al, the Marana Wireless WAN
Invitation for Best and Final Offer dated December 18, 2009, attached as Exhibit A2, and the
Technical Terms Summary dated March 8, 2010, attached as Exhibit A3 to this Agreement.
1.01.02. The Contractor's September 21, 2009 proposal in response to the WAN/Networking
RFP, attached as Exhibit Bl and the Contractor's January 5, 2010 proposal in response to the
Marana Wireless WAN Invitation for Best and Final Offer, attached as Exhibit B2 to this
Agreement (the "Contractor's Proposals").
1.01.03. The Contractor's diagram of the network backbone, attached as Exhibit C to this
Agreement.
1.02. If any of the provisions of the attached exhibits conflict with the provisions and
specifications contained within Exhibit A3, the provisions and specifications contained within
Exhibit A3 shall take precedence and shall control.
ARTICLE 2. TERM
2.01. This Agreement shall be effective for athree-year term beginning on April 1, 2010 and
ending on March 31, 2013, except as otherwise provided in this Article regarding the Traffic
Links and the Secondary Link at the Camino de Manana Construction Trailer.
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2.02. Except as otherwise provided in this Article regarding the Traffic Links and the Secondary
Link at the Camino de Mariana Construction Trailer, the Town, at its sole discretion, acting
through its Finance Director, may renew this Agreement for up to three consecutive one-year
periods on the same terms as set forth in this Agreement and at the same rates as listed in the fee
schedule, Exhibit D, by executing a letter of renewal signed by the Finance Director and the
Contractor.
2.03. With regard to the Traffic Links and the Secondary Link at the Camino de Mariana
Construction Trailer, as described in Exhibits A1, A2 and A3 and Exhibits B1 and B2 and as
listed in the fee schedule, Exhibit D, this Agreement shall be effective for an initial one-year
term beginning on April 1, 2010 and ending on March 31, 2011.
2.03.01. If at the end of the one-year term for the Traffic Links and the Secondary Link at the
Camino de Mariana Construction Trailer, the Town, at its sole discretion, determines that
continued service to any or all of the Traffic Links and/or the Secondary Link at the Camino
de Mariana Construction Trailer is no longer necessary, the Town will provide 60 days written
notice to the Contractor of this decision as provided in section 7.03 below and the Town will
not be obligated to pay any further service fees in relation to any discontinued service. The
Town's written notice will specify which of these links no longer require continued service.
2.03.02. If at the end of the one-year term for the Traffic Links and the Secondary Link at the
Camino de Mariana Construction Trailer, the Town, at its sole discretion, determines that
continued service to any of the Traffic Links and/or the Secondary Link at the Camino de
Mariana Construction Trailer is necessary, the Town, acting through its Finance Director, may
extend this Agreement with regard to the Traffic Links that require continued service and/or
the Secondary Link at the Camino de Mariana Construction Trailer for up to five consecutive
one-year periods on the same terms as set forth in this Agreement and at the same rates as
listed in Exhibit D, prorated based on the number of links requiring continued service, by
executing a letter of renewal signed by the Finance Director and the Contractor. The letter of
renewal will specify which of these links require continued service.
2.04. The term of this Agreement, including all renewals, shall not exceed six years.
ARTICLE 3. RELATIONSHIPS
3.01. In the performance of the services described in this Agreement, the Contractor shall act
solely as an independent contractor, and nothing expressed or implied in this Agreement shall be
construed to create the relationship of employer and employee, partnership, principal and agent,
or to create a joint venture between the Town and the Contractor.
3.02. The Contractor shall report to and coordinate duties with the Town's Technology Services
Director, Gary Hudman (the "Town Representative").
3.03. Under the direction of and in coordination with the Town Representative, the Contractor
shall work cooperatively with Town staff, officials, boards, commissions, and committees, and
with any other agency, organization or individual the Town Representative deems necessary to
complete the services described in Article 1 (Scope of Work) of this Agreement.
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3.04. All notice requests and authorizations provided for in this Agreement shall be in writing
Colin and shall be delivered or mailed, addressed as follows:
Town: TOWN OF MARANA
Attention: Gary Hudman, Technology Services Director
Address: 11555 W. Civic Center Dr.
Marana, Arizona 85653
With a copy to:
TOWN OF MARANA
Attn: Finance Director
11555 W. Civic Center Drive
Marana, Arizona 85653
Contractor: TRANSWORLD NETWORK, CORP.
Attention: Colin Wood
Address: 8600 W. Tangerine Road
Marana, Arizona 85563
ARTICLE 4. LIMITATION OF ASSIGNMENT
4.01. For purposes of the work and services performed under this Agreement and the obligations
and requirements imposed on the Contractor pursuant to this Agreement, the term "Contractor"
shall include the Contractor, Contractor's staff, all sub-contractors identified in the Contractor's
Proposals, and all other persons working at Contractor's request or direction as permitted by this
Agreement.
4.02. The work and services provided for in this Agreement shall be performed by the
Contractor, except as otherwise provided in this Article or approved in writing by the Town
Representative and the Finance Director.
4.03. Secretarial, clerical, and similar incidental services needed to assist the Contractor in
performance of this Agreement are not subject to the limitations of section 4.01 above.
4.04. Neither this Agreement nor any interest or rights under this Agreement may be assigned or
transferred by the Contractor without the express written consent of the Finance Director.
ARTICLE 5. WORK PRODUCT
5.01. All of Contractor's "Work Product" (including without limitation all reports, drawings,
designs, specifications, notebooks, tracings, photographs, negatives, fmdings, recommendations,
data and memoranda of every description) prepared in connection with or relating to the services
described in this Agreement and in completion of it, shall be the property of the Town, and shall
not be disclosed to third parties without the express written consent of the Town Representative.
5.02. Except with the express written consent of the Town Representative, the Contractor shall
not publish any results of scientific, technical or general interest originating from or existing by
virtue of this Agreement in, or by means of, journals, magazines, newspapers, radio broadcasts,
or other media of communication.
ARTICLE 6. INVOICES AND PAYMENT
6.01. Except as otherwise set forth in or modified by this Article, the Contractor shall charge the
rates set forth on the fee schedule, Exhibit D, for all services and work performed by the
Contractor under this Agreement.
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6.02. For hardware costs, service costs and management costs, Contractor will bill the Town for
the annual fees set forth in Exhibit D in 12 equal monthly installments for each year of this
Agreement.
6.03. For implementation services as described in Exhibits A1, A2 and A3 and Exhibits B1 and
B2 and for additional services such as the addition, removal or relocation of connections as
needed to meet the Town's needs and as described in Exhibits A1, A2 and A3, the following
method of invoicing and payment shall be used.
6.03.01. The Town Representative may request the Contractor to prepare a detailed
description of services and an estimated cost to complete a "Task"-that is, a requested task
or group of tasks falling within the services set forth in Article 1 above (Scope of Work).
6.03.02. If the Town Representative approves and accepts the Contractor's description and
estimate described in section 6.01 above, the Town Representative shall (a) obtain from the
Town's Finance Department a "Purchase Order" allocating anot-to-exceed budgeted amount
of funds for the Task and (b) issue to the Contractor a "Task Order" for anot-to-exceed
amount sufficient, in the Town Representative's opinion, to cover the cost of the Task.
6.03.03. The Contractor shall not submit an invoice covering the cost of a Task, and the Town
shall not be financially obligated to pay the Contractor for a Task, unless and until the Town's
Finance Department has issued a Purchase Order for the Task.
6.03.04. The Town's financial obligation for the Contractor's performance of a Task shall not
exceed the amount of the Purchase Order, as it may be amended from time to time using the
process described in sections 6.01 and 6.03.02 above.
6.04. The Contractor shall submit to the Town Representative for processing and payment a
monthly invoice which includes (a) the monthly fee for hardware, service and management costs
as described in section 6.02 above and (b) the fee for each Task performed under this Agreement
as described in section 6.03 above. Each invoice shall include:
6.04.01. The days when the work and services were performed on a particular Task.
6.04.02. Percent of completion of the Task and the milestones or goals achieved pursuant to
this Agreement, where applicable.
6.04.03. Reference to Town tracking numbers, including Purchase Order and Task Order
numbers, authorizing payment for the work and services addressed by the invoice.
6.05. The Contractor shall be liable for all taxes applicable to the proceeds received by the
Contractor under this Agreement. The Town shall not withhold or pay federal, social security, or
state income taxes or worker's compensation out of the proceeds payable by the Town under this
Agreement, unless duly ordered to do so by a court or other government authority with
jurisdiction.
6.06. Except as otherwise set forth in this Article, the Town shall pay the Contractor within 30
days after the Town Representative approves the Contractor's invoice or any portion of it.
6.07. The Town may withhold final payment for each Task until the Town is satisfied that the
Contractor has complied with all the obligations specified in this Agreement related to the Task.
6.08. Any rework required by the Town to satisfy the requirements or performance of this
Agreement shall be at the sole expense of the Contractor.
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ARTICLE 7. TERMINATION AND BREACH
7.01. The Contractor may terminate this Agreement upon not less than 60 days written notice to
the Town Representative and the Finance Director if the Town fails to perform its obligations
under this Agreement through no fault of the Contractor.
7.02. The Town may terminate this Agreement with or without cause upon 60 days written
notice to the Contractor.
7.03. This Agreement may be terminated if for any reason the Town Council does not
appropriate sufficient funds for the purpose of maintaining this Agreement.
7.04. Upon termination, the Town shall have no further obligation to Contractor, other than for
payment of acceptable services rendered prior to termination.
7.05. Either Party may pursue any remedies available to it for the breach of this Agreement, and
no right or remedy is intended to be exclusive of any other right or remedy existing at law or at
equity or by virtue of this Agreement.
ARTICLE 8. INDEMNIFICATION
The Contractor agrees to defend, save, hold harmless, and indemnify the Town, its officials,
employees, agents, successors, and assigns from and against any and all manner of claims, suits,
lawsuits, action or actions, causes or causes of action, liabilities, damages, and other claims and
demands of whatsoever nature or kind, in law or in equity, in tort or in contract, or otherwise
caused by or resulting from the Contractor's errors, omissions, or intentional or negligent acts in
the performance of services pursuant to this Agreement.
ARTICLE 9. INSURANCE
9.01. The Contractor shall maintain insurance with the following required coverages and limits:
Worker's Compensation
Employer's Liability
Comprehensive General Liability
Business Auto Liability
Professional Liability
Statutory
U.S. $1,000,000
U.S. $1,000,000 per occurrence
U.S. $2,000,000 aggregate
U.S. $1,000,000 combined single limit
U.S. $2,000,000 per claim and in the aggregate
9.02. The Town shall be named as an additional insured on the comprehensive general liability
insurance policy required by section 9.01 above.
9.03. The Contractor acknowledges that it has provided to the Town, and- shall provide to the
Town at all times while this Agreement is effective, current insurance certificates evidencing
insurance coverages and terms required by this article.
ARTICLE 10. MISCELLANEOUS PROVISIONS
10.01. The Contractor acknowledges and agrees that barring any unforeseen circumstances, the
implementation and transition to a fully operational wide area network (WAN) managed by the
Contractor shall take place within 90 days of the effective date of this Agreement.
10.02. The Contractor acknowledges and agrees that if the Town's current network vendor
discontinues service under the provisions of the Town's agreement with that vendor, the
Contractor will be required to provide full network services within 60 days of the termination of
the agreement between the Town and the current vendor in order to maintain Town operations.
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The Contractor may be required to install temporary equipment and/or unlicensed links in order
to maintain operations during this timeframe.
10.03. The Contractor acknowledges and agrees that the Contractor's Network Architect, Larry
Arellano, will be on-site and locally based as necessary during the entire transition and
implementation phase for the project and that Mr. Arellano will manage the implementation of
the new network and will be the Town's primary point of contact for the implementation.
10.04. All equipment, hardware or software purchased by the Town in furtherance of this
Agreement shall be the property of the Town, except as otherwise provided in Exhibit A3.
Ownership of all other equipment, hardware or software purchased, installed, configured,
maintained or serviced under this Agreement shall be determined as set forth in Exhibit A3.
10.05. This Agreement shall be governed by and construed and enforced in accordance with the
laws of the State of Arizona.
10.06. This Agreement represents the entire and integrated agreement between the Parties and
supersedes all prior negotiations, representations or agreements, either written or oral.
10.07. If any provision of this Agreement is declared invalid or unenforceable, the remainder
shall continue in full force and effect.
10.08. This Agreement may not be changed or modified except by written agreement signed by
all Parties.
10.09. All exhibits referenced in and attached to this Agreement are incorporated in and fully
made a part of this Agreement by reference.
10.10. The Contractor shall comply with all federal and state equal opportunity laws, orders and
regulations and shall not discriminate against any employee or applicant for employment on the
basis of age, race, color, religion, sex, disability, national origin, marital status, veteran status, or
sexual orientation.
10.11. The Contractor warrants that it complies with all federal immigration laws and regulations
that relate to its employees and complies with Arizona Revised Statutes section (A.R.S. §)
23-214 (A). The Contractor acknowledges that pursuant to A.R.S. § 41-4401 and effective
September 30, 2008, a breach of this warranty is a material breach of this Agreement subject to
penalties up to and including termination of this Agreement, and that the Town retains the legal
right to inspect the papers of any employee who works on the Agreement to ensure compliance
with this warranty.
10.12. The Contractor certifies that it does not have, nor will it for the duration of this contract
have, scrutinized business operations in Sudan or Iran as defined in A.R.S. § 35-391 and A.R.S.
§ 35-393, respectively.
10.13. Neither Party's waiver of the other's breach of any term or condition contained in this
Agreement shall be deemed a waiver of any subsequent breach of the same or any other term or
condition of this Agreement.
10.14. This Agreement is subject to the provisions of A.R.S. § 38-511, which provides for
termination in certain instances involving conflicts of interest.
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IN WITNESS WHEREOF, the Parties have executed this Agreement as of the last Party's signature
date below.
The "Town":
THE TOWN OF MARANA,
an Arizona municipal corporation
Erik Montague
Finance and Pur h ing Director
D
Dat
ATTEST:
ocelyn ronson, Town Clerk
APPROVED AS TO FORM:
~` Cassidy, own Attorney
The "Contractor":
TRANSWORLD NETWORK, CORP.,
a Minnesota corpora ' n
In ood
Chief Executive Officer
Date
Federal I.D.#: l l ' 1~1 ~ J~ ~ fJ?
LIST OF EXHIBITS
Exhibit Al : The WAN/Networking RFP dated August 24, 2009
Exhibit A2: The Marana Wireless WAN Invitation for Best and Final Offer dated
December 18, 2009
Exhibit A3: The Technical Terms Summary dated March 8, 2010
Exhibit B1: The Contractor's September 21, 2009 proposal in response to the
Exhibit B2:
Exhibit C:
Exhibit D:
WAN/Networking RFP
The Contractor's January 5, 2010 proposal in response to the Marana Wireless
WAN Invitation for Best and Final Offer
The Contractor's diagram of the network backbone
The Contractor's fee schedule
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EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
TOWN OF MARANA
REQUEST FOR PROPOSALS
RFP #2009-608
WAN/NETWORKING SERVICES
August 24, 2009
SUBMIT PROPOSALS TO
Marana Clerk's Office
By September 21, 2009
4:OOp.m. Arizona Local Time
TOWN OF MARANA
11555 W. Civic Center Drive, Bldg A3
Administration Building
Marana, Arizona 85653
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Table of Contents
1. Statement of Work ...................................................................................................................................................4
1.1 Purpose and System Scope .................................................................................................................................4
1.2 Coverage and Participation .................................................................................................................................4
2. General Information .................................................................................................................................................4
2.1 The Enterprise ................................................................................................................................................... ..4
2.2 Existing Technology Environment .......................................................................................................................4
2.3 Selection Process ................................................................................................................................................5
2.4 Award and Evaluation Method ......................................................................................................................... ..5
2.5 Schedule of Events ..............................................................................................................................................6
3. Proposal Preparation Instructions ............................................................................................................................6
3.1 Vendor's Understanding of the RFP ....................................................................................................................6
3.2 Good Faith Statement .........................................................................................................................................7
3.3 Communication ...................................................................................................................................................7
3.4 Proposal Submissions .........................................................................................................................................7
3.5 ContractTerms and Conditions ....................................................................................................................... 10
3.6 Other Terms and Conditions ............................................................................................................................ 10
4. Vendor Qualifications and References .................................................................................................................. 10
5. Scope of Work, Specifications and Requirements ................................................................................................. 10
5.1 Functional Requirements ................................................................................................................................. 11
5.2 Technical Specifications ................................................................................................................................... 12
5.3 Engagement Methodology .............................................................................................................................. 18
6. Budget and Estimated Pricing ................................................................................................................................ 18
6.1 Estimated Costs ................................................................................................................................................ 18
7. Vendor Certification ............................................................................................................................................... 20
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
7.1 Worker's Compensation Certificate ................................................................................................................ 20
7.2 Signature Page ................................................................................................................................................. 21
7.3 Affidavit of Non-Conviction ............................................................................................................................. 22
7.4 Reference List .................................................................................................................................................. 23
8. Appendices ............................................................................................................................................................. 26
8.1 Network Configuration Table ........................................................................................................................... 26
8.2 Motorola Radio System T1 Sideband Date Transmission ................................................................................ 28
8.3 Site Location Map (See Attachment ,.A„) ........................................................................................................ 31
8.4 Town of Marana WAN Diagram (See Attachment "B") ................................................................................... 31
8.5 Uniform Terms and Conditions ........................................................................................................................ 31
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
1. Statement of Work
1.1 Purpose and System Scope
The purpose of this Request for Proposal (RFP) is to invite prospective vendors to submit a proposal to supply
WAN/Networking services to the Town of Marana, which consist of maintenance and/or replacement of the existing
connectivity, optional additional connectivity, and management and security services. Management services
include monitoring and maintenance of connectivity to ensure reliability and performance of the network, online
and/or onsite response in the event of system malfunction within a specified time frame, and maintenance of
firewalls, VLAN, and intrusion protection. The RFP provides vendors with the relevant operational, performance,
application, and architectural requirements of the system.
1.2 Coverage and Participation
The intended coverage of this RFP, and any agreement resulting from this solicitation, shall be for the use of all
departments at the Town along with any satellite offices. The Town reserves the right not to enter into any contract,
to add and/or delete elements, or to change any element of the coverage and participation at any time without prior
notification and without any liability or obligation of any kind.
2. General Information
2.1 The Enterprise
The Town of Marana established its current networking infrastructure configuration in 2002 in partnership with a
private company that provided networking connectivity between town sites and commercial services to the Marana
area. The network topology is currently based entirely on wireless WAN connectivity. Originally, Marana purchased
licensed and unlicensed links and the vendor provided network management services in exchange for commercial
bandwidth. The technology originally utilized included:
• Stratex Altium ATM licensed links on primary connections
• Proxim unlicensed links for the satellite stations
• Proteus licensed links for the Public Safety T1 channels
Over time, most of the original networking equipment failed and has been replaced with service agreements, with
the Town purchasing bandwidth on equipment owned and managed by the network services vendor. The current
service contracts are up for renewal, and it has been determined that new service contracts will be issued on the
basis of the RFI and RFP process.
2.2 Existing. Technology Environment
See Section 8.1 Network Configuration Table, 8.2 Motorola Radio System T1 Sideband Date Transmission, and
see 8.4 attachment "B."
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
2.3 Selection Process
At its discretion, the Town may require any competing vendor to make an oral presentation of their proposal or
provide demonstrations or submit further written literature. These presentations provide an opportunity for the
vendor to clarify the proposal for the Town. The Town will schedule any such presentations or requests for
information. Award/negotiation sequence will be based on a formal methodology established by the Town, which
includes review by a tech committee based off of the selection criteria in section 2.4.1.
2.3.1 Disqualification In addition to other rights set forth, the Town may, in its sole discretion, disqualify a
Respondent or team member and reject a Submission if:
(a) background investigations reveal any criminal affiliations or activities by a Respondent or team member and
such affiliations or activities would, in the Town's opinion, interfere with the integrity of the Solicitation; or
(b) the Submission includes false or misleading statements, claims or information.
2.4 Award and Evaluation Method
Once the proposals are opened, each will be evaluated by a committee selected by the Town, taking into
consideration the criteria stipulated in this RFP. The Town, sole judge in evaluation considerations, may make an
award to the vendor(s) who submit the proposal judged by the Town to be most advantageous. The Town
anticipates awarding one contract only. A recommendation will be presented to the Town Council which conforms
to all requirements herein and whose award will be in the best interest of the Town as determined by the Evaluation
Committee. The award will only be to responsible vendor(s) licensed and Qualified by experience to perform the
services specified herein. All proposals submitted shall be valid for a period of one hundred twenty (120) calendar
days from the date of proposal closing.
The evaluation of each response to this RFP will be based on the selection criteria. Following the evaluation
committee's analysis of the written proposals, negotiations may take place with proposers determined to be most
likely to be offered a contract award to ensure clarification and to obtain best and final offers.
2.4.1 Selection Criteria The purpose of this RFP is to identify those suppliers that have the interest, capability,
and financial strength to supply the Town with aWAN/Networking services solution identified in the Scope of Work.
Responses to this RFP will be evaluated according to the following criteria:
1. Capability to provide comprehensive solution for all specified services.
2. Capability, capacity, and qualifications of the proposers' organization and any subcontractors to perform
the desired services.
3. Quality and timeliness of support in terms of proactive alerts, phone/email response, remote and onsite
support.
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
4. Quality, redundancy, reliability, and scalability of proposed solution.
5. Capability to integrate existing and proposed LAN and WAN infrastructure.
6. Cost -proposed fees
7. Financial stability of the firm
8. Clear and detailed description of proposed technology and solutions.
9. Client references, client service quality and relevant experience in similar engagements.
10. Capability to provide network access and monitoring to Town staff
2.5 Schedule of Events
The following is a tentative schedule that will apply to this RFP, but may change in accordance with the
organization's needs or unforeseen circumstances. Changes will be posted to the Town of Marana website,
www.marana.com/Bids. All potential proposers are responsible to obtain the latest changes, addenda and other
information by checking the website.
EVENT
-- DATE TIME
Issuance of RFP August 24, 2009 4:00 p.m. Arizona Local Time
Site Walk-thru Sept 2 - 3, 2009 8:30 a.m. - 1.2:30 p.m. Arizona
Local Time
Pre-Proposal Conference September 9, 2009 3:00 p.m. Arizona Local Time **
Technical Questions/Inquiries
Due September 14, 2009 4:00 p.m. Arizona Local Time
RFP Submission Deadline September 21, 2009 4:00 p.m. Arizona Local Time
* Site walk-thru participants will meet at the Marana Town Hall, 11555 W Civic Center Dr.
"* Pre-Proposal Conference will be held at the Marana Town Hall, 11555 W. Civic Center Dr. in the Council
Chambers.
3. Proposal Preparation Instructions
3.1 Vendor's Understanding of the RFP
In responding to this RFP, the vendor accepts the responsibility to fully understand the RFP in its entirety, and in
detail, including making any inquiries to the Town as necessary to gain such understanding. The Town reserves the
right to disqualify any vendor who demonstrates less than such understanding. Further, the Town reserves the right
to determine, at its sole discretion, whether the vendor has demonstrated such understanding. That right extends to
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
cancellation of award prior to contract signing, if an award has been made. Such disqualification and/or cancellation
shall be at no fault, cost, or liability whatsoever to the Town.
3.2 Good Faith Statement
All information provided by the Town in this RFP is offered in good faith. Individual items are subject to change at
any time. The Town makes no certification that any item is without error. The Town is not responsible or liable for
any use of the information or for any claims asserted there from.
3.3 Communication
Verbal communication shall not be effective unless formally confirmed in writing by the specified procurement
official in charge of managing this RFP process. In no case shall verbal communication govern over written
communication.
3.3.1 Vendors' Inquiries. Interested vendors may contact Michael Glasson, Purchasing Coordinator at (520)
382-1983 or fax at (520) 382-1902. Technical Questions may be directed to Gary Hudman, Technology Services
Director at (520) 382-1971 or fax at (520) 382-1998. Michael Glasson, Purchasing Coordinator in the Finance
Department will also receive written requests for clarification concerning the meaning or interpretations of this RFP
until five (5) business days prior to the submittal date.
3.3.2 Pre-Proposal Conference All interested parties are invited to attend apre-proposal meeting commencing
promptly at 3:00 p.m. on Wednesday, September 9, 2009, at the Marana Town Hall Council Chambers. At this
time, Town representatives will be available to answer questions relative to this Request for Proposals. Any
ambiguities or inconsistencies should be brought to the attention of the Town through written communication with
the Town at least five (5) business days prior to the submittal date.
3.3.3 Addenda. The Town will not respond to any questions/requests for clarification that require addenda, if
received by the Town after 4:00 p.m. Arizona local time, September 14, 2009.
All addenda will be posted to our Web site only: http://www.marana.com/bids.aspx
3.4 Proposal Submissions
3.4.1 Submission Requirements To facilitate evaluation of Proposals, the original proposal, five (5) identical
copies and required copy on compact disk shall be submitted to the office of the Town Clerk. The original shall be
clearly marked "original." The proposal shall be prepared with a straight forward, concise delineation of the vendor's
capabilities to satisfy the requirements of this RFP.
Proposals must be received no later than 4:00 p.m. Arizona local time, September 21, 2009. Late proposals
will not be considered.
Proposals must be delivered sealed to:
Town of Marana
Attn: Town Clerk's Office
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
11555 W. Civic Center Drive, Bldg A3
Marana, AZ 85653
3.4.2 Delivery of Proposal Each proposal must be received by the date and time set for closing receipt of
offers. The RFP number, the name of the vendor, and the date and time of closing should be displayed externally
on the submittal package.
Note: Any deviation from this requirement may result in your proposal being considered non-responsive,
thus eliminating your company from further consideration.
The Town cautions vendors to assure actual delivery of mailed or hand-delivered proposals directly to the Town's
Office of the Town Clerk rior to the established deadline. A proposal received by the Town Clerk after the
established deadline will be returned, unopened, to the vendor.
3.4.3 Proposal Costs Those submitting proposals do so entirely at their expense. There is no expressed or
implied obligation by the Town to reimburse any individual or firm for any costs incurred in preparing or submitting
proposals, providing additional information when requested by the Town, or for participating in any selection
interviews.
3.4.4 Acceptance Submission of any proposal indicates acceptance of the conditions contained in the RFP
unless clearly and specifically noted otherwise in the proposal.
3.4.5 Rejection The Town reserves the right to reject any and all proposals, in whole or in part, to waive any and
all informalities, and to disregard all non-conforming, non-responsive or conditional proposals. In the event any or
all proposals are rejected, in whole or in part, thereafter the Town, in its sole discretion may initiate a new RFP
process including all or part of the components of this Request for Proposals.
3.4.6 Insurance The vendor, if awarded a contract, shall maintain insurance coverage reflecting the minimum
amounts and conditions specified by the Town. In the event the vendor is a government entity or aself-insured
organization, different insurance requirements may apply.
A. Comprehensive General Liabilitv Insurance -This coverage must be written on the comprehensive form
of policy. The basic policy form is not acceptable. The policy must contain minimum limits of liability as
follows or $1,000,000 Single Limit, $2,000,000 Aggregate including products and completed operations
coverage.
• Bodily Injury: $1,000,000 Each Occurrence; $1,000,000 Each Occurrence Contractual;
• Personal Injury: $1,000,000 Each Person;
• Broad Form Property Damage: including coverage for XC and U hazards $1,000,000 Each
Occurrence; $1,000,000 Each Occurrence, Contractual
B. Comprehensive Automobile Liabilitv Insurance -This coverage must be written on the comprehensive
form of policy. The basic policy form is not acceptable. The policy must contain minimum limits of liability as
follows or $1,000,000 Combined Single Limit.
• Bodily Injury: $1,000,000 Each Person; $2,000,000 Each Occurrence
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA ANO TWN, CORP.
Property Damage: $1,000,000 Each Occurrence
The Town shall be listed as an additional insured party on all certificates.
Prior to commencing work, the successful offeror must provide the respective Insurance Certificates, with
the Town of Marana named as additional insured party, except for Worker's Compensation Insurance, to
the Purchasing Coordinator at 11555 W Civic Center Dr. Marana, Az 85653.
3.4.7 Worker's Compensation The vendor shall procure and maintain for the life of the Contract/Agreement
Worker's Compensation Insurance covering all employees with limits meeting all applicable state and federal laws.
This coverage shall extend to any subcontractor that does not have their own Worker's Compensation and
Employer's Liability Insurance. Thirty (30) days notice of cancellation is required and must be provided to the Town
of Marana via Certified Mail. (See Section 7 Vendor Certification)
3.4.8 Proposal Format In order to facilitate the analysis of responses to this RFP, vendors are required to
prepare their proposals in accordance with the instructions outlined in this section. Each vendor is required to
submit the proposal in a sealed package. Vendors whose proposals deviate from these instructions may be
considered non-responsive and may be disqualified at the discretion of the Town.
Proposals should be prepared as simply as possible and provide a straightforward, concise description of the
vendor's capabilities to satisfy the requirements of the RFP. The requirements response section of the proposal
should be submitted on compact disk AND in hard-copy as part of the submitted document. Expensive bindings,
color displays, promotional material, etc., are neither necessary nor desired. Emphasis should be concentrated on
accuracy, completeness, and clarity of content. All parts, pages, figures and tables should be numbered and clearly
labeled. The proposal should be organized into the major sections outlined below:
Section Title
Title Page
Letter of Transmittal
Table of Contents
1.0 Executive Summary
2.0 Company Background
3.0 Contract Terms and Conditions/Other Terms and Conditions
4.0 Responses to Vendor Qualifications and References
5.0 Responses to Scope of Work, Specifications, Requirements and
Maintenance/Support
6.0 Budget and Estimated Pricing
7.0 Vendor Certification
8.0 Supporting Material and Information"
* Please keep these sections to a max of 2-3 pages each and 100 pages for the overall document.
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3.5 Contract Terms and Conditions
The WAN/Networking services contract will be awarded to the Proposer or Proposers whose offer is deemed most
advantageous to the Town. Unless otherwise indicated in the Request for Proposals, the Town reserves the right to
award the contract in whole or in part, by item, by group of items, or by section where such action serves the best
interests of the Town. The Town reserves the right to reject any or all proposals, to waive any informality in any
proposal, and to negotiate with any proposer.
3.6 Other Terms and Conditions
The term of this contract will be for 3 years for all services with the exception of Traffic Intersections which will
consist of a 1 year contract.
4. Vendor Qualifications and References
All vendors must provide the following information in order for their proposal to be considered:
1. A brief outline of the company's background
2. Description of Local Organization & technical staff qualifications
3. Financial Statement
4. References -list of at least five (5) references that most closely reflect similar consulting projects to the
Town of Marana scope of work within the past three (3) years (See Section 7.4)
5. Resumes of Proposer's project staff with a description of their roles on the project.
5. Scope of Work, Specifications and Requirements
The existing Marana network infrastructure is a wireless WAN, currently comprised of 5 primary licensed links and
20 additional unlicensed links to satellite offices and traffic intersection locations. See section 8.3, (Attachment "A")
for the full list of connections. Additionally, a detailed map, section 8.4 (Attachment "B"), provides detailed location
information for all point to point locations.
Marana IT staff manages the internal network as well as the switches, servers, desktop and laptop computers, local
wireless and wired network, VPN access, and PBX systems.
This project consists of maintenance and/or replacement of the existing connectivity and services in a competitive
bid process. The replacement of existing connectivity is not restricted to wireless -fiber, copper wire, or other
technology and services can be included if the performance specifications are met.
Management services include monitoring and maintenance of connectivity to ensure reliability and performance of
the network, online and/or onsite response in the event of system malfunction within a specified time frame, and
maintenance of firewalls, VLAN, and intrusion protection.
In the event that new equipment, vendors and/or services are selected, the implementation of these new services
must include a project plan to implement the necessary configuration modifications to ensure reliable and continued
service during the transition phase.
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5.1 Functional Requirements
This section outlines the specific requirements for each of the links and services that are covered in this RFP.
Vendors may submit proposals for any or all parts of the services described in this section. However, the preferred
solution for the Town is to contract with a single company that can provide support and maintenance solutions for
all network services, including managing services and connectivity not directly provided. This may require
subcontractor agreements by the primary provider in order to manage these services.
A. Architectural Goals - A primary concern is maintaining or reducing costs for the overall network. While
the intent of the Town is to improve network capabilities, any improvements must be cost effective
solutions.
The current configuration of wireless capabilities have served the Town well, but future growth and the
need for a greater redundancy establishes the need for selection of equipment and services that are
scalable, and have automatic failover capabilities and redundancy to ensure a reliable network.
Proposed firewall solutions that are industry standard, that have configurations that can be understood
and reviewed by Town network technicians, and can readily be recreated is the desired solution over the
use of proprietary solutions.
For solutions that include wireless equipment, the Town prefers ownership of equipment, with the
selected vendor(s) providing maintenance, service and support. This may include lease purchase
agreements for new equipment, through the vendor via third party financing.
B. WAN Network Topology Options -The following configuration options are those under consideration for
this RFP with regards to the primary links.
1. Wireless: Maintain the current Wireless Connectivity. This would include replacing failed/failing
links with new equipment, but would not add any additional equipment, capability, or redundancy.
2. Wireless: Improved capacity, failover and redundancy with additional links or new technology.
This would include mesh or completing a ring with failover routing.
3. Wired/Wireless: Utilizing a combination of leased wired (fiber or copper) and wireless connectivity
may provide greater reliability and performance.
4. Wireless: Leased connectivity that would allow vendor to optimize routing for greatest efficiency.
C. Shared Connectivity 8~ Partnership -For Town purchased equipment, the Town will consider the joint
use of Point to Point links for commercial purposes in addition to Town uses. This option would require a
bandwidth guarantee, full transparency of Town data via SNMP access (or similar method), router and
firewall configurations, and the ability to monitor link utilization used by and available to the Town.
D. Staff and Vendor Shared Responsibilities -The Technology Services staff would like to have a
participatory role in the firewall, security, and routing and switch management in order to meet the day to
day operational requirements of the Town. The implementation plan should include documentation and
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training to support this goal, and to be open to negotiate an acceptable set of policies and guidelines for
all parties to share operational responsibility.
5.2 Technical Specifications
A. Replacement of Point to Point Links
Primary Links -The primary communication links between the Town Hall and Marana Operations Center
consists of:
Current Link.
Existing Links Use Equipment Bandwidth/Usage Capacity
Data, Internet,
Email, Phone,
Town Hall to client/server Trango 300
Station #37 applications (Ethernet) SMbps averge/35 Mbps peak Mbps
Data, Internet,
Marana Operations Email, Phone, Altium
Center to Station client/server Stratex 155
#37 applications (ATM) SMbps averge/35 Mbps peak Mbps
The proposed replacement link(s) can be fiber, wireless, or combination thereof; or other type of
connectivity service, and should include the costs of purchase of replacement equipment required for
connectivity.
• Connection Speed: minimum of 100 Mbps full duplex
• Future Connection Capacity: 300 Mbps full duplex
• Ethernet Handoff
• Latency: less than 250 NS
• Redundancy: ability to maintain operational capability given a single
point failure
B. Laver 3 Switch/Router
Current equipment includes CISCO routers located at Town Hall, Northwest Fire Station 37, and the
MOC, with firewalls located at Town Hall and the MOC. Replacement of existing equipment that is
included in the proposal to the primary links could be accomplished with one or more appliances and
should have the following capabilities but not limited to:
• IPSec VPN
• Intrusion Prevention
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• SSL VPN
• SSH v 2.0
• SNMP (v1-v3)
• NAC
• V3PN for QoS
• Wire-speed performance
• Layer 2 prioritization
• CoS Layer 2/3 prioritization
• Gigabit Ethernet Interface
• Port Autosensing
• Spanning. Tree Protocols
Tower Link Distances
Town Hall -Station 37 7.5 miles
Town Hall -Beacon Hill 5.4 miles
Town Hall - MOC 10.9 miles no LOS
MOC -Station 37 5.4 miles
MOC -Beacon Hill 5.4 miles
Tower Information
Tower Hei ht Lat/Lon
Town Hall Tower 85 ft 32.447526/-111.211224
Station 37 Tower 80 ft 32.442827/-111.080684
MOC Tower 90 ft 32.338587/-111.073354
Beacon Hill Tower 45 ft 32.3891 76/-1 1 1.145795
C. Secondary Links
There are 5 additional facility links utilized by the Town of Marana:
1. Marana Town Hall -Marana Senior Center
3250 N. Lon Adams Rd
Marana, AZ 85653
• This link provides community Internet via approximately 10 lab computers and Intranet for 4
employee computers, which connect to the Town network and voice over IP (VOIP) phone
system.
• Connection Speed: minimum of 10 Mbps full duplex QoS providing voice and data.
2. Marana Town Hall -Airport (2 connections)
11700 W. Avra Valley Rd #91
Marana, AZ 85653
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• This connects to 2 computers and phones to the Town network. Two separate links provide
connectivity to computers in 2 separate buildings.
• Connection Speed: minimum of 10 Mbps full duplex QoS
3. Beacon Hill Tower -Marana Parks Annex
9190 N. Coachline Blvd., Suite 130
Tucson, AZ 85743
• Connection Speed: 5 Mbps full duplex QoS
4. Marana Town Hall -Marana Operations & Maintenance Yard
12755 N. Sanders Rd
Marana, AZ 85653
• Connection Speed: 1 Mbps full duplex
D. Traffic Links
Traffic Links provide video feeds to Marana operations and Traffic engineering personnel. Connectivity to
the Marana WAN is required, as well as future support for the RTA project that will connect to the City of
Tucson DOT facilities.
In addition, Traffic engineering would like 802.11 secure access that would allow access to the Traffic
control devices, to the Marana network, and to the Tucson RTA network via Internet when located at the
intersection.
Traffic Intersections:
• Marana Network - Ina/Thornydale
• Marana Network -Ina/Meredith
• Marana Network - Tangerine/Thornydale
• Marana Network -Tangerine/Dove Mountain
• Marana Network - Silverbell/Wade
• Marana Network -Silverbell/Cortaro
• Marana Network -Silverbell/Coachline
• Marana Network -Cortaro/Arizona Pavilions
• Marana Network -Cortaro/Camino De Oeste
• Marana Network -Thornydale/Orange Grove
• Marana Network -Thornydale/Costco
• Marana Network -Thornydale/Horizon Hills
• Ethernet Connection Speed: Video 1 Mbps full duplex
• Wireless 802.11 b/g/n compliance
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E. Retained Links
The following links are Town owned licensed microwave links in good working order, current service
agreements up for renewal, and should be considered when addressing managed network services.
• Beacon Hill: Marana Operations Center - T1 Public Safety sideband
• NWFD Station 37: Marana Operations Center - T1 Public Safety sideband
13001 N. Tortolita Rd
Marana, AZ 85653
F. Secure Wireless Access Points
Marana Police Department requires the use of secure 802.11 wireless to upload video from squad cars to
the Marana network at specified locations. Data transfer requirements are:
• Town Facility sites require minimum rates of 100 Mbps
• Marana Town Hall
• Marana Operations Center
• Remote sites require minimum rates of 10 Mbps for the following locations:
• Tangerine Rd/Dove Mountain intersection
• Ina/Thornydale intersection
• Cortaro/AZ Pavilions intersection
G. Internet Service
Internet service will be provided to the Town network, which is comprised of approximately 400 employees
and other personnel performing work on behalf of the Town. The service should include full utilization of
stated bandwidth and be provided by multiple tier 1 carriers utilizing BGP or other automated failover
capability at the providers' data center:
• Bandwidth - 10 Mbps symmetric
• Future Capacity - 45 Mbps symmetric
• Point of Delivery - MMC or MOC
• IP Addressing & DNS Hosting -Provide 20 Internet IP addresses plus any
additional that may be required to support the Town.
The following Internet services are provided to the Town and community:
• Web Hosting
• Email
• Video Conferencing
• Video Streaming Services
• Broadcast
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• FTP
• Internet Access by Town Employees
H. Network Manaaement Services
Network Management Services for the Town WAN, routing, WLAN, VPN, SSL &VPN
services should include:
• Device Management
• Performance & Capacity Management
• Configuration Management
• Intrusion Detection & Prevention Services
• Event Logging
• Log Monitoring and Management
• Security Management & Intrusion Prevention
• Fault Monitoring
Monitorina & Alerts:
In addition to the vendor providing ongoing and automated real-time monitoring of the Marana network,
automated/staff email/phone alerts of critical events that impact Town operations are needed. Additionally,
the Town would like access to SNMP and/or ICMP and other monitoring data to meet the operational
needs of the Town.
Support:
Support should include the following:
• 24x7 remote monitoring and response
• Phone Support - 30 minute max response
• Onsite Dispatch -same day
I. Security Manaaement
Secure VLAN Tunnel(s) -The Town has an ongoing need for the following VLAN connectivity:
Pima County Sheriff's Office - a secure VPN tunnel from Pima County Sheriff's Office to Marana PD using
a isolated subnet via the Transamerica Title Building, which is located at 177 N. Church, Tucson, AZ. This
network is secure and isolated via Town owned CISCO 2851 integrated routers, and supports
approximately 25 users accessing software in a client/server architecture. This VPN supports users at the
Marana Operation Center as well as the Marana PD at the Town Hall complex.
Tucson Police Department -provides secure access from the Tucson Police Dept to the Marana PD via
secure VPN connection.
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Tucson Citv Traffic -provides VPN access for the Marana Operations Center, as well as the Maintenance
and Traffic Engineering Dept at Marana Town Hall.
J. Firewall Management
Current configuration consists of two firewalls utilized in the Marana network, external and DMZ, owned
and managed by the current service provider. Refer to Appendices 8.4 (Attachment "B" Diagram).
Solution options include the following:
1. Service contract for managed services with vendor owned and operated
equipment.
2. Purchase, installation and configuration of new Town owned firewall equipment
with optional management services.
Describe the proposed solution, the platform, equipment, and vendor(s) and if the following
capabilities are supported.
Firewall with the following features:
• Stateful Firewall -deep packet inspection
• Event Logging
• Filtering rules -Accepted, rejected, and dropped packets
• Anti-Spoofing -validation of packets
• Attack detection rules\Filter access control
• NAT
• UTM or IPS
• VLAN - VLAN integration
• Virtual Routing -Internal routing OSPF, RIP, etc.
• Identity-based bandwidth Management -monitor bandwidth management
• Reporting Features -standard and custom reports
• Dashboard -browser based control panel
K. Implementation Services
Implementation services include the design, installation of new equipment and services, and the
conversion from existing equipment with a minimal operational impact. Depending on the degree of
change from existing architecture, elements of the following phases may be required:
• Network Analysis & Design
• Implementation Planning
• Installation & Configuration
• Documentation & Training
• Operation & Test
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5.3 Engagement Methodology
Implementation plans shall be of sufficient detail to ensure that structure, integrity, and moisture resistance of
buildings is protected. Installation shall be of such standard that equipment is clean, safe and in good repair, in
accordance with all applicable laws.
• Must meet FCC, NEMA and all other applicable standards.
• All connectors, lightening arresters and supporting equipment must be
included in bid.
6. Budget and Estimated Pricing
All vendors must fill out the following cost breakdown for the implementation of their solution for the Town's project
as described in this RFP. Costs should be identified as either capital or non-capital in nature. The vendor must
agree to keep these prices valid for 120 days.
6.1 Estimated Costs
For all available deployment models listed above, provide athree-year cost summary as displayed below.
Costs Total Year 1 Year 2 Year 3
Primary Link -Town Hall to
MOC:
Service Costs
Hardware Costs
Maintenance/Warranty Costs
Secondary Link -Town Hall
to Airport:
Service Costs
Hardware Costs
Maintenance/Warranty Costs
Secondary Link -Town Hall
to Senior Center:
Service Costs
Hardware Costs
Maintenance/Warranty Costs
Secondary Link -Town Hall
to Sanders Road:
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Service Costs
Hardware Costs
Maintenance/Warranty Costs
Costs Total Year 1 Year 2 Year 3
Secondary Link - MOC to
Park Annex:
Service Costs
Hardware Costs
Maintenance/Warranty Costs
Traffic Intersections:
Service Costs
Hardware Costs
Maintenance/Warranty Costs
Internet Services:
Hardware Costs
Network Management
Services:
Hardware Costs
Security Management:
Secure VLAN Tunnel
PCSO Costs
VPN Connections (2) Cost
Firewall Management Costs
Implementation Services Cost
Maintenance Costs
Documentation and Training
Costs
Project Management Costs
Miscellaneous Costs
Total:
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
7. Vendor Certification
7.1 Worker's Compensation Certificate
WORKER'S COMPENSATION CERTIFICATE
(As Required By Arizona Revised Statutes section 23-901 et seq.)
I am aware of the provisions of Arizona law which requires every employer to be insured against liability for
worker's compensation or to undertake self-insurance in accordance with the provisions of that code, and I will
comply with such provisions before commencing the performance of the work of this contract.
Contractor:
By:
Title:
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
7.2 Signature Page
RFP # 2009-608
FOR
WAN/NETWORKING SERVICES
The following document which is included or referenced in the Bid/Proposal shall be incorporated in the resulting
Contract by reference and shall become a part of said Contract.
Submission of the Bid/Proposal shall be considered prima facia evidence that the Vendor has familiarized himself
with and understands the conditions under which the Contract will be awarded, performed and administered.
Name of Vendor must be shown in full if an individual; and if a partnership, full names of all partners must be
shown. If Vendor is a corporation, impress corporate seal and furnish name and State where incorporated. If joint
venture, all parties must sign.
Vendor represents that his firm does business as (check one) _an individual, _a partnership, _a joint
venture, or _a corporation incorporated in the State of .The Vendor hereby agrees that if accepted by the
Town of Marana, he will well and faithfully perform as specified.
Incorporated in the State of:
Accepted this date:,
Town of Marana: Contractor:
Finance Director Name of Vendor (Print or Type)
Town Manager/or Designee Street Address/P.O. Box
Town, State, Zip Code
Telephone No. Fax No.
Authorized Signature
Printed/Typed Name and Title
Witness/Attest:
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
7.3 Affidavit of Non-Conviction
RFP # 2009-608
FOR
WAN/NETWORKING SERVICES
I hereby affirm that
I am the and the duly authorized representative
(Title)
of the firm of
(Name of Firm)
whose address is
behalf of myself and the firm for which I am acting.
and that I possess the legal authority to make this affidavit on
Except as described in paragraph 3 below, neither I nor the above firm, nor to the best of my knowledge any of its
officers, directors, or partners, nor any of its employees directly involved in obtaining Contracts with the State, have
been convicted of, or have plead nolo contendere to a charge of, or have during the course of an official
investigation or other proceeding, admitted in writing or under oath acts or omissions which constitute bribery,
attempted bribery, or conspiracy to bribe under the laws of any State of the Federal government (conduct prior to
July 1, 1977 is not required to be reported).
State "none" or, as appropriate, list any conviction, plea or admission described in paragraph 2 above, with the
date, court, official, or administrative body; the individuals involved and their position with the firm, and the
sentence or disposition, if any.
I acknowledge that this affidavit is required to allow the Town of Marana (Town) to make a determination. I
acknowledge that, if the representations set forth in this affidavit are not true and correct, the Town may terminate
any Contract awarded and take any other appropriate action.
I do solemnly declare and affirm under the penalties of perjury that the contents of this affidavit are true and correct.
Signed: Date:
Printed Name:
Title:
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
7.4 Reference List
RFP # 2009-608
FOR
WAN/NETWORKING SERVICES
The following is a list of at least five (5) references that most closely reflect similar consulting projects to the Town
of Marana scope of work within the past three (3) years. These references should be sites at which
WAN/Networking services have been managed and maintained.
Name of Firm, Town, County or Agency
Address:
Telephone:,
Contact: /Title:
Service Dates: Bid No. (if applicable
Summary of Project:
Project Cost: $ Population of Government Entity (if applicable):
Project Manager:,
Product (Modules):
2. Name of Firm, Town, County or Agency
Address:
Telephone:
Conta
/Title:
Service Dates: Bid No. (if applicable):
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Summary of Project:
Project Cost: $ Population of Government Entity (if applicable):
Project Manager:
Product (Modules):
Name of Firm, Town, County or Agency
Address:
Telephone:
Contact: /Title:
Service Dates: Bid No. (if applicable):
Summary of Project:
Project Cost: $ Population of Government Entity (if applicable):,
Project Manager:
Product (Modules):,
4. Name of Firm, Town, County or Agency
Address:
Telephone:
Contact:
Service Dates: Bid No. (if applicable):
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Summary of Project:
Project Cost: $ Population of Government Entity (if applicable):
Project Manager:
Product (Modules
Name of Firm, Town, County or Agency.
Address:
Telephone:,
Contact: /Title:
Service Dates:
Summary of
Bid No. (if applicable):
Project Cost: $ Population of Government Entity (if applicable):
Project Manager:
Product (Modules):
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
8. Appendices
8.1 Network Configuration Table
EXISTING WAN
Marana Operation Center to
Station 37
Station 37 to Town Hall
Town Hall 911 Dispatch
Marana Operation Center to
Beacon Hill
Marana Operation Center to
Station 37
Town Hall to Airport
Town Hall to Airport 2
Marana Operation Center to
Impound Yard
Town Hall to Parks Senior
Center
Town Hall to O&M Yard
Sanders Rd
USE Equipment
Data network/
Backhaul/Phone Altium Stratex
Data Network
Backhaul Trango Giga-link
Phone
Public Safety
Radio Backhaul Proteus 100 MB
Public Safety
Radio Backhaul Proteus 100 MB
Motorola Canopy
Data network T1
Motorola Canopy
Data network T1
Motorola Canopy
Data network T1
Motorola Canopy
Data network T1
Motorola Canopy
Data network T1
Motorola Canopy
Marana WAN to Parks Annex Data network T1
Virtual Links/ VPN
Marana WAN to TransAmerica Spillman
Title to Pima County Sheriffs Database
Office (PCSO)
Marana WAN to City of Tucson Coplink
Traffic Control
Marana WAN to City of Tucson Signals
Traffic Intersections
Ina/Thornydale Traffic Video
Ina/Meredith Traffic Video
Tangerine/Thornydale Traffic Video
Tangerine/Dove Mountain Traffic Video
Silverbell/Wade Traffic Video
Wireless/
Bandwidth Usage
5Mbps average/35
Mbps peak
5Mbps average/35
Mbps peak
T1 Frame Relay
T1 Frame Relay
3Mbps
down/2Mbps up
3Mbps
down/2Mbps up
3Mbps
down/2Mbps up
7Mbps
down/5Mbps up
3/2 Mbps
1 Mbps /1 Mbps
Fiber 10 Mbps
VPN Internet
VPN Internet
Motorola Canopy 1 Mbps
Motorola Canopy 1 Mbps
Motorola Canopy 1 Mbps
Motorola Canopy 1 Mbps
Motorola Canopy 1 Mbps
Link
Capacity Frequency
155 Mbps 6 GHZ Licensed
155 Mbps 18 GHZ Licensed
Fiber
100 Mbps 18 GHZ Licensed
100 Mbps 18 GHZ Licensed
5.2 - 5.7 GHZ
14 Mbps * Unlicensed
5.2 - 5.7 GHZ
14 Mbps* Unlicensed
5.2 - 5.7 GHZ
14 Mbps* Unlicensed
5.2 - 5.7 GHZ
14 Mbps* Unlicensed
5.2 - 5.7 GHZ
14 Mbps* Unlicensed
5.2 - 5.7 GHZ
14 Mbps* Unlicensed
5.2 - 5.7 GHZ
14Mbps * Unlicensed
5.2 - 5.7 GHZ
14Mbps * Unlicensed
5.2 - 5.7 GHZ
14Mbps * Unlicensed
5.2 - 5.7 GHZ
14Mbps * Unlicensed
14Mbps * 5.2 - 5.7 GHZ -
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Silverbell/Cortaro Traffic Video Motorola Canopy 1 Mbps 14Mbps
Silverbell/Coachline Traffic Video Motorola Canopy 1 Mbps 14Mbps
Cortaro/Arizona Pavilions Traffic Video Motorola Canopy 1 Mbps 14Mbps
Cortaro/Camino De Oeste Traffic Video Motorola Canopy 1 Mbps 14Mbps "
Thornydale/Orange Grove Traffic Video Motorola Canopy 1 Mbps 14Mbps
Thornydale/Costco Traffic Video Motorola Canopy 1 Mbps 14Mbps
Thornydale/Horizon hills Traffic Video Motorola Canopy 1 Mbps 14Mbps "
Proposed New Links 8~
Services
Data
network/Public
Safety Radio
Town Hall to Beacon Hill Backhaul 100 Mbps
PD video
MOC to Wireless Access Point Upload 100 Mbps
Tangerine/Dove Mountain
Intersection, Ina/Thornydale
Intersection, Cortaro/AZ
Pavilions Intersection to PD video
Marana WAN/PD upload 10 Mbps
Town Hall to Wireless Access PD video
Point upload 100 Mbps
Vendor Managed Networking
Equipment
10/60 Mbps -
connects at
Internet MOC
Custom Linux
Firewall located
Firewall Management at MOC
Custom Linux
Firewall located
at Town
Hall/MOC
Router to Town
Router Management Hall Cisco 3662
Router to Town
Hall to Pima
County VLAN Cisco 2851
Router to MOC Cisco 3662
Unlicensed
5.2 - 5.7 GHZ
Unlicensed
5.2 - 5.7 GHZ
Unlicensed
5.2 - 5.7 GHZ
Unlicensed
5.2 - 5.7 GHZ
Unlicensed
5.2 - 5.7 GHZ
Unlicensed
5.2 - 5.7 GHZ
Unlicensed
5.2 - 5.7 GHZ
Unlicensed
802.11
802.11
802.11
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Router to
Station 37 Cisco 3662
Router Beacon
Hill Cisco 2660
8.2 Motorola Radio System T1 Sideband Date Transmission
The T1 data links operate between Beacon Hill and MOC and the Dove Mountain Fire Station 37 and the MOC are
used for data synchronization. These links will continue to be utilized. Management of the network and integration
of other networking services will require that the link requirements will continue to be met.
Signal Characteristics
• 1.544 Mbps +/-75 bps
• Bipolar signal
• Alternate Mark Inversion (AMI)
• Only logical "1" is transmitted as energy.
• Reduces effective bandwidth from 1.544 Mbps to 772 KBPS
• Isochronous Timing
• Clock is recovered from received signal.
Output Pulse Characteristics
• Pulse Amplitude
• 3.0 Volts +/-0.3 Volts
• Amplitude Variation
• 2%
• Unbalance in Height of Adjacent Negative & Positive Pulses
• 0.2 Volts
• Pulse Width
• 324 +/-45 nanoseconds
• Unbalance in Width of Negative and Positive Pulses
• 20 nanoseconds
• Time between Two Consecutive Pulses of Opposite Polarity
• 648 +/- 15 nanoseconds
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
• Maximum Rise and Fall Times
•100 nanoseconds
• Overshoot at Trailing Edge of Pulse
• Maximum of 30% of pulse amplitude
• Minimum of 10% of pulse amplitude
Synchronization and Timing
• T1 Transmission is Isochronous
• No clock signals at interface
• Clock Information is derived from Bipolar Signal
Accurate Transmission Requires Synchronization
• Reference clock: internal (channel bank is master), external, or incoming T1 (loop clock). Also called pulse
synchronization
• Channel synchronization: each channel is composed of an 8-bit word and is arranged sequentially from channel 1
to channel 24 (192 data bits)
• Frame synchronization: signal is composed of 192 bit data plus 1 framing bit.
• Superframe: Consists of 12 consecutive frames separated by framing bits using the pattern
1000 1101 1100
• Extended super frame (ESF): Consists of 24 consecutive frames separated by framing bits
using the pattern 001011 in frames 4, 8, 12, 16, 20, and 24
"Ones" Density
• Transmitting T1 must insure no more than 15 consecutive digital zeros
• Maintain a minimum ones density of 12.5% in the transmitted T1
Leased T1 Ordering Information
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The following list of specifications can be referred to when ordering dedicated (leased) T1 s. The first three
specifications contain the information needed by the carrier. The remaining specifications must be met for
satisfactory operation of Motorola systems.
• FRAMING FORMAT: ESF (Extended Superframe) is highly recommended; otherwise "D4"
(Superframe) is acceptable.
• LINE CODING: 68ZS is highly recommended; otherwise AMI is acceptable, provided another "ones
density" scheme is available.
• SIGNALING: The T1 time slots must be set for "clear channel" operation (no signaling).
• BIT ERROR RATE: The maximum (worst acceptable) T1 Bit Error Rate (BER) required for proper
operation is 10E-6.
• PROPAGATION DELAY: T1 propagation delay between any two sites must meet the requirements of
the system application. Depending on the application one-way propagation delay requirements are
either 5 ms (site links) or 10 ms (interzone links). The DSM-II can compensate for up to 47 milliseconds
of delay.
• AVAILABILITY: Carriers should guarantee that a leased T1 facility will be in service and usable 100%
of the time, except during pre-arranged maintenance periods.
• PATH OR EQUIPMENT REDUNDANCY: T1 automatic re-routing at the central or tandem office is
acceptable, provided the maximum propagation delay is not exceeded after the re-route takes place.
• COMPRESSION: Leased facilities cannot run through ADPCM or any other compression equipment at
the central or tandem office.
• T1 NETWORK CLOCKING: The carrier should provide a Stratum 1 or 2 master clock source. An
external clock source (such as a BITS clock) can also be used provided all equipment has access to it
• DEMARCATION: T1 PHYSICAL INTERFACE TO THE CARRIER: The carrier will terminate leased
T1 facilities (typically) on a "Smart Jack" (a network interface unit that allows the carrier to test the T1
circuit from a central location). The smartjack is considered the demarcation, the point at which the
carrier's responsibilities end. Some carriers may simply use an RJ-45 jack or punch-down blocks
instead of a smartjack. Regardless of the jack type, the customer/carrier demarcation point is usually
an RJ45 modular connector, a 66 ("punch-down") block or something similar. Any device that can
handle the interface conversion is acceptable. The customer is expected to interface to the carrier's
equipment with a CSU (Customer Service Unit). A CSU is the legal interface between the customer
equipment and the carrier on a T1. Most brands of CSUs provide status indicators and diagnostic
functions. T1 equipment such as channel banks, multiplexers or DACSs often has built in CSUs on
their T1 interfaces. If they don't, external CSUs can be used.
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
8.3 Site Location Map (See Attachment "A")
8.4 Town of Marana WAN Diagram (See Attachment "B")
8.5 Uniform Terms and Conditions
1 Definition of Terms
As used in this Solicitation and any resulting Contract/Agreement, the terms
listed below are defined as follows:
1.1 "Attachment" means any item the Solicitation requires the Offeror to submit as part of the Offer.
1.2 "Contract"or "Agreement" means the combination of the Solicitation, including the Uniform and Special
Instructions to Offerors, the Uniform and Special Terms and Conditions, and the Specifications and Statement or
Scope of Work; the Offer and any Best and Final Offers and any Solicitation Amendments or Contract
Amendments.
1.3 "Contract Amendment" means a written document signed by the Purchasing Director that is issued for the
purpose of making changes in the Contract.
1.4 "Contractor" means any person who has a Contract or Agreement with the Town.
1.5 "Days" means calendar days unless otherwise specified.
1.6 "Exhibit" means any item labeled as an Exhibit in the Solicitation or placed in the Exhibits section of the
Solicitation.
1.7 "Gratuity" means a payment, loan, subscription, advance, deposit of money, services, or anything of more than
nominal value, present or promised, unless consideration of substantially equal or greater value is received.
1.8 "Materials" means all property, including equipment, supplies, printing, insurance and leases of property but
does not include land, a permanent interest in land or real property or leasing space.
1.9 "Purchasing Director" means the person, or his or her designee, duly authorized by the Town to enter into and
administer Contracts and make written determinations with respect to the Contract.
1.10 "Services" means the furnishing of labor, time or effort by a contractor or subcontractor which does not involve
the delivery of a specific end product other than required reports and performance, but does not include
employment agreements or collective bargaining agreements.
1.11 "Subcontract" means any Contract, express or implied, between the Contractor and another party or between
a subcontractor and another party delegating or assigning, in whole or in part, the making or furnishing of any
material or any service required for the performance of the Contract.
1.12 "Town" means the Town of 'Marana.
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
1.13 "Town Fiscal Year" means the period beginning with July 1 and ending June 30,
2 Contract Interpretation
2.1 Arizona Law. Arizona law applies to this Contract including, where applicable, the Uniform Commercial Code
(UCC) and the Marana Town Code.
2.2 Implied Contract Terms. Each provision of law and any terms required by law to be in this Contract are a part of
this Contract as if fully stated in it.
2.3 Contract Order of Precedence. In the event of a conflict in the provisions of the Contract, as accepted by the
Town and as they may be amended, the following shall prevail in the order set forth below:
2.3.1 Special Instructions to Offerors;
2.3.2 Uniform Terms and Conditions;
2.3.3 Statement or Scope of Work;
2.3.4 Specifications;
2.3.5 Attachments;
2.3.6 Exhibits;
2.3.7. Contract or Agreement for Professional/Consultant Services.
2.4 Relationship of Parties. The Contractor under this Contract is an independent Contractor. Neither party to this
Contract shall be deemed to be the employee or agent of the other party to the Contract.
2.5 Severability. The provisions of this Contract are severable. Any term or condition deemed illegal or invalid shall
not affect any other term or condition of the Contract.
2.6 No Parol Evidence. This Contract is intended by the parties as a final and complete expression of their
agreement. No course of prior dealings between the parties and no usage of the trade shall supplement or explain
any terms used in this document and no other understanding either oral or in writing shall be binding.
2.7 No Waiver. Either party's failure to insist on strict performance of any term or condition of the Contract shall not
be deemed a waiver of that term or condition even if the party accepting or acquiescing in the nonconforming
performance knows of the nature of the performance and fails to object to it.
3 Contract administration and operation.
3.1 Records. Under A.R.S. § 35-214 and § 35-215, the Contractor shall retain and shall contractually require each
subcontractor to retain all data and other "records" relating to the acquisition and performance of the Contract for a
period of five years after the completion of the Contract. All records shall be subject to inspection and audit by the
Town at reasonable times. Upon request, the Contractor shall produce a legible copy of any or all such records.
3.2 Non-Discrimination. The Contractor shall comply with all applicable Federal, State and Town laws, rules and
regulations, including the Americans with Disabilities Act.
3.3 Audit. Pursuant to ARS § 35-214, at any time during the term of this Contract and five (5) years thereafter, the
Contractor's or any subcontractor's books and records shall be subject to audit by the Town and, where applicable,
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
the Federal Government, to the extent that the books and records relate to the performance of the Contract or
Subcontract.
3.4 Facilities Inspection and Materials Testing. The Contractor agrees to permit access to its facilities,
subcontractor facilities and the Contractor's processes or services, at reasonable times for inspection of the
facilities or materials covered under this Contract. The Town shall also have the right to test, at its own cost, the
materials to be supplied under this Contract. Neither inspection of the Contractor's facilities nor materials testing
shall constitute final acceptance of the materials or services. If the Town determines noncompliance of the
materials, the Contractor shall be responsible for the payment of all costs incurred by the Town for testing and
inspection.
3.5 Notices. Notices to the Contractor required by this Contract shall be made by the Town to the person indicated
on the Offer and Acceptance form submitted by the Contractor or the Professional Services Agreement unless
otherwise stated in the Contract. Notices to the Town required by the Contract shall be made by the Contractor to
the Solicitation Contact Person indicated on the Solicitation cover sheet, unless otherwise stated in the Contract.
An authorized Purchasing Director and an authorized Contractor representative may change their respective
person to whom notice shall be given by written notice to the other and an amendment to the Contract shall not be
necessary.
3.6 Advertising, Publishing and Promotion of Contract. The Contractor shall not use, advertise or promote
information for commercial benefit concerning this Contract without the prior written approval of the Purchasing
Director.
3.7 Property of the Town. Any materials, including reports, computer programs and other deliverables, created
under this Contract are the sole property of the Town. The Contractor is not entitled to a patent or copyright on
those materials and may not transfer the patent or copyright to anyone else. The Contractor shall not use or
release these materials without the prior written consent of the Town.
3.8 Ownership of Intellectual Property
Any and all intellectual property, including but not limited to copyright, invention, trademark, trade name, service
mark, and/or trade secrets created or conceived pursuant to or as a result of this contract and any related
subcontract ("Intellectual Property"), shall be work made for hire and the Town shall be considered the creator of
such Intellectual Property. The department, division, board or commission of the Town of Marana requesting the
issuance of the contract shall own (for and on behalf of the Town) the entire right, title and interest to the
Intellectual Property throughout the world. Contractor shall notify the Town, within thirty (30) days, of the creation of
any Intellectual Property by it or its subcontractor(s). Contractor, on behalf of itself and any subcontractor (s),
agrees to execute any and all document(s) necessary to assure ownership of the Intellectual Property vests in the
Town and shall take no affirmative actions that might have the effect of vesting all or part of the Intellectual Property
in any entity other than the Town. The Intellectual Property shall not be disclosed by contractor or its
subcontractor(s) to any entity not the Town without the express written authorization of the Town.
4 Costs and Payments
4.1 Upon receipt and acceptance of goods or services, the Contractor shall submit a complete and accurate
invoice for payment from the Town within thirty (30) days, unless a different payment schedule is agreed to.
4.2 Delivery. Unless stated otherwise in the Contract, all prices shall be F.O.B. Destination and shall include all
freight delivery and unloading at the destination.
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
4.3 Applicable Taxes.
4.3.1 Payment of Taxes. The Contractor shall be responsible for paying all applicable taxes.
4.3.2 Town and Local Transaction Privilege Taxes. The Town of Marana is subject to all applicable State
transaction privilege taxes. Transaction privilege taxes apply to the sale and are the responsibility of the seller to
remit. Failure to collect such taxes from the buyer does not relieve the seller from its obligation to remit taxes.
4.3.3 Tax Indemnification. Contractor and all subcontractors shall pay all Federal, and local taxes applicable to its
operation and any persons employed by the Contractor. Contractor shall, and require all subcontractors to hold the
Town harmless from any responsibility for taxes, damages and interest, if applicable, contributions required under
Federal, and/or Town and local laws and regulations and any other costs including transaction privilege taxes,
unemployment compensation insurance, Social Security and Worker's Compensation.
4.3.4 IRS W9 Form. In order to receive payment the Contractor shall have a current IRS W9 Form on file with the
Town of Marana, unless not required by law.
4.4 Availability of Funds for the Next Town fiscal year. Funds may not presently be available for performance under
this Contract beyond the current Town fiscal year. No legal liability on the part of the Town for any payment may
arise under this Contract until funds are made available for performance of this Contract.
4.5 Availability of Funds for the current Town fiscal year. Should the Town Council reduce the appropriations or for
any reason and these goods or services are not funded, the Town may take any of the following actions:
4.5.1 Accept a decrease in price offered by the, contractor
4.5.2 Cancel the Contract
4.5.3 Cancel the contract and re-solicit the requirements.
5 Contract changes
5.1 Amendments. This Contract is issued under the authority of the Purchasing Director who signed this Contract.
The Contract may be modified only through a Contract Amendment within the scope of the Contract. Changes to
the Contract, including the addition of work or materials, the revision of payment terms, or the substitution of work
or materials, directed by a person who is not specifically authorized by the Purchasing Director in writing or made
unilaterally by the Contractor are violations of the Contract and of applicable law. Such changes, including
unauthorized written Contract Amendments shall be void and without effect, and the Contractor shall not be entitled
to any claim under this Contract based on those changes.
5.2 Subcontracts. The Contractor shall not enter into any Subcontract under this Contract for the performance of
this contract without the advance written approval of the Purchasing Director. The Contractor shall clearly list any
proposed subcontractors and the subcontractor's proposed responsibilities. The Subcontract shall incorporate by
reference the terms and conditions of this Contract.
5.3 Assignment and Delegation. The Contractor shall not assign any right nor delegate any duty under this Contract
without the prior written approval of the Purchasing Director. The Town shall not unreasonably withhold approval.
6 Risk and Liability
6.1 Risk of Loss. The Contractor shall bear all loss of conforming material covered under this Contract until
received by authorized personnel at the location designated in the purchase order or Contract. Mere receipt does
not constitute final acceptance. The risk of loss for nonconforming materials shall remain with the Contractor
regardless of receipt.
6.2 Indemnification
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Each party (as "indemnitor") agrees to indemnify, defend, and hold harmless the other party (as "indemnitee") from
and against any and all claims, losses, liability, costs, or expenses (including reasonable attorney's fees)
(hereinafter collectively referred to as "claims") arising out of bodily injury of any person (including death) or
property damage but only to the extent that such claims which result in vicarious/derivative liability to the
indemnitee, are caused by the act, omission, negligence, misconduct, or other fault of the indemnitor, its' officers,
officials, agents, employees, or volunteers."
6.3 Indemnification -Patent and Copyright.
The Contractor shall indemnify and hold harmless the Town against any liability, including costs and expenses, for
infringement of any patent, trademark or copyright arising out of Contract performance or use by the Town of
materials furnished or work performed under this Contract. The Town shall reasonably notify the Contractor of any
claim for which it may be liable under this paragraph.
6.4 Force Maieure.
6.4.1 Except for payment of sums due, neither party shall be liable to the other nor deemed in default under this
Contract if and to the extent that such party's performance of this Contract is prevented by reason of force majeure.
The term "force majeure" means an occurrence that is beyond the control of the party affected and occurs without
its fault or negligence. Without limiting the foregoing, force majeure includes acts of God; acts of the public enemy;
war; riots; strikes; mobilization; labor disputes; civil disorders; fire; flood; lockouts; injunctions; intervention; acts; or
failures or refusals to act by government authority; and other similar occurrences beyond the control of the party
declaring force majeure which such party is unable to prevent by exercising reasonable diligence.
6.4.2 Force Majeure shall not include the following occurrences:
6.4.2.1 Late delivery of equipment or materials caused by congestion at a manufacturer's plant or elsewhere, or an
oversold condition of the market;
6.4.2.2 Late performance by a subcontractor unless the delay arises out of a
force majeure occurrence in accordance with this force majeure term and condition; or
6.4.2.3 Inability of either the Contractor or any subcontractor to acquire or maintain any required insurance, bonds,
licenses or permits.
6.4.3 If either party is delayed at any time in the progress of the work by force majeure, the delayed party shall
notify the other party in writing of such delay, as soon as is practicable and no later than the following working day,
of the commencement thereof and shall specify the causes of such delay in such notice. Such notice shall be
delivered or mailed certified return receipt and shall make a specific reference to this article, thereby invoking its
provisions. The delayed party shall cause such delay to cease as soon as practicable and shall notify the other
party in writing when it has done so. The time of completion shall be extended by Contract Amendment for a period
of time equal to the time that results or effects of such delay prevent the delayed party from performing in
accordance with this Contract.
6.4.4 Any delay or failure in performance by either party hereto shall not constitute default hereunder or give rise to
any claim for damages or loss of anticipated profits if, and to the extent that such delay or failure is caused by force
majeure.
6.5 Third Party Antitrust Violations.
The Contractor assigns to the Town any claim for overcharges resulting from antitrust violations to the extent that
those violations concern materials or services supplied by third parties to the Contractor, toward fulfillment of this
Contract.
7 Warranties
7.1 Liens. The Contractor warrants that the materials supplied under this Contract are free of liens and shall remain
free of liens.
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
7.2 Quality. Unless otherwise modified elsewhere in these terms and conditions, the Contractor warrants that, for
one year after acceptance by the Town of the materials, they shall be:
7.2.1 Of a quality to pass without objection in the trade under the Contract description;
7.2.2 Fit for the intended purposes for which the materials are used;
7.2.3 Within the variations permitted by the Contract and are of even kind, quantity, and quality
within each unit and among all units;
7.2.4 Adequately contained, packaged and marked as the Contract may require; and
7.2.5 Conform to the written promises or affirmations of fact made by the Contractor.
7.3 Fitness. The Contractor warrants that any material supplied to the Town shall fully conform to all requirements
of the Contract and all representations of the Contractor, and shall befit for all purposes and uses required by the
Contract.
7.4 Inspection/Testing. The warranties set forth in subparagraphs 7.1 through
7.3 of this paragraph are not affected by inspection or testing of or payment for the
materials by the Town.
7.5 Reserved
7.6 Compliance with Applicable Laws. The materials and services supplied under this Contract shall comply with all
applicable Federal, State and local laws, and the Contractor shall maintain all applicable licenses and permit
requirements.
7.7 Survival of Rights and Obligations after Contract Expiration or Termination.
7.71 Contractor's Representations and Warranties. All representations and warranties made by the Contractor
under this Contract shall survive the expiration or termination hereof.
7.7.2 Purchase Orders. The Contractor shall, in accordance with all terms and conditions of the Contract, fully
perform and shall be obligated to comply with all purchase orders received by the Contractor prior to the expiration
or termination hereof, unless otherwise directed in writing by the Purchasing Director, including, without limitation,
all purchase orders received prior to but not fully performed and satisfied at the expiration or termination of this
Contract.
8 Town's Contractual Remedies
8.1 Right to Assurance. If the Town in good faith has reason to believe that the Contractor does not intend to, or is
unable to perform or continue performing under this Contract, the Purchasing Director may demand in writing that
the Contractor give a written assurance of intent to perform. Failure by the Contractor to provide written assurance
within the number of Days specified in the demand may, at the Town's option, be the basis of termination under the
Uniform Terms and Conditions or other rights and remedies available by law or provided by the contract.
8.2 Stop Work Order.
8.2.1 The Town may, at any time, by written order to the Contractor, require the Contractor to stop all or any part, of
the work called for by this Contract for period(s) of days indicated by the Town after the order is delivered to the
Contractor. The order shall be specifically identified as a stop work order issued under this clause. Upon receipt of
the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the
incurrence of costs allocable to the work covered by the order during the period of work stoppage.
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8.2.2 If a stop work order issued under this clause is canceled or the period of the order or any extension expires,
the Contractor shall resume work. The Purchasing Director shall make an equitable adjustment in the delivery
schedule or Contract price, or both, and the Contract shall be amended in writing accordingly.
8.3 Non-exclusive Remedies. The rights and the remedies of the Town under this Contract are not exclusive.
8.4 Nonconforming Tender. Materials or services supplied under this Contract shall fully comply with the Contract.
The delivery of materials or services or a portion of the materials or services that do not fully comply constitutes a
breach of contract. On delivery of nonconforming materials or services, the Town may terminate the Contract for
default under applicable termination clauses in the Contract, exercise any of its rights and remedies under the
Uniform Commercial Code, or pursue any other right or remedy available to it.
8.5 Right of Offset. The Town shall be entitled to offset against any sums due the Contractor, any expenses or
costs incurred by the Town, or damages assessed by the Town concerning the Contractor's non-conforming
performance or failure to perform the Contract, including expenses, costs and damages described in the Uniform
Terms and Conditions.
9 Contract Termination
9.1 RESERVED
9.2 Gratuities. The Town may, by written notice, terminate this Contract, in whole or in part, if the Town determines
that employment or a Gratuity was offered or made by the Contractor or a representative of the Contractor to any
officer or employee of the Town for the purpose of influencing the outcome of the procurement or securing the
Contract, an amendment to the Contract, or favorable treatment concerning the Contract, including the making of
any determination or decision about contract performance. The Town, in addition to any other rights or remedies,
shall be entitled to recover exemplary damages in the amount of three times the value of the Gratuity offered by the
Contractor.
9.3 Suspension or Debarment. The Town may, by written notice to the Contractor, immediately terminate this
Contract if the Town determines that the Contractor has been debarred, suspended or otherwise lawfully prohibited
from participating in any public procurement activity, including but not limited to, being disapproved as a
subcontractor of any public procurement unit or other governmental body. Submittal of an offer or execution of a
contract shall attest that the contractor is not currently suspended or debarred. If the contractor becomes
suspended or debarred, the contractor shall immediately notify the Town.
9.4 Termination for Convenience. The Town reserves the right to terminate the Contract, whole or in part at any
time, when in the best interests of the Town without penalty or recourse. Upon receipt of the written notice, the
Contractor shall stop all work, as directed in the notice, notify all subcontractors of the effective date of the
termination and minimize all further costs to the Town. In the event of termination under this paragraph, documents,
data and reports prepared by the Contractor under the Contract shall become the property of and be delivered to
the Town upon demand. The Contractor shall be entitled to receive just and equitable compensation for work in
progress, work completed and materials accepted before the effective date of the termination.
9.5 Termination for Default.
9.5.1 In addition to the rights reserved in the contract, the Town may terminate the Contract in whole or in part due
to the failure of the Contractor to comply with any term or condition of the Contract, to acquire and maintain all
required insurance policies, bonds, licenses and permits, or to make satisfactory progress in performing the
EXHIBIT Al TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Contract. The Purchasing Director shall provide written notice of the termination and the reasons for it to the
Contractor.
9.5.2 Upon termination under this paragraph, all goods, materials, documents, data and reports prepared by the
Contractor under the Contract shall become the property of and be delivered to the Town on demand.
9.5.3 The Town may, upon termination of this Contract, procure, on terms and in the manner that it deems
appropriate, materials or services to replace those under this Contract. The Contractor shall be liable to the Town
for any excess costs incurred by the Town in procuring materials or services in substitution for those due from the
Contractor.
9.6 Continuation of Performance through Termination. The Contractor shall continue to perform, in accordance with
the requirements of the Contract, up to the date of termination, as directed in the termination notice.
10 Contract Claims.
All contract claims or controversies under this Contract shall be resolved by the Purchasing Director with appeal to
the Town Manager.
11 Arbitration.
The parties to this Contract agree to resolve all disputes arising out of or relating to this contract through arbitration,
after exhausting applicable administrative and political review.
12 Compliance with Employment Laws
Contractor shall comply with all federal and state Equal Opportunity Laws, orders and regulations and shall not
discriminate against any employee or applicant for employment on the basis of age, race, color, religion, sex,
disability, national origin, marital status, veteran status or sexual orientation. Contractor warrants that it complies
with all Federal Immigration laws and regulations that relate to its employees and complies with A.R.S. § 23-214.A.
Contractor acknowledges that pursuant to A.R.S. § 41_4401 and effective September 30, 2008, a breach of this
warranty is a material breach of this Contract subject to penalties up to and including termination of this Contract,
and that the Town retains the legal right to inspect the papers of any employee who works on the Contract to
ensure compliance with this warranty.
13 Scrutinized Business Operations with Sudan and Iran
Contractor certifies that it does not have, nor will it for the duration of this contract have, scrutinized business
operations in Sudan as defined in A.R.S.§ 35-391 or scrutinized business operations in Iran as defined in A.R.S. §
35-393.
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EXHIBIT AZ TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
12/18/2009
MARANA WIRELESS WAN
RFP-2009-608
Invitation for
Best and Final Offer
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Page 1 of 9
EXHIBIT A2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
12/18/2009
Instructions
This is an invited best and final bid for the Network WAN services for RFP 2009-608.
The specifications included in this document supersede the RFP dated Aug 24 2009.
Offers are due by 4 PM on January 5, 2010. Please contact G. Hudman if you have any
questions at 1-520-382-1971 or by email at ghudman@marana.com.
System 8~ Services Specification
This document provides details requirements for completing a best and final offer based
on Network WAN services and equipment needed by the Town. Please provide a
complete cost proposal with description of any equipment and services provided. The
cost proposal must be in the format specified, the terms 3 years except where noted.
This information is based on the RFP specification with changes highlighted in bold.
Please include any and all service agreements that would need to be executed in order
to proceed. The selected bid must be approved by act of Town council.
Abbreviations:
TOM -Town of Marana
1. Primary Point to Point Links
- TOM would like to purchase 2 Licensed Ethernet Links as proposed to
provide primary network connectivity. The links should provide:
• Connection Speed: minimum of 100 Mbps full duplex available to the
Town.
• Future Connection Capacity: 300 Mbps full duplex
• Ethernet Handoff
• Latency: less than 250 pS
• Redundancy: ability to maintain operational capability given a single
point failure
- T1 Side channel for Motorola radio system
- 99.999 % uptime
- The solution should utilize the following tower sites:
Town Hall
Northwest Fire #37
Marana Operations Center
Beacon Hill -Welter site
Page 2 of 9
EXHIBIT A2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
12/18/2009
- Utilize existing Proteus Links to provided redundant connectivity by
move existing Proteus Unit from MOC-NWFD#37 to Beacon Hill-MMC to
create a ring topology.
- TOM would like to purchase 4 -Layer 3 Switches for routing of network
traffic (this includes 1 spare). The switches should have the following
capabilities:
- IPSec
- Intrusion Prevention
- SSL
- SSH v 2.0
- SNMP (v1-v3)
- NAC
- V3PN for QoS
- Wire-speed performance
- Layer 2 prioritization
- CoS Layer 2/3 prioritization
- Gigabit Ethernet Interface
- Bandwidth shaping
- OSPF
- MAC Port Security
- Jumbo Frames
- VLAN Assignments
- Port Autosensing
- Spanning Tree Protocol.
- The TOM IT staff would like access and training to operate the switches for
monitoring and town activities.
- As part of the managed service, the TOM would like to be provided a
temporary spare link until the failed link has been repaired or replaced.
2. Secondary Links
On secondary links the TOM would like to use vendor services rather than
purchase equipment. This service should include connectivity, support, and
included in the managed services.
The TOM would like the ability to add, move or remove connections as needed to
meet the Towns needs, as part of this contract. The TOM understands that there
will be additional costs to perform changes.
MMC to Airport - Marana would like to reduce to a single unlicensed half duplex
link to the airport. We would like maintain current bandwidth on the single link.
Bandwidth: 3 mbs down/2 mbs up
Page 3 of 9
EXHIBIT A2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
12/18/2009
MMC to Senior Center -Marana would like to one unlicensed half duplex link to the
Senior Center with the bandwidth the same as currently provided. This should include
an additional router at the satellite site for improved QoS and monitoring.
Bandwidth: 7 mbps down/5 mbs up
Additional Locations -Marana would like to unlicensed half duplex linka at the following
locations:
Bandwidth: 1 mbs up/1 mbps down
• Marana Parks Annex
• Operations & Maintenance Yard -Sanders Rd
• MOC Impound Yard
• Camino de Manana Construction Trailer -1 year agreement
3. Traffic Links
The Town would like to maintain the following 10 PTMP connections. Notice that this list
differs from that specified in RFP 2009-068. These connections should be 1 year
agreements. We would like the 1 mbs capacity for traffic video as service agreements.
Ina/Thornydale
Ina/Meredith
Tangerine/Thornydale
Tangerine/Dove Mountain
Silverbell/Wade
Silverbell/Cortaro
Silverbell/Coachline
Cortaro/Arizona Pavillions
Thornydale/Orange Grove
Thornydale/Costco
The TOM would like the ability to add, move or remove connections as needed to
meet the Towns needs, as part of this contract. The TOM understands that there
will be additional costs when these type changes occur.
4. Wireless (Wi-Fi)
Wi-Fi services are not included as part of the proposal.
5. Internet
Internet service will be provided to the Town network, which is comprised of
approximately 400 employees and other personnel performing work on behalf of the
Town. The service should include full utilization of stated bandwidth and be provided by
multiple tier 1 carriers utilizing BGP or other automated failover capability at the
providers' data center:
Page 4 of 9
EXHIBIT A2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
12/18/2009
• Bandwidth - 10 Mbps symmetric
• Future Capacity - 45 Mbps symmetric
• Point of Delivery - MMC or MOC
• IP Addressing & DNS Hosting -Provide 50 Internet IP addresses plus any
additional ones that may be required to support the Town.
6. Network Management
Network Management Services for the Town WAN, routing, WLAN, VPN, SSL &VPN
services should include:
• Device Management
• Performance & Capacity Management
• Configuration Management
• Intrusion Detection & Prevention Services
• Event Logging
• Log Monitoring and Management
• Security Management & Intrusion Prevention
• Fault Monitoring
Monitoring & Alerts
In addition to the vendor providing ongoing and automated real-time monitoring of the
Marana network, automated/staff email/phone alerts of critical events that impact Town
operations are needed. Additionally, the Town would like access to SNMP and/or ICMP
and other monitoring data to meet the operational needs of the Town.
Support should include the following:
• 24x7 remote monitoring
• Phone Support - 30 minute max response
• Onsite Dispatch -same day
• Onsite Dispatch -four hour onsite for critical failures
Clarification of Aareement on Shared Data and monitoring -The Town would like
an agreement for guarantee bandwidth on all Town owned links where commercial
data network is sent. The TOM would like the capability to monitor Town and
commercial traffic bandwidth in real time.
7. Security Management
Secure VLAN Tunnel(s) -The Town has an ongoing need for the following VLAN
connectivity:
Page 5 of 9
EXHIBIT A2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
12/18/2009
Pima County Sheriffs Office
- Provide secure VPN tunnel from Pima County Sheriffs Office to Marana PD
using isolated subnet. This network is secure and isolated via Town owned
CISCO 2851 integrated routers, and supports approximately 25 users accessing
software in a client/server architecture. This VPN supports users at the Marana
Operation Center as well as the Marana PD at the Town Hall complex.
Tucson Police Department
- provide access from the Tucson Police Dept to the Marana PD via
secure VPN connection.
Tucson Citv Traffic
- provide VPN access for the Marana Operations Center, as well as the
Maintenance and Traffic Engineering Dept at Marana Town Hall.
8. Firewall
The TOM would like to purchase a firewall(s), and include the firewall in the
managed network services agreement. The firewall should have the following
capabilities:
• Stateful Firewall -deep packet inspection
• Event Logging
• Filtering rules -Accepted, rejected, and dropped packets
• Anti-Spoofing -validation of packets
• Attack detection rules\Filter access control
• NAT
• UTM or IPS
• VLAN -VLAN integration
• Virtual Routing -Internal routing OSPF, RIP, etc.
• Identity-based bandwidth Management -monitor bandwidth management
• Reporting Features -standard and custom reports
• Dashboard -browser based control panel
The TOM IT staff would like access and training to operate the Firewall for town security
activities.
Page 6 of 9
EXHIBIT A2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
12/18/2009
9. Implementation & Trainin
Implementation services include the design, installation of new equipment and services,
and the conversion from existing equipment with a minimal operational impact.
Depending on the degree of change from existing architecture, elements of the following
phases may be required:
• Network Analysis & Design
• Implementation Planning
• Installation & Configuration
• Documentation & Training
• Operation & Test
Implementation plans shall be of sufficient detail to ensure that structure, integrity, and
moisture resistance of buildings is protected. Installation shall be of such standard that
equipment is clean, safe and in good repair, in accordance with all applicable laws.
• Must meet FCC, NEMA and all other applicable standards.
• All connectors, lightening arrestors and supporting equipment must be
included in bid.
Page 7 of 9
EXHIBIT AZ TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP
12/18/2009
Best and Final Proposal Cost Format
Costs Year 1 Year 2 Year 3 Total
Primary Links ~ I
Link Hardware
Link Warranty
Switch Hardware
-
Secondary Links Service --
Town Hall -Airport
Town Hall -Senior Center
Parks Annex.
O&MYard
MOC Impound Yard
Camino De Manana
10 -Traffic Intersections
_----
ernet Service
Network Management
Services
Hardware Costs
Secur%ty Management
VPN Connections
Firewall Hardware
Firewall Management
Implementation
Documentation/Training
Total
Page 8 of 9
EXHIBIT A2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
12/18/2009
SIGNATURE PAGE
The undersigned represents that he or she:
1. Is duly authorized to make binding offers on behalf of the company,
2. Has read and understands all information, terms, and conditions in the RFP,
3. Has not engaged in any collusive actions with any other potential bidders for
this IFB,
4. Hereby offers to enter into a binding contract with The Town of Marana for
the products and services herein offered, if selected by The Town of Marana
within 60 days from bid due date,
5. Acknowledges the following addenda issued as part of the RFP
Company:
Signature
Name (Printed)
Date
Contact Person
Please indicate name, telephone number, fax number, mailing address, and e-
mail address of company representative for matters regarding this RFP
TOWN OF MARANA
REQUEST FOR PROPOSALS
# 2009-608
Page 9 of 9
EXHIBIT A3 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT
BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Technical Terms Summary
RFP #2009-608
Dated: 3/8/2010
This summary provides the technical specifications for the implementation, management and
support services of networking equipment by TWN for the Town of Marana for the purpose of
providing network connectivity between facilities, Internet access, managed firewall security and
secure network access to other designated agencies, pursuant to the Professional and Technical
Services Agreement between the Town of Marana and TWN.
The specifications included in this document supplement and supersede the
specifications included in RFP #2009-608 dated August 24, 2009 and the Marana Wireless
WAN Invitation for Best and Final Offer dated December 18, 2009
5.2.A Primary Links
There are four primary sites and links that make up the backbone of the Marana network. The
four sites will be designed in a ring topology that will provide automated failover in the event of an
equipment or site failure. These links will support the Town network and the public safety
Motorola P-25 trunked radio system, using a T1 sideband channel, with reliability of 99.999%
Implementation -The Town will purchase and TWN will install and configure two new Motorola
PTP-800 links with 2 foot antennas at the following tower locations:
- Marana Town Hall to Northwest Fire Station #37
- Northwest Fire Station #37 to Marana Operation Center
The Proteus link at Northwest Fire Station #37 -Marana Operation Center will be moved to
Beacon Hill -Marana Town Hall. Both Proteus links will be reconfigured to provide redundant
capability for both Town network traffic and the radio system.
TWN will provide FCC licensing for new links and the Town will own the licenses after installation.
Management and Support-The four links will be managed and supported by TWN as part of its
Network Management Services described in Section 5.2.H below.
Spares -TWN will provide temporary spares in the event of a link equipment failure until new
equipment can either be returned and repaired or ordered and installed.
5.2.6 Primary Link Laver 3 Switches
Implementation -Per TWN Proposal dated January 5, 2010, the Town will purchase four Cisco
3650-E switches and TWN will install and configure same at the four primary link sites. The
switches will be configured to provide failover in the event of a link or other equipment failure.
Additionally, the Town will purchase and TWN will install and configure IPMUX-24 Access
Gateways as needed to support Motorola Radio and other T1 sidebanding requirements.
TWN will provide training and documentation to Town staff on the operation and monitoring of
these switches and gateways as part of its Network Management Services described in Section
5.2.H below.
Management and Support -The switches and gateways will be managed by TWN as part of its
Network Management Services described in Section 5.2.H below.
{0002oo».noc i z} t ~ 3il~iio
EXHIBIT A3 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT
BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Spares -TWN will provide temporary spares in the event of a link equipment failure until new
equipment can either be returned and repaired or ordered and installed.
5.2.C Secondary Links
The Secondary Links for the Town consist of a licensed 4.9 GHz Motorola Point to Multipoint
system that will connect secondary and traffic sites to the Town network. During the initial
three-year term of the agreement, TWN will own and operate and provide spares for the system.
At the end of the initial three-year term of the agreement between TWN and the Town of Marana,
the system will become the property of the Town at no additional cost to the Town. The Town will
then be responsible for all sparing inventory, upgrades and repairs. The system includes both
Canopy 400 Series Access Points, installed at a Town of Marana tower, and Subscriber Modules
installed at each remote site.
The following are permanent links to the Town network:
Marana Senior Center Motorola 20 mbs 4.9 GHz
Canopy PTMP Licensed
The Marana Senior Center requires QoS management to provide acceptable performance for
VOIP phone, networking, and Internet access services.
Airport Motorola 20 mbs 4.9 GHz
Canopy PTMP Licensed
Marana Parks Annex Motorola 20 mbs 4.9 GHz
Canopy PTMP Licensed
Marana O&M Yard Motorola 20 mbs 4.9 GHz
Sanders Rd Canopy PTMP Licensed
Marana Operations Center Motorola 20 mbs 4.9 GHz
Impound Yard Canopy PTMP Licensed
An additional, temporary link will be required for the duration of the Camino de Manana
construction project:
Camino De Mariana Motorola 20 mbs 4.9 GHz
construction trailer Canopy PTMP Licensed
Implementation -TWN will install and configure a Motorola Canopy 400 Series 4.9 GHz access
point ring at a Town tower site and subscriber modules at designated secondary facilities. TWN
will provide a router at the Senior Center to provide QoS. control. Since this is a public safety
channel, the Town will acquire FCC licensing, with TWN assistance.
Management and Suagort -All secondary links will be managed and spared by TWN as part of
its Network Management Services described in Section 5.2.H below. At the request of the Town,
TWN will add, move or remove connections as needed to meet the Town's needs. The Town
understands that there will be additional costs when these types of changes occur.
{00020017.DOC / 2} 2 JF 3/17/10
EXHIBIT A3 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT
BETWEEN THE TOWN OF MARANA AND TWN, CORP.
5.2.D Traffic Links
TWN will provide equipment and connectivity service to traffic intersection sites for video
streaming and traffic camera control. At the request of the Town, TWN will add, move or remove
connections as needed to meet the Town's needs. The Town understands that there will be
additional costs when these types of changes occur.
The agreement for service to these connections will have aone-year term, with an option to
extend. These links will be part of the licensed 4.9 GHz Motorola Point to Multipoint system (see
Section 5.2.C above) and will include licensed subscriber links located at the intersections.
During the initial one-year term of the agreement and the first two one-year extensions to the
agreement regarding the traffic links, if any, TWN will own and provide management and support
of the system. Traffic links that are maintained for three consecutive one-year terms pursuant to
agreement between TWN and the Town will become the property of the Town at no additional
cost to the Town.
The location and number of intersections using these links may change over the term of the
agreement; however, initially, the traffic links will be as follows:
Tangerine/Thornydale
Tangerine/Dove Mountain
Silverbell/Wade
Silverbell/Cortaro
Si Iverbell/Coach line
Cortaro/Arizona Pavilions
Thornydale/Orange Grove
Thornydale/Costco
Ina/Thornydale
Implementation -TWN will install and configure Motorola Canopy 400 Series 4.9 GHz at
designated traffic intersections. Since this is a public safety channel, the Town will acquire FCC
licensing, with TWN assistance.
Management and Support -All traffic links will be managed and spared by TWN as part of its
Network Management Services described in Section 5.2.H below. At the request of the Town,
TWN will add, move or remove connections as needed to meet the Town's needs. The Town
understands that there will be additional costs when these types of changes occur.
5.2.G Internet Service
Internet service will be provided to the Town network, which is comprised of approximately 400
employees and other personnel performing work on behalf of the Town. TWN will install and
maintain network equipment at Town Hall to provide a redundant wireless connection to the TWN
Trico tower and Beacon Hill locations. The service should include full utilization of stated
bandwidth and be provided by multiple tier 1 carriers utilizing BGP or other automated failover
capability at the providers' data center:
• Bandwidth - 10 Mbps symmetric
• Future Capacity - 45 Mbps symmetric
• Point of Delivery - MMC or Beacon Hill
• IP Addressing & DNS Hosting -Provide /26 IP block addresses plus any additional that
may be required to support the Town.
Price is $999 per month for 10 mbps, with additional cost of $99 per month for each additional 1
mbps
{00020017.DOC / 2} 3 JF 3/17/10
EXHIBIT A3 TO PROFESSIONAL AND TECHNICAL SERVICESAGREEMENT
BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Implementation -TWN will install and configure two internet links and connectivity at the Marana
Town Hall tower to provide connections from the TWN Trico and Beacon Hill towers. TWN and
Town staff will test the links for expected performance and reliability and develop a detailed
switchover plan that minimizes impact on Town operations to all internet-related IP addresses,
routing, domains, email and other services. After successful connection tests are completed,
Town and TWN staff will perform the switchover after business hours, completing fault isolation
and correction before start of next business day.
5.2.H Network Management Services
TWN will provide Network Management Services for the Town WAN, including routing, WLAN,
VPN, SSL &VPN services. Management includes:
• Device Management -providing updates and patches as needed
• Performance & Capacity Management
• Configuration Management
• Intrusion Detection & Prevention Services
• Event Logging
• Log Monitoring and Management
• Security Management & Intrusion Prevention
• Fault Monitoring
The Town and TWN will cooperatively develop and document internet and extranet security
policies, rules and procedures, for implementation by TWN. The Town and TWN will share
responsibility in monitoring, scanning, completing security audits, and security log review as
defined in Town security policies. The Town will abide by TWN requirements for network
operations and best security practices and provide coordination and notification of security
incidents to TWN within required time frame. TWN will maintain and provide current network
configuration information to the Town. TWN will only implement security changes upon written
authorized requests from the Town. The Town is responsible for internal network security
management.
Monitoring & Alerts
TWN will provide ongoing and automated real-time monitoring of the Marana network and
automated/staff email/phone alerts of critical events that impact Town operations. Additionally,
TWN will provide tools and assistance to Town staff to access WAN SNMP and/or WAN ICMP
packet data and other monitoring data to meet the operational needs of the Town.
Support Response
• 24x7 remote monitoring and response
• Phone Support - 30-minute maximum response time
• Onsite Dispatch -same day response
Implementation -TWN and the Town will establish security and operating policies for
implementation by TWN. TWN will install the following hardware and software at the following
costs:
Trico Main Internet Construction/Hardware
Beacon Hill Internet Construction/Hardware
IP-MUX T1 Sideband
Monitoring Hardware and Software
Site Construction Hardware
Network Equipment (wire, connectors, etc.)
$12,995.00
$12,995.00
$ 2,897.97
$ 9,995.00
$ 7,400.00
$ 1,617.04
{00020017.DOC / 2} 4 JF 3/17/10
EXHIBIT A3 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT
BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Payment for these items will be pursuant to the terms and conditions of the Professional and
Technical Services Agreement. Any items installed at Town facilities will be owned by the Town;
any items installed on TWN facilities will be owned by TWN. TWN will provide training and
documentation on software and network operations.
5.2.1 Security Management
Secure VLAN Tunnel(s) -TWN will provide implementation, ongoing connectivity service,
management and monitoring of the following VLAN connections:
Pima County Sheriffs Office
Provide secure VPN tunnel from Pima County Sheriffs Office to Marana Police
Department using isolated subnet. This network is secure and isolated via Town-owned
CISCO 2851 integrated routers and supports approximately 100 users accessing
software in a client/server architecture. This VPN supports users at the Marana Operation
Center as well as the Marana Police Department at the Town Hall complex.
Tucson Police Department
Provide access from the Tucson Police Department to the Marana Police Department via
secure VPN connection.
Tucson Citv Traffic
Provide VPN access for the Marana Operations Center, as well as the Maintenance and
Traffic Engineering Department at Marana Town Hall.
5.2.J Firewall Management
Firewall services include the installation of a Firewall appliance and ongoing firewall management
services. Firewall management includes ongoing real-time monitoring, configuration changes
requested by the Town, required changes to meet demands of security conditions, or software
patches and upgrades. The following capabilities should be implemented as needed:
• Stateful Firewall -deep packet inspection
• Event Logging
• Filtering rules -Accepted, rejected, and dropped packets
• Anti-Spoofing -validation of packets
• Attack detection rules\Filter access control
• NAT
• UTM or IPS
• VLAN -VLAN integration
• Virtual Routing -Internal routing OSPF, RIP, etc.
• Identity-based bandwidth management -monitor bandwidth management
• Reporting Features -standard and custom reports
• Dashboard -browser based control panel
The goal is for Town staff to become fully capable with firewall management capability. If and
when TWN firewall management services are no longer needed, these services can be
terminated in a mutually agreeable timeframe, pursuant to the provisions of the Professional
Technical Services Agreement.
Implementation
The Town will purchase and TWN will install and configure a SonicWall NSA 3500 High
Availability Pair. The Town and TWN will cooperatively develop and document Internet and.
extranet security policies, rules and procedures, for implementation by TWN. TWN will. be
{00020017.DOC / 2} 5 JF 3/17/10
EXHIBIT A3 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT
BETWEEN THE TOWN OF MARANA AND TWN, CORP.
responsible for implementing Town-defined security configurations. TWN and the Town will
perform validation testing, and TWN will provide documentation and training for Town staff on
configuration, logging, and day-to-day administration.
5.2.K Implementation Services
TWN will provide a project implementation plan for PTP links, core network routing architecture,
secondary links, traffic intersection links, Internet service migration, security architecture, and
network management design. The Town will commit resources necessary to provide information
and internal network changes to ensure operability.
The project plan(s) will include:
- Scope
- Timeframe
- Personnel and contact information
- Network analysis
- Initial design/architecture
- Initial documentation
- QA testing pre-implementation
- Implementation rollout
- Network performance tuning
- Testing and validation
- Final optimization
- Final documentation and training
The Town's goal is a fully operational network within 90 days of the beginning of implementation.
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EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
~~~ ~I"~~ ~ OO~~
Town of Marana
REQUEST FOR PROPOSALS
RFP #2009-608
WAN/NETWORKING SERVICES
SEPTEMBER 21, 2009
SUBMITTED BY:
TRANSWORLD NETWORK, CORP.
8600 W. TANGERINE ROAD
MARANA, AZ 85653
800-253-0665 X2722
CONTACT: AMI RODRIGUEZ
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Transmittal Letter
September 2l, 2009
Town of Marana
Attn: Town Clerk's Office
1 1555 W. Civic Center Drive
Building A3
Marana, AZ 85653
Re: RFP #2009-608
Request for Proposals -WAN/Networking Services
Dear Town of Marana:
Please find enclosed our response to the Town of Marana's RFP for WAN/NETWORKING
SERVICES. TWN recognizes the Town's need for aturn-key solution for this project and are
pleased to provide a cost effective, complete solution to these requirements.
For over 20 years, TransWorld Network, Corp. has provided communication services to business
and residential consumers through our partnerships with local electric cooperatives. In
Marana, our partnership with TRICO Electric Cooperative has allowed us to build a network
infrastructure that serves Marana and the Greater Tucson area for high-speed Internet and
network connectivity.
Some key benefits of working with TWN are:
o Local, Marana based support 24/7
o Complete solution -one vendor
o Ease of transition -detailed implementation plan
o Redundant and scalable solutions
We appreciate the opportunity to bid for this project and look forward to the possibility of
working with the Town of Marana. If any questions arise during this process, please contact
me at the information below.
Sincerely,
Ami Rodriguez
Manager, Marketing & Channel Support
TWN
800-253-0665 x2722
arodriguez@twncorp.com
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TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
TABLE OF CONTENTS
Transmittal Letter .....................................................................................................................2
1.0 Executive Summary .....................................................................................................4
2.0 Company Background ............................................................................................ ..6
3.0 Contract Terms and Conditions/Other Terms and Conditions ..................... .. 7
4.0 Responses to Vendor Qualifications/References ............................................. .. 8
4.1 Company's background .......................................................................................8
4.2 Local Organization and Technical Staff ............................................................ 8
4.3 Response Times ......................................................................................................... 8
4.4 Physical Security of Facilities ................................................................................. 8
4.5 Financial Information ............................................................................................ 10
4.6 Project Staff Resumes ................................................................................................. 11
5.0 Responses to Scope of Work, Specifications, Requirements and
Maintenance/Support ........................................................................................................ 15
5.1 Functional Requirements ..................................................................................... 15
5.2 Technical Specifications ...................................................................................... 18
A. Replacement of Point to Point Links ............................................................. 18
B. Layer 3Switch/Router ....................................................................................... 19
C. Optional Secondary Replacement Links ..................................................... 20
D. Traffic Intersections ................................................................................................. 21
E. Retained Links ........................................................................................................... 23
F. Secure Wireless Access Points ......................................................................... 24
G. Internet Service ................................................................................................... 25
H. Network Management Services .................................................................... 26
I. Security Management .......................................................................................... 28
J. Firewall Management ....................................................................................... 29
K. Implementation Services .................................................................................. 31
6.0 Budget and Estimated Pricing ............................................................................... 32
6.1 Estimated Costs* ..................................................................................................... 32
7.0 Vendor Certification ................................................................................................. 34
7.1 Worker's Compensation Certificate ................................................................. 34
7.2 Signature Page ....................................................................................................... 35
7.3 Affidavit of Non-Conviction ................................................................................ 36
7.4 References ............................................................................................................... 37
8.0 Supporting Material and Information .................................................................. 40
8.1 Network Backbone ................................................................................................ 40
8.2 Secondary Links ...................................................................................................... 41
8.3 Traffic Intersection Connectivity ........................................................................ 42
8.4 Wireless Network Coverage ................................................................................ 44
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RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
1.0 Executive Summary
TransWorld Network, Corp. (TWN) would like to thank the Town of Marana for
giving us the opportunity to submit a bid for the WAN/Networking Services
project. This proposal will provide a detailed look at the benefits TWN can
provide to the Town of Marana for their WAN/Networking Services needs.
Since 1988, TWN has provided telecommunication services throughout the
country, and currently provides services such as Internet access, long distance
service and data solutions to over 100,000 customers. TWN's products include
fixed wireless broadband (enterprise and residential), customized networking
solutions, traditional wire line voice and data enterprise solutions, dial-up
Internet, audio/web conferencing and calling card services.
TWN is a privately held company that believes in personal attention and
customer care. Our business was built on the desire to provide
communication services in a reliable and affordable manner to consumers in
areas that are typically underserved by technology. TWN is very successful in
this niche and chooses to provide services in communities that larger
telecommunication companies don't feel are financially viable for their
business. After many years of growth and the natural expansion of our
business, we are not only able to provide these services in rural markets, but
also select urban areas that include the Greater Tucson area.
If TWN is awarded this project, we will ensure that dedicated, qualified
personnel with several high level resources will be assigned to the Town of
Marana to ensure the success of our proposed solution. In addition to key TWN
personnel that are already located in Marana, TWN will assign a local,
dedicated support person to handle the needs of the Town.
TWN has experience providing complex solutions to businesses throughout
Arizona including several utility providers, government agencies, public service
entities and schools. These customers, like the Town of Marana, rely heavily on
their communication infrastructure and insist on solutions that are reliable,
redundant and fail-safe. They chose TWN for our reliable service, proven
technology and customer care.
The Town of Marana has requested a complete WAN/Networking solution that
includes, system upgrades, hardware replacement and upgrades,
connectivity, service, monitoring, training and maintenance. One of the key
benefits of working with TWN is the complete turn-key solution we can provide.
This eliminates the need for multiple vendors, multiple points of contact and
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RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
overlapping agreements. TWN believes that a "one-stop shop" solution for the
Town of Marana is the most efficient and cost effective choice.
As requested, we have included in this proposal:
o Information about TWN
o Contract Terms and Conditions
o Qualifications and References
o Information about the scope of work that includes specifications,
requirements and maintenance/support
o Budget and estimated pricing
o Vendor certifications
o Additional materials as needed
Thank you again for this opportunity, we hope the Town of Marana will find
that our proposed solution along with TWN's longevity, business experience
and local support make TWN a preferred candidate to provide the requested
services.
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK. CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
2.0 Company Background
TransWorld Network, Corp. (TWN) is a full service telecommunications provider
with over 20 years of experience providing communication solutions to both
residential and business consumers.
As part of its service offerings, TWN owns and operates a wireless broadband
infrastructure which serves approximately 32,000 square miles of Southern
Arizona and Southwestern New Mexico. TWN has particularly robust
broadband coverage throughout Marana and the greater Tucson area.
Several government agencies and high-profile businesses in the area use our
service including:
o United States Department of Agriculture
o CBP Air and Marine Operations -Tucson
o United States Border Patrol
o TRICO Electric Cooperative
o Sulphur Springs Valley Electric Cooperative
o The Gallery at Dove Mountain
o Benson Unified Schools
o City of Tombstone
o Duncan Valley Electric Cooperative
o Navopache Electric Cooperative
o Graham County Electric Cooperative
o Arizona Electric Power
o Freeport-McMoRan Copper & Gold Inc
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
3.0 Contract Terms and Conditions/Other Terms and
Conditions
As requested, if TWN is awarded this contract, the term shall be for 3 years on
all services with the exception of Traffic Intersections which will consist of a 1
year contract.
Payment terms:
TWN payment terms are NET 30 on all accounts
Cancellation/Material Changes, Clauses:
Either party may terminate the Agreement in the event of insolvency,
bankruptcy, receivership or dissolution of either party. Additional details
relating to terminations for uncured cause will be outlined in a negotiated
contract between TWN and the Town of Marana.
Price Modification Terms:
TWN may change rates based on compliance with local, state and regulatory
requirements related to the delivery of the Services to be rendered to the Town
of Marana.
Service Level Agreements:
In addition to service response times listed in this document. TWN is prepared
to provide Service Level Agreements (SLA's) for core network, network
interconnection as well as tertiary network components should we be selected
for contract negotiations.
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RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
4.0 Responses to Vendor Qualifications/References
4.1 Company's background
TWN has provided telecommunication services to enterprise and retail level
consumers for over 20 years. We work in partnership with electric cooperatives
to provide reliable and affordable products which they market to consumers.
TWN has operations based locally in the Town of Marana and TWN partners
with TRICO electric cooperative to provide telecom services to consumers in
the greater Tucson area. TRICO is anon-profit, member owned utility and
receives monthly revenues from TWN for use in supporting community projects
and other community based events throughout the area. TWN is a bonded
telecommunications provider in the State of Arizona and maintains general
liability coverage amounting to $IOM.
4.2 Local Organization and Technical Staff
TWN's field service operations are centered in Marana, AZ. In addition,
administrative support for field services, construction services and local
marketing support are also located in Marana.
All of TWN's local administrative and managerial staff is co-located at TRICO
Electric Cooperative's facilities (8600 W. Tangerine Road). TWN also co-locates
one of its' key inventory depots and critical network replacement parts center
in Marana to service the greater Tucson area.
All administrative facilities, inventory storage, spare parts storage and service
trucks are maintained within a secure fenced compound with 7/24 onsite
attendants.
4.3 Response Times
Phone Res onse Time Within 5 minutes
On-Site Response Time Within 25 minutes
4.4 Physical Security of Facilities
TWN's Marana based field operations facilities are located at TRICO Electric
Cooperative's Tangerine Road maintenance facility within their secure, gated
operations yard. All access to this area is monitored 24/7 by TRICO personnel.
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RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
All Tucson area Network and IT operations are co-located in TRICO's main
office on Tangerine Road.
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 81 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
4.5 Financiallnformation
Selected Financial Information:
Revenues: $1 OM+
Operating incomes: $1 M+
Assets: $6M+
Net Equity: $2M+
If we are selected for this project, we will provide detailed financial information
at that time. You may reach our banking contact directly at the information
below:
SunTrust Bank
Jordan K. Young
Senior Vice President -Commercial Banking
401 East Jackson St. 20'h Floor
Tampa, FL 33602
Office 813-318-3436
Fax 813-224-2424
Email: jordan.young@suntrust.com
Additionally, you may reach our auditors at:
Kirkland, Russ, Murphy & Tapp
Andy Russ
Partner in Charge
13577 Feather Sound Drive
Suite 400
Clearwater, FL 33762-5539
Office 727-572-1400
Fax: 727-571-1933
Email: aruss@krmtcpa.com
If additional information is needed, please let us know.
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RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORID NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
4.6 Project Staff Resumes
Field Services Organization
Keith Martin -Superintendent
Keith has over 5 years of experience with TWN's field service organization
and manages all field service and support operations for Arizona and
New Mexico.
Keith has a team of 10 field service and support personnel located in the
area that can respond to the Town of Marana's needs at all times.
Included in the field service team are technical specialists, one of whom
will be specifically assigned as the primary contact for the Town. All TWN
field employees are insured, OSHA compliant and subject to
background checks and random drug screenings. In addition, all
climbers are Comtrain certified.
Jon Johnson -Senior Technical Specialist
Jon has been with TWN for 5 years. Jon has extensive experience
dealing with high-end business customers. He is our primary technical
support specialist in the greater Tucson area. Jon's responsibilities
include network support including router, switch, firewall, and server
administration. Jon has specialized in supporting Motorola Canopy,
Cisco, and SonicWall platforms.
Construction and Site Acquisition Group
Andrew (Milt) Jensen -Manager
Milt has more than 40 years of experience in wireless communications
and 10 years of experience designing and building broadband network
infrastructure locally. Milt has 4 experienced certified tower climbers in
the Marana area, in addition to non-climber resources capable of
completing projects ranging from fiber interconnection builds through to
individual tower erection and equipment attachments.
All TWN construction personnel are insured, OSHA compliant and subject
to background checks and random drug screenings. In addition, all
climbers are Comtrain certified.
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RFP #2009-bOS
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Administrative and Marketing
Sue Martin and Michels Caproni
Michels and Sue have over 11 years of combined experience with the
company and coordinate all purchasing, fleet management, inventory
management and local marketing support for the region based in the
company's Marana office.
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RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN. CORP.
Corporate Office Support
TWN has personnel located at TWN's corporate offices located in Tampa, FL.
These personnel are responsible for all back office, systems support, network
support service, network integrations services and escalation processes. Some
of the people involved in these support functions will remotely assist with the
Town of Marana project and include at a minimum:
Larry Arellano
Network Architect
Larry has over 10 years of experience in telecommunications specializing
in ISP management. Larry is responsible for the planning and
management of TWN's network infrastructure which includes Motorola
Canopy solutions. Furthermore, Larry is experienced in capacity
planning, network architecture and security. Larry also has extensive
Cisco certified training in areas of advanced network routing, internal
LAN switching, WAN routing including BGP and enterprise firewall
management.
Donna Harrington
Director, Product Operations
Donna has been in the telecommunications industry for over 10 years
with extensive experience in voice and data product development.
She manages TWN's technical support team and back office operations
for all voice and data products.
Rich Rojas
Technical Operations Administrator
Rich has provided technical operations support to TWN customers for
close to 10 years and is highly skilled in all areas relating to ISP support.
Rich is responsible for ensuring network functionality and equipment
performance.
James Campbell
Call Center Manager
TWN owns and operates a fully staffed call center in Tampa, FL to
handle all sales and support functions for our customers. In the event of
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RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLO NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
an emergency, the TWN call center is available during business hours
and handles all on-call requirements on a 24/7 basis. James has been
with TWN for over 5 years and is responsible for call center quality of
service and operations.
Support will be provided to the Town of Marano 24 hours per dav, 7 days per
week. If TWN is awarded this project, we will assign afull-time senior technical
support resource to manage and monitor this account. This individual will be
the first point of contact in all instances where support is required and will be
physically located in Marano, AZ.
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RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
5.0 Responses to Scope of Work, Specifications,
Requirements and Maintenance/Support
The solutions provided for all of the existing and future WAN connections for
the Town of Marana will be designed for maximum redundancy, scalability,
and "self-healing" failover capabilities. This will be accomplished by utilizing
the latest routing technologies and multiple carrier connections.
5.1 Functional Requirements
The architecture provided by TWN fulfills all of the requirements set forth by the
Town of Marana network solution request, while providing additional
advantages. The proposed network design includes a topology that includes
multiple paths for dynamic routing and "self-healing", which is mandatory for
the demands of any mission critical network. The core network backbone will
consist of replacement licensed links that employ the latest technologies
offered today at an extremely competitive cost of ownership.
The replacement links include the path from Marana Town Hall to Station #37
and Marana Operations Center to Station #37. The proposed solution is to
deploy new hardware using the latest Motorola Canopy PTP-800 licensed
backhauls. The path to connect Town Hall to Marana Operation Center will
use an alternate path, which includes an existing TWN tower location located
at the Trico Electric Cooperative headquarters on Tangerine Road. The
benefit of establishing the core network through this location is two-fold. The
Trico Marana location is one of the main aggregation points throughout the
TWN infrastructure; therefore, there is the ability to have multiple paths
designed into the Town of Marana network, with multiple carrier connections,
thus allowing for maximum fail-safe capabilities. Furthermore, the cost of
ownership is greatly reduced for the Town of Marana given the fact that there
is an economized investment on the required infrastructure to build. Station
#37 will then have communication through a secondary link solution (see
secondary link table). This will allow a removal of equipment at the station and
open up additional tower space for future revenue generating
customers.
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RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 81 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
TWN has designed a redundant path from the Marana Operations Center to
the Marana Town Hall through an already existing site atop Tucson Mountain.
TWN has paths from multiple carriers established to the Tucson Mountain site,
which makes this site an ideal location for the Town of Marana network to
interconnect, thus creating a redundant path for the entire Town of Marana
core network. These additional paths will then allow for a dynamic routing
network architecture and automated divergence for failover capabilities. The
primary Internet connection will be through an existing OC3 circuit located in
Marana, the secondary Internet connection would then link from Tucson
Mountain to an alternate circuit in Southern Arizona through a separate
carrier. Each path will have a dedicated portion established for the Town Of
Marana with the CIR and guaranteed bandwidth speeds agreed upon at all
times. These path allocations have complete QOS capability for prioritized
traffic requirements.
The Town Of Marana has many additional advantages for successful network
deployment and operations if TWN is selected as the Vendor. The primary
advantage is the fact that The Town of Marana's operating footprint is in the
TWN coverage area and visible by 5 existing TWN locations. The strategic
placement of the TWN sites will allow the Town Of Marana to leverage the
establishment of any secondary paths, any new paths, office buildings, or
town facilities that may not be covered today. These sites have been
deployed with the latest Motorola Canopy solutions; consequently, will
integrate seamlessly with all points of the Town Of Marana infrastructure.
The Engineering team at TWN has specified network equipment upgrades to
accommodate the proposed network solution for the Town Of Marana. A
portion of these upgrades include the deployment of new routing devices
located at the Marana Town Hall, Marana Operations Center, TWN Tucson
Mountain and the TWN Trico site. The routing hardware chosen for this
architecture is the Cisco 2811 router platform. This platform allows for the
standardization across all locations given the 2811's adaptability, modular
configuration options and processing capabilities.
The Information Security team at TWN has analyzed the network security
requirements for The Town of Marana and has developed an optimal solution
to provide the necessary level of protection, functionality, seamless
integration, and manageability, while keeping the cost of ownership at an
acceptable level. TWN understands the security threats and vulnerabilities
that are present for any private network that has access to the Internet today.
The selected firewall platform for the Town of Marana is the SonicWall NSA
series. This firewall solution consists of the same platform used today by many
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RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 81 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
government entities such as the Department of Commerce, Department of
the Army, and the Defense Commissary Agency. TWN understands that the
security solution selected will be policy based and therefore is only as effective
as the rules configured. The daily administration and manageability of an
efficient and effective security solution is the key to success. The selection of
the proper firewall and management solution has taken all aspects of the
Town Of Marana's network environment into consideration.
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RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 81 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
5.2 Technical Specifications
A. Replacement of Point to Point Links
MARANA TOWN HALL -TWN TRICO Tower
TWN Link
LOCATION USE Equipment Capacity Frequency
Solution
Optional Replacement Links
Marana Town Hall - Data Network/Public 100 Mbps
TWN TRICO Tower Safety Radio PTP-800 Full-duplex 1 1 GHz
Backhaul/Phone u radable
MARANA OPERATIONS CENTER -TWN TRICO Tower
TWN. Link
LOCATION USE Equipment Capacity Frequency
Solution
Optional Replacement Links
Marana Operations Data Network/Public 100 Mbps
Center-TWN TRICO Safety Radio PTP-800 Full-duplex 11 GHz
Tower Backhaul/Phone (upgradable)
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WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
B. Layer 3 Switch/Router
The routing for the Town Of Marana core network shall be standardized on the
Cisco 2811 platform. The Cisco 281 1 platform has the capability to provide the
wire-speed performance, dynamic routing, QOS, VPN, and monitoring
functionalities required for the new Town Of Marana core network. This
Integrated Service Router offers the greatest investment protection given the
modularity options available. The Cisco 2811 allows a single routing platform
that can meet and exceed all of the performance, security, and
management requirements for the proposed network architecture.
The Cisco 2811 as all other current Cisco products offer an extensive support
protection agreement that includes same day equipment replacement,
24x7x365 technical support and continued software updates. The Cisco 2800
series platform has set the standards for routing technologies today and offers
the greatest functionality with the least cost of ownership.
19
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
C. Optional Secondary Replacement Links
T1NN Link
LOCATION USE Equipment Capacity Frequency
Solution
Optional Replacement Links
Marana Town Hall - Data Network Motorola 21 Mbps 4.9, 5.2 - 5.7 GHz
Marana Senior Center Canopy PTP
Marana Town Hall - Data Network Motorola 21 Mbps 4.9, 5.2 - 5.7 GHz
Airport 1 Canopy PTP
Marana Town Hall - Data Network Motorola 14 Mbps 5.2 - 5.7 GHz
Airport 2 Canopy PTP
Beacon Hill -Parks Data Network Motorola 14 Mbps 5.2 - 5.7 GHz
Annex Canopy PTP
Marana Town Hall - Data Network Motorola 14 Mbps 5.2 - 5.7 GHz
O&M Yard Sanders Rd Canopy PTP
MOC -Impound Yard Data Network Motorola 14 Mbps 5.2 - 5.7 GHz
Canopy PTP
(New) Station #37 - Motorola
Marana Town Hall Data Network
Canopy PTP 21 Mbps 4.9, 5.2 - 5.7 GHz
20
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
D. Traffic Intersections
TWN Link
LOCATION USE Equipment Capacity frequency
Solution
Traffic Intersections*
Traffic Video Motorola 14 Mbps 5.2 - 5.7 GHz
Tangerine/Thornydale Canopy PTMP
Traffic Data Access Ruckus 54 Mbps 2.4GHz
Tangerine/Dove Traffic Video Motorola 14 Mbps 5.2 - 5.7 GHz
Mountain Canopy PTMP
Traffic Data Access Ruckus 54 Mbps 2.4GHz
Traffic Video Motorola 14 Mbps 5.2 - 5.7 GHz
Silverbell/Wade Canopy PTMP
Traffic Data Access Ruckus 54 Mbps 2.4GHz
Traffic Video Motorola 14 Mbps 5.2 - 5.7 GHz
Silverbell/Cortaro Canopy PTMP
Traffic Data Access Ruckus 54 Mbps 2.4GHz
Traffic Video Motorola 14 Mbps 5.2 - 5.7 GHz
Silverbell/Coachline Canopy PTMP
Traffic Data Access Ruckus 54 Mbps 2.4GHz
Cortaro/Arizona Traffic Video Motorola 14 Mbps 5.2 - 5.7 GHz
Pavilions Canopy PTMP
Traffic Data Access Ruckus 54 Mbps 2.4GHz
Thornydale/Orange Traffic Video Motorola 14 Mbps 5.2 - 5.7 GHz
Grove Canopy PTMP
Traffic Data Access Ruckus 54 Mbps 2.4GHz
Traffic Video Motorola 14 Mbps 5.2 - 5.7 GHz
Thornydale/Costco Canopy PTMP
Traffic Data Access Ruckus 54 Mbps 2.4GHz
21
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK. CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Traffic Video Motorola 14 Mbps 5.2 - 5.7 GHz
Thornydale/Horizon Hills Canopy PTMP
Traffic Data Access Ruckus 54 Mbps 2.4GHz
*TWN can assume existing equipment given this is the chosen solution or replace with similar equipment
22
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
E. Retained Links
T1NN Link
LOCATION USE Equipment Capacity Frequency
Solution
Optional Replacement Links
Marana Town Hall - Data Network/Public Motorola
Station #37 Safety Radio Canopy PTMP ~ 4 Mbps 5.2 GHz - 5.7 GHz
Backhaul/Phone
71MN Link
LOCATION USE Equipment Capacity Frequency
Solution
Retained Links
MOC -Beacon Hill Public Safety Radio
Backhaul
MOC -Station #37 Public Safety Radio
Backhaul
23
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 81 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
F. Secure Wireless Access Points
TiNN Link
LOCATION USE Equipment Frequency
Solution Capacity
Secure Wireless Access Points
Marana Town Hall Wireless Access Point Ruckus 54 Mbps 2.4 GHz
MOC Wireless Access Point Ruckus 54 Mbps 2.4 GHz
Tangerine Road/Dove
Mtn. Intersection Wireless Access Point Ruckus 54 Mbps 2.4 GHz
Ina Road/Thornydale
Intersection Wireless Access Point Ruckus 54 Mbps 2.4 GHz
Cortaro/AZ Pavilions
Intersection Wireless Access Point Ruckus 54 Mbps 2.4 GHz
24
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
G. Internet Service
Internet Service
TWN will provide the Internet connection for the Marana Operations Center
through a licensed Motorola PTP-800 Ethernet backhaul solution. This
connection will be the primary link to the Internet; however, there will be an
additional Motorola Ethernet backhaul link to a redundant path atop Tucson
Mountain. This will ensure the carrier class uptime TWN provides and allow for
fail-safe routing, using BGP through multiple Internet connection points and
multiple carriers.
Each link will have an allowable data rate of 10 Mbps symmetric upon
installation with the ability to increase bandwidth up to 100 Mbps for future
requirements. The increase in bandwidth will not require any additional
hardware changes and may be requested with proper authorization as
required.
TWN currently owns and manages over 10,000 public IP addresses and will
provide the Town Of Marana with a /27 IP block. Furthermore, TWN will reserve
continuous IP address space for the Town Of Marana .for future IP
requirements. These IP addresses will have full BGP capabilities at each TWN
interconnection point through Qwest and Level3 Communications.
TWN has Network Operation Centers throughout the US where services such as
Web Hosting, Email, Video Conferencing, Video Streaming, Database Services,
Custom Application Services, FTP Services, and Services are provided to
customers.
25
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
H. Network Management Services
TWN has a comprehensive suite of management tools that are used to monitor
and maintain the entire TWN network and individual customer networks. TWN
monitors and analyzes real-time network performance metrics for all devices
on the network. The "self-healing" TWN network is extremely efficient at
identifying undesirable network conditions so as to proactively correct these
situations.
TWN utilizes dynamic routing protocols (i.e. BGP, OSPF, EIGRP), redundant high-
availability hardware devices, multiple network paths, traffic shaping devices,
IDS (Linux based) devices, multiple real-time logging servers, and real-time
monitor probes to maintain optimal performance levels.
TWN has a stringent security policy that includes defined network access for
each internal management group. Our Firewalls, IPS, IDS, and system log
servers are monitored 24x7x365 to ensure all compliance definitions are
maintained.
MONITORING, AUTOMATED ALERTS AND SUPPORT
TWN has researched and invested heavily in resources that allow us to
consistently manage and monitor our network and that of our customers. We
are committed to provide the highest level of service reliability and customer
satisfaction.
TWN has implemented a fault management system to recognize and
proactively respond to all undesirable network conditions. This management
system is based on the FCAPS model.
F- Fault Management
C- Configuration Management
A- Accounting Management
P- Performance Management
S- Security Management
26
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORID NETWORK, CORP.
EXHIBIT 81 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
This system allows for automated alerts to the respective personnel if a specific
condition exists, provides precise information regarding the alarm condition
and ensures an effective response to rectify the issue.
There are twelve key areas within the fault management model to ensure
success. These include:
^ Fault detection
^ Fault correction
^ Fault isolation
^ Network recovery
^ Alarm handling
^ Alarm filtering
^ Alarm generation
^ Clear correlation
^ Diagnostic test
^ Error logging
^ Error handling
^ Error statistics
TWN has the capability to monitor a variety of statistics for all devices that
connect to the network. The monitoring tools available are able to monitor
any IP enabled devices, including any SNMP version 1 or 2 capable devices;
furthermore, the TWN monitoring suite can monitor items such as device
latency, device availability, device utilization rates, error rates, bandwidth
changes (real-time, device configuration changes and application specific
functions.
TWN is able to provide various levels of reporting statistics in addition to the
customized monitoring. TWN will initially establish a baseline for each network
in particular, which is completed during the initial network assessment. This is
critical in establishing an effective monitor/alert system. This assessment will
outline the nominal performance expectations and provide a key baseline for
measuring accurate statistics.
TWN has a hierarchy of personnel available 24x7x365 to monitor and respond
to automated alerts. There are dedicated individuals assigned to each and.
every high-level business account to ensure proper knowledge and support.
Internet support response time falls under the overall response time promise
stated in section 2B. TWN will respond to the Town of Marana within 5 minutes
via telephone and within 25 minutes on-site.
27
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BV: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
I. Security Management
Pima County Sheriff's Office, Tucson Police Department, and Tucson City Traffic
TWN will manage and support the existing Tunnels that connect the Pima
County Sheriff's office to Marana PD. The current Cisco solution would be
audited by the Information Security team at TWN to determine if there is any
configuration or IOS upgrades required to provide maximum performance,
security, and reliability.
28
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
J. Firewall Management
Solution:
SonicWall NSA (Network Security Appliance) 3500
The TWN Information Security Group has an extensive background in
implementing and management, utilizing a variety of security solutions offered
today. TWN has reviewed the Town Of Marana network security requirements
and has chosen the SonicWall NSA 3500 as the optimum solution. The NSA-
3500 is directly inline with the Town Of Marana requirements. This solution
provides the latest security technology on a platform that will allow TWN and
the Town of Marana to successfully manage and maintain network security
while facilitating the training of town resources.
The SonicWall Network Security Appliances use aReassembly-Free Deep
Inspection technology which enables deep packet inspection without causing
unnecessary performance degradation. This firewall solution features a suite of
functionality including, deep packet inspection, IPSEC and SSL VPN
technologies, VLAN integration, stateful high availability, Intrusion Prevention,
Intrusion Detection, advanced NAT modes, QOS using DSCP and CoS,
gateway anti-virus, centralized logging, and central management.
TWN will develop a customized training program for the Town Of Marana
employees. The training course will cover all required material, configuration
parameters, logging parameters, and real day to day administration response
scenarios that are necessary to properly maintain a secure network
environment.
29
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
SonicWall NSA-3500 Specifications
Deep Packet Inspection &Multi-Threat Protection
Fully integrated deep packet inspection firewall, including gateway anti-
virus, anti-spyware, intrusion prevention, and application firewall for
perimeter and internal protection
Application Firewall Feature Set for Application Inspection and Control
Automated and Dynamic Security Updates
Powerful Performance
• High-performance 4-core Multi-Core Architecture
• 1.5 Gbps Stateful Packet Inspection Firewall l
• 625 Mbps 3DES and AES VPN Throughputl
• 240 Mbps Full Unified Threat Management (UTM) Inspection
• Six (6) 10/100/1000 Copper Gigabit Ethernet Interfaces
Networking & Complete Business Continuity
• Business Application Prioritization and QoS
• Multi-WAN Support, ISP Failover and WAN Load Balancing
• Stateful Hardware Failover
• Integrated Server Load Balancing Feature Set
• IPSec VPN for Secure Site-to-Site Connectivity
• SSL VPN and IPSec VPN Clients for Secure Remote Access
Integration & Simplified Management
• Route-based VPN
• Single Sign-On for Transparent User Authentication
• Integrated Network Security Policy and Management
• Next-Generation Streamlined GUI
• Powerful Wizards -Set-up, Firewall Policies, VPN, NAT
30
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
K. Implementation Services
TWN will create a separate project implementation plan for the Point to Point
links, core network routing architecture, secondary replacement links, traffic
intersections, secure wireless access points, Internet service migration,
monitoring implementation, security architecture, and network management
design. Each project plan will include:
^ Project Scope
^ Timeframe expectations
^ Key personnel and contact information
^ Network analysis
^ Initial design/architecture
^ QA testing pre-implementation
^ Implementation rollout
^ Network performance tuning
^ Testing and validation
^ Final optimization
Prepare Network ~ Planning
Analysis Meetings
Implement .- Operate/Test
~ Design
1
~ Optimize
31
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN. CORP.
6.0 Budget and Estimated Pricing
The table below gives an estimate for all costs to meet the network requirements for the
Town of Marana. The equipment costs have been allocated over the term of the
contract (1 year for traffic intersections and 3 years for the rest). After this period of
time, the Town of Marana would own the equipment.
6.1 Estimated Costs*
* Pricina does not include federal. state and municipal taxes and applicable fees
Costs Year 1 Year 2 Year 3 TOTAL
Prima Link -Town Hall to Marana MOC:
Service Costs: $- $- $- $-
Hardware/Installation Costs: $22,828.67 $22,828.67 $22,828.67 $68,486.00
Maintenance/V1larran Costs: $5,707.17 $5,707.17 $5,707.17 $17,121.50
Redundant Link - MMC to MOC:
Service Costs: $2,400.00 $2,400.00 $2,400.00 $7,200.00
Hardware/Installation Costs: $13,255.33 $13,255.33 $13,255.33 $39,766.00
MaintenancelVllarran Costs: $3,313.83 $3,313.83 $3,313.83 $9,941.50
Seconda Link -Town Hall to Air ort:
Service Costs $- $- $- $-
Hardware Costs: $2,711.67 $2,711.67 $2,711.67 $8,135.00
MaintenancelUVarrant Costs: $677.92 $677.92 $677.92 $2,033.75
Seconda Link -Town Hall to Air ort2:
Service Costs $- $- $- $-
Hardware Costs: $2,711.67 $2,711.67 $2,711.67 $8,135.00
Maintenance/V1larran Costs: $677.92 $677.92 $677.92 $2,033.75
Seconda Link -Town Hall to Senior Center:
Service Costs $- $- $- $-
Hardware/Installation Costs: $2,711.67 $2,711.67 $2,711.67 $8,135.00
Maintenance/VNarran Costs: $677.92 $677.92 $677.92 $2,033.75
Secondary Link -Town Hall to Sanders
Road:
Service Costs $- $- $- $-
Hardware/Installation Costs: $2,711.67 $2,711.67 $2,711.67 $8,135.00
Maintenance/V1larrant Costs: $677.92 $677.92 $677.92 $2,033.75
Seconda Link - MOC to Park Annex:
Service Costs $- $- $- $-
32
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Hardware/Installation Costs: $2,711.67 $2,711.67 $2,711.67 $8,135.00
Maintenance/Warrant Costs: $677.92 $677.92 $677.92 $2,033.75
Traffic Intersections:
Service Costs based on 9 intersections $10,692.00 $10,692.00
Hardware/Installation Costs: $20,691.00 $20,691.00
Maintenance/UVarrant Costs: $5,172.75 $- $- $5,172.75
Internet Services:
Service Costs $11,988.00 $11,988.00 $11,988.00 $35,964.00
Hardware Costs $- $- $- $-
Network Mana ement Services:
Hardware/Installation Costs: $3,783.33 $3,783.33 $3,783.33 $11,350.00
Maintenance/Warran Costs: $1,345.83 $1,345.83 $1,345.83 $4,037.50
Securi Mana ement:
Secure VLAN Tunnel PCSO Costs $3,000.00 $3,000.00 $3,000.00 $9,000.00
VPN Connections 2 Cost $3,000.00 $3,000.00 $3,000.00 $9,000.00
Firewall Mana ement Costs $6,000.00 $6,000.00 $6,000.00 $18,000.00
Im lementation Services Cost $4,000.00 $4,000.00
Maintenance Cost $4,000.00 $4,000.00 $4,000.00 $12,000.00
Documentation and Trainin Costs $8,000.00 $- $- $8,000.00
Pro'ect Mana ement Costs $- $- $- $-
Miscellaneous Costs $- $- $- $-
TOTAL $146,125.83 $97,570.08 $97,570.08 $341,266.00
33
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
7.0 Vendor Certification
7.1 Worker's Compensation Certificate
WORKER'S COMPENSATION CERTIFICATE
(As Required By Arizona Revised Statutes section 23-901 et seq.)
I am aware of the provisions of Arizona law which requires every employer to
be insured against liability for worker's compensation or to undertake self-
insurance in accordance with the provisions of that code, and I will comply
with such provisions before commencing the performance of the work of this
contract.
Contractor:
By:
Title:
34
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
7.2 Signature Page
RFP # 2009-608
FOR
WAN/NETWORKING SERVICES
The following document which is included or referenced in the Bid/Proposal shall be
incorporated in the resulting Contract by reference and shall become a part of said Contract.
Submission of the Bid/Proposal shall be considered prima facia evidence that the Vendor has
familiarized himself with and understands the conditions under which the Contract will be
awarded, performed and administered.
Name of Vendor must be shown in full if an individual; and if a partnership, full names of all
partners must be shown. If Vendor is a corporation, impress corporate seal and furnish name
and State where incorporated. If joint venture, all parties must sign.
Vendor represents that his firm does business as (check one) _an individual, _a partnership,
_a joint venture, or _a corporation incorporated in the State of . The Vendor hereby
agrees that if accepted by the Town of Marana, he will well and faithfully perform as
specified.
Incorporated in the State of:
Accepted this date:
Town of Marana: Contractor:
Finance Director Name of Vendor (Print or Type)
Town Manager/or Designee Street Address/P.O. Box
Town, State, Zip Code
Telephone No. Fax No.
Authorized Signature
Printed/Typed Name and Title
Witness/Attest:
35
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
7.3 Affidavit of Non-Conviction
RFP # 2009-608
FOR
WAN/NETWORKING SERVICES
I hereby affirm that
I am the and the duly authorised representative
(Title)
of the firm of
(Name of Firm)
whose address is and that I possess the
legal authority to make this affidavit on behalf of myself and the firm for which I am acting.
Except as described in paragraph 3 below, neither I nor the above firm, nor to the best of my
knowledge any of its officers, directors, or partners, nor any of its employees directly involved in
obtaining Contracts with the State, have been convicted of, or have plead nolo contendere
to a charge of, or have during the course of an official investigation or other proceeding,
admitted in writing or under oath acts or omissions which constitute bribery, attempted bribery,
or conspiracy to bribe under the laws of any State of the Federal government (conduct prior
to July 1, 1977 is not required to be reported).
State "none" or, as appropriate, list any conviction, plea or admission described in paragraph
2 above, with the date, court, official, or administrative body; the individuals involved and their
position with the firm, and the sentence or disposition, if any.
I acknowledge that this affidavit is required to allow the Town of Marana (Town) to make a
determination. I acknowledge that, if the representations set forth in this affidavit are not true
and correct, the Town may terminate any Contract awarded and take any other appropriate
action.
I do solemnly declare and affirm under the penalties of perjury that the contents of this
affidavit are true and correct.
Signed: Date:
Printed Na
Title:
36
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
7.4 References
Name of Firm, Town, County or Agency Sulphur Springs Valley Electric Cooperative
Address: 31 1 E. Wilcox Drive
Telephone: 520-384-5441
Contact: Thomas Riggs
Title: IT Manager
Service Dates: 4/2005 -Present
Bid No. (if applicable): n/a
Summary of Project: Provide secure, encrypted, high-speed
interoffice links. Provide secure substation
links. Provide router/firewall management
and support.
Project Cost: $25,000.00
Population of Gov't Entity (if applicable): n/a
Project Manager: Larry Arellano
Product (Modules): Motorola PTP 500 BH, Motorola PTP 100 BH,
Cisco 2811, Cisco 3560, Cisco PIX
2.
Name of Firm, Town, Count or A enc F Fire De artment
Address: 4817 S. A ache Avenue, Sierra Vista, AZ 85650
Tele hone: 520-458-5523
Contact: Chief Bill Miller
Title: Fire Chief
Service Dates: 2/21 /2007 -Present
Bid No. if applicable : n/a
Summary of Project: Interconnect existing fire station locations,
network consultin services
Pro~ect Cost: 36,000.00
Population of Gov't Entit if ap licable : n/a
Project Mana er: La Arellano
Product Modules : PTP 100, Cisco 3560
37
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK. CORP.
EXHIBIT 81 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
3.
Name of Firm, Town, Count or A ency Benson Unified School District
Address: 360 S. Pata onia, Benson, AZ 85602
Tele hone: 520-586-2213
Contact: Mike Wilson
Title: I/T Mana er
Service Dates: 7/20/2007 -Present
Bid No. if a licable : n/a
Summary of Project: Provide main Internet connection and
network mana ement su ort services
Project Cost: 21,000.00
Po ulation of Gov't Entit if a licable : n/a
Project Mana er: Larry Arellano
Product Modules : PTP 100, Cisco 3560, Cisco 2811
4.
Name of Firm, Town, County or A enc TRICO Electric Coo erative
Address: 8600 W. Tan Brine Road, Marana, AZ 85653
Tele hone: 520-744-2944
Contact: Janice Rast
Title: 520-744-2944
Service Dates: 4/2003 -Present
Bid No. if a licable : n/a
Summary of Project: Integrated voice and data applications
usin an u raded fiber interconnection
Project Cost: $235,000.00
Po ulation of Gov't Entit if a licable : n/a
Project Mana er: La Arellano
Product (Modulesj: 1 mile fiber construction, Fiber MUX
installation, Cisco 7206 VXR, Cisco 3560,
Net Enforcer
38
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
5.
Name of Firm, Town, Count or A enc Cochise E e and Laser Center
Address: 4116 Avenida Cochise, Sierra Vista, AZ 85635
Tele hone: 520-236-6773
Contact: Marcy Nathan
Title: IT Consultant
Service Dates: 8/2009 -Present
Bid No. if applicable): n/a
Summary of Project: Provide interoffice connectivity, managed
network services and training,
interconnection services.
Project Cost: $40,300.00
Po ulation of Gov't Entit if a licable : n/a
Project Mana er: Lar Arellano
Product Modules : PTP-100, Cisco 3560
39
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
8.0 Supporting Material and Information
8.1 Network Backbone
TWN would create aself-healing network ring between the Town Hall and the MOC using 2
existing TWN sites, the TRICO Electric main office (TRICO Main) and the communications
site located on Tucson Mountain.
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40
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
8.2 Secondary Links
This image shows how the secondary links (as well as a few of the existing and remaining
links) connect into the core network.
41
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
8.3 Traffic Intersection Connectivity
The following information will show that all current traffic intersection network connection
requirements are met by having wireless connectivity to at least 2 current Wi-Power wireless
access locations (this would allow for redundant network links at these locations if the Town's
requirements dictate that).
1. Tangerine & Thornydale
a. Beacon Hill (6.2 miles)
b. Tucson Mountain (12.7 miles)
c. Avra Valley (16.6 miles)
2. Tangerine & Dove Mountain
a. Dove Mountain (2.6 miles)
b. Trico Main (4.1 miles)
c. Beacon Hill (4.5 miles)
d. Tucson Mountain (12.3 miles)
e. Avra Valley (14.9 miles)
3. Silverbell & Wade
a. Trico Main (5.3 miles)
b. Tucson Mountain (7.4 miles)
c. Dove Mountain (7.6 miles)
4. Silverbell & Cortaro
a. Trico Main (6.2 miles)
b. Tucson Mountain (6.9 miles)
c. Dove Mountain (8.0 miles)
5. Silverbell & Coachline
a. Trico Main (4.6 miles)
b. Dove Mountain (7.3 miles)
c. Tucson Mountain (7.9 miles)
6. Cortaro & Arizona Pavillions
a. Beacon Hill (4.0 miles)
b. Trico Main (5.9 miles)
c. Dove Mountain (7.4 miles)
d. Tucson Mountain (7.5 miles)
42
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 61 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
7. Thornydale & Orange Grove
a. Tucson Mountain (6.6 miles)
b. Beacon Hill (7.6 miles)
c. Dove Mountain (9.8 miles)
8. Thornydale & Costco
a. Tucson Mountain (6.7 miles)
b. Beacon Hill (7.5 miles)
c. Dove Mountain (9.6 miles)
9. Thornydale & Horizon Hills
a. Tucson Mountain (6.9 miles)
b. Beacon Hill (7.3 miles)
43
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B1 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
8.4 Wireless Network Coverage
TWN's wireless network coverage in and around the Marana and Tucson area is extremely
encompassing. This coverage would provide the Town of Marana the ability to continue to
expand the traffic signal monitoring almost anywhere in this area.
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44
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Town of Marana
REQUEST FOR PROPOSALS
RFP #2009-608
WAN/NETWORKING SERVICES
January 5, 2010
SUBMITTED BY:
TRANSWORLD NETWORK, CORP.
8600 W. TANGERINE ROAD
MARANA, AZ 85653
800-253-0665 X2722
CONTACT: AMI RODRIGUEZ
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Transmittal Letter
January 5, 2010
Town of Marana
Attn: Town Clerk's Office
1 1555 W. Civic Center Drive
Building A3
Marana, AZ 85653
Re: RFP #2009-608
Request for Proposals -WAN/Networking Services
Dear Town of Marana:
Please find enclosed our response to the Town of Marana's RFP for WAN/NETWORKING
SERVICES. TWN recognizes the Town's need for a turnkey solution for this project and are
pleased to provide a cost effective, complete solution to these requirements.
For over 20 years, TransWorld Network, Corp. has provided communication services to business
and residential consumers through our partnerships with local electric cooperatives. In
Marana, our partnership with TRICO Electric Cooperative has allowed us to build a network
infrastructure that serves Marana and the Greater Tucson area for high-speed Internet and
network connectivity.
Some key benefits of working with TWN are:
o Local, Marana based support 24/7
o Complete solution -one vendor
o Ease of transition -detailed implementation plan
o Redundant and scalable solutions
We appreciate the opportunity to bid for this project and look forward to the possibility of
working with the Town of Marana. If any questions arise during this process, please contact
me at the information below.
Sincerely,
Ami Rodriguez
Manager, Marketing 8~ Channel Support
TWN
800-253-0665 x2722
arodri_ uez~'~twncarp com
2
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Table of Contents
Transmittal Letter ....................................................................... 2
1.0 Executive Summary ........................................................... 4
2.0 Company Background ..................................................... 6
3.0 Contract Terms and Conditions/Other Terms and Conditions 7
4.0 Responses to Vendor Qualifications/References ................. . 8
4.1 Company's background ..............................................8
4.2 Local Organization and Technical Staff ........................ . 8
4.3 Response Times .......................................................... . 8
4.4 Physical Security of Facilities ......................................... 8
4.5 Financial Information .................................................. 10
4.6 Project Staff Resumes .................................................. 11
5.0 Responses to Scope of Work, Specifications, Requirements
and Maintenance/Support .............................................. 14
5.1 Functional Requirements ............................................ 14
5.2 System & Services Specifications ................................. 17
A. Primary Point to Point Links ....................................... 17
B. Secondary Links ..................................................... 20
C. Traffic Links ............................................................ 21
D. Wireless (Wi-Fi) ....................................................... 22
E. Internet .................................................................. 22
F. Network Management ........................................... 22
G. Security Management ........................................... 24
H. Firewall .................................................................. 25
I. Implementation and Training .................................. 27
6.0 Budget and Estimated Pricing .......................................... 28
6.1 Estimated Costs* ........................................................ 28
7.0 Vendor Certification ........................................................ 29
7.1 Worker's Compensation Certificate ............................. 29
7.2 Signature Page ......................................................... 30
3
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT. B2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
1.0 Executive Summary
TransWorld Network, Corp. (TWN) would like to thank the Town of Marana for
giving us the opportunity to submit a bid for the WAN/Networking Services
project. This proposal will provide a detailed look at the benefits TWN can
provide to the Town of Marana for their WAN/Networking Services needs.
Since 1988, TWN has provided telecommunication services throughout the
country, and currently provides services such as Internet access, long distance
service and data solutions to over 100,000 customers. TWN's products include
fixed wireless broadband (enterprise and residential), customized networking
solutions, traditional wire line voice and data enterprise solutions, dial-up
Internet, audio/web conferencing and calling card services.
TWN is a privately held company that believes in personal attention and
customer care. Our business was built on the desire to provide
communication services in a reliable and affordable manner to consumers in
areas that are typically underserved by technology. TWN is very successful in
this niche and chooses to provide services in communities that larger
telecommunication companies don't feel are financially viable for their
business. After many years of growth and the natural expansion of our
business, we are not only able to provide these services in rural markets, but
also select urban areas that include the Greater Tucson area.
If TWN is awarded this project, we will ensure that dedicated, qualified
personnel with several high level resources will be assigned to the Town of
Marana to ensure the success of our proposed solution. In addition to key TWN
personnel that are already located in Marana, TWN will assign a local,
dedicated support person to handle the needs of the Town.
TWN has experience providing complex solutions to businesses throughout
Arizona including several utility providers, government agencies, public service
entities and schools. These customers, like the Town of Marana, rely heavily on
their communication infrastructure and insist on solutions that are reliable,
redundant and fail-safe. They chose TWN for our reliable service, proven
technology and customer care.
The Town of Marana has requested a complete WAN/Networking solution that
includes, system upgrades, hardware replacement and upgrades,
connectivity, service, monitoring, training and maintenance. One of the key
benefits of working with TWN is the complete turnkey solution we can provide.
This eliminates the need for multiple vendors, multiple points of contact and
4
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
overlapping agreements. TWN believes that a "one-stop shop" solution for the
Town of Marana is the most efficient and cost effective choice.
As requested, we have included in this proposal:
o Information about TWN
o Contract Terms and Conditions
o Qualifications and References
o Information about the scope of work that includes specifications,
requirements and maintenance/support
o Budget and estimated pricing
o Vendor certifications
o Additional materials as needed
Thank you again for this opportunity, we hope the Town of Marana will find
that our proposed solution along with TWN's longevity, business experience
and local support make TWN a preferred candidate to provide the requested
services.
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
2.0 Company Background
TransWorld Network, Corp. (TWN) is a full service telecommunications provider
with over 20 years of experience providing communication solutions to both
residential and business consumers.
As part of its service offerings, TWN owns and operates a wireless broadband
infrastructure, which serves approximately 32,000 square miles of Southern
Arizona and Southwestern New Mexico. TWN has particularly robust
broadband coverage throughout Marana and the greater Tucson area.
Several government agencies and high-profile businesses in the area use our
service including:
o United States Department of Agriculture
o CBP Air and Marine Operations -Tucson
o United States Border Patrol
o TRICO Electric Cooperative
o Sulphur Springs Valley Electric Cooperative
o The Gallery at Dove Mountain
o Benson Unified Schools
o City of Tombstone
o Duncan Valley Electric Cooperative
o Navopache Electric Cooperative
o Graham County Electric Cooperative
o Arizona Electric Power
o Freeport-McMoRan Copper & Gold Inc
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
3.0 Contract Terms and Conditions/Other Terms and
Conditions
As requested, if TWN is awarded this contract, the term shall be for 3 years on
all services with the exception of Traffic Intersections, which will consist of a 1-
yearcontract.
Payment terms:
TWN payment terms are NET 30 on all accounts
Cancellation/Material Changes, Clauses:
Either party may terminate the Agreement in the event of insolvency,
bankruptcy, receivership or dissolution of either party. Additional details
relating to terminations for uncured cause will be outlined in a negotiated
contract between TWN and the Town of Marana.
Price Modification Terms:
TWN may change rates based on compliance with local, state and regulatory
requirements related to the delivery of the Services to be rendered to the Town
of Marana.
Service Level Agreements:
In addition, to service response times listed in this document, TWN is prepared
to provide Service Level Agreements (SLA's) for core network, network
interconnection as well as tertiary network components should we be selected
for contract negotiations.
7
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
4.0 Responses to Vendor Qualifications/References
4.1 Company's background
TWN has provided telecommunication services to enterprise and retail level
consumers for over 20 years. We work in partnership with electric cooperatives
to provide reliable and affordable products, which they market to consumers.
TWN has operations based locally in the Town of Marana and TWN partners
with TRICO electric cooperative to provide telecom services to consumers in
the greater Tucson area. TRICO is anon-profit, member owned utility and
receives monthly revenues from TWN for use in supporting community projects
and other community-based events throughout the area. TWN is a bonded
telecommunications provider in the State of Arizona and maintains general
liability coverage amounting to $1 OM.
4.2 Local Organization and Technical Staff
TWN's field service operations are centered in Marana, AZ. In addition,
administrative support for field services, construction services and local
marketing support are also located in Marana.
All of TWN's local administrative and managerial staff is co-located at TRICO
Electric Cooperative's facilities (8600 W. Tangerine Road). TWN also co-locates
one of its' key inventory depots and critical network replacement parts center
in Marana to service the greater Tucson area.
All administrative facilities, inventory storage, spare parts storage and service
trucks are maintained within a secure fenced compound with 7/24 onsite
attendants.
4.3 Response Times
Phone Res once Time Within 5 minutes
On-Site Res onse Time Within 25 minutes
4.4 Physical Security of Facilities
TWN's Marana based field operations facilities are located at TRICO Electric
Cooperative's Tangerine Road maintenance facility within their secure, gated
operations yard. All access to this area is monitored 24/7 by TRICO personnel.
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
All Tucson area Network and IT operations are co-located in TRICO's main
office on Tangerine Road.
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
4.5 Financiallnformation
Selected Financial Information:
Revenues: $1 OM+
Operating incomes: $1 M+
Assets: $6M+
Net Equity: $2M+
If we are selected for this project, we will provide detailed financial information
at that time. You may reach our banking contact directly at the information
below:
SunTrust Bank
Jordan K. Young
Senior Vice President -Commercial Banking
401 East Jackson St. 20'h Floor
Tampa, FL 33602
Office 813-318-3436
Fax 813-224-2424
Email: jordan.young@suntrust.com
Additionally, you may reach our auditors at:
Kirkland, Russ, Murphy 8~ Tapp
Andy Russ
Partner in Charge
13577 Feather Sound Drive
Suite 400
Clearwater, FL 33762-5539
Office 727-572-1400
Fax: 727-571-1933
Email: aruss@krmtcpa.com
If additional information is needed, please let us know.
10
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
4.6 Project Staff Resumes
Field Services Organization
Keith Martin -Superintendent
Keith has over 5 years of experience with TWN's field service organization
and manages all field service and support operations for Arizona and
New Mexico.
Keith has a team of 10 field service and support personnel located in the
area that can respond to the Town of Marana's needs at all times.
Included in the field service team are technical specialists, one of who
will be specifically assigned as the primary contact for the Town. All TWN
field employees are insured, OSHA compliant and subject to
background checks and random drug screenings. In addition, all
climbers are Comtrain certified.
Jon Johnson -Senior Technical Specialist
Jon has been with TWN for 5 years. Jon has extensive experience
dealing with high-end business customers. He is our primary technical
support specialist in the greater Tucson area. Jon's responsibilities
include network support including router, switch, firewall, and server
administration. Jon has specialized in supporting Motorola Canopy,
Cisco, and SonicWall platforms.
Construction and Site Acquisition Group
Andrew (Milt) Jensen -Manager
Milt has more than 40 years of experience in wireless communications
and 10 years of experience designing and building broadband network
infrastructure locally. Milt has 4 experienced certified tower climbers in
the Marana area, in addition to non-climber resources capable of
completing projects ranging from fiber interconnection builds through to
individual tower erection and equipment attachments.
All TWN construction personnel are insured, OSHA compliant and subject
to background checks and random drug screenings. In addition, all
climbers are Comtrain certified.
11
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Administrative and Marketing
Sue Martin and Michels Caproni
Michels and Sue have over 11 years of combined experience with the
company and coordinate all purchasing, fleet management, inventory
management and local marketing support for the region based in the
company's Marana office.
Corporate Office Support
TWN has personnel located at TWN's corporate offices located in Tampa, FL.
These personnel are responsible for all back office, systems support, network
support service, network integrations services and escalation processes. Some
of the people involved in these support functions will remotely assist with the
Town of Marana project and include at a minimum:
Larry Arellano
Network Architect
Larry has over 10 years of experience in telecommunications specializing
in ISP management. Larry is responsible for the planning and
management of TWN's network infrastructure, which includes Motorola
Canopy solutions. Furthermore, Larry is experienced in capacity
planning, network architecture and security. Larry also has extensive
Cisco certified training in areas of advanced network routing, internal
LAN switching, WAN routing including BGP and enterprise firewall
management.
Donna Harrington
Director, Product Operations
Donna has been in the telecommunications industry for over 10 years
with extensive experience in voice and data product development.
She manages TWN's technical support team and back office operations
for all voice and data products.
12
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN. CORP.
Rich Rojas
Technical Operations Administrator
Rich has provided technical operations support to TWN customers for
c-ose to 10 years and is highly skilled in all areas relating to ISP support.
Rich is responsible for ensuring network functionality and equipment
performance.
James Campbell
Call Center Manager
TWN owns and operates a fully staffed call center in Tampa, FL to
handle all sales and support functions for our customers. In the event of
an emergency, the TWN call center is available during business hours
and handles all on-call requirements on a 24/7 basis. James has been
with TWN for over 5 years and is responsible for call center quality of
service and operations.
Support will be provided to the Town of Marano 24 hours aer dav, 7 days per
week. If TWN is awarded this project, we will assign afull-time senior technical
support resource to manage and monitor this account. This individual will be
the first point of contact in all instances where support is required and will be
physically located in Marano, AZ.
13
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
5.0 Responses to Scope of Work, Specifications,
Requirements and Maintenance/Support
The solutions provided for all of the existing and future WAN connections for
the Town of Marana will be designed for maximum redundancy, scalability,
and "self-healing" failover capabilities. This will be accomplished by utilizing
the latest routing technologies and multiple carrier connections.
5.1 Functional Requirements
The architecture provided by TWN fulfills all of the requirements set forth by the
Town of Marana network solution request, while providing additional
advantages. The proposed network design includes a topology that includes
multiple paths for dynamic routing and "self-healing", which is mandatory for
the demands of any mission critical network. The core network backbone will
consist of replacement license links that employ the latest technologies
offered today at an extremely competitive cost of ownership.
The replacement links include the path from Marana Town Hall to Station #37
and Marana Operations Center to Station #37. The proposed solution is to
deploy new hardware using the latest Motorola Canopy PTP-800 licensed
backhauls. The path to connect Town Hall to Marana Operation Center will
use an alternate path, which includes an existing TWN tower location located
at the Trico Electric Cooperative headquarters on Tangerine Road. The
benefit of establishing the core network through this location is two-fold. The
Trico Marana location is one of the main aggregation points throughout the
TWN infrastructure; therefore, there is the ability to have multiple paths
designed into the Town of Marana network, with multiple carrier connections,
thus allowing for maximum fail-safe capabilities. Furthermore, the cost of
ownership is greatly reduced for the Town of Marana given the fact that there
is an economized investment on the required infrastructure to build. Station
#37 will then have communication through a secondary link solution (see
secondary link table). This will allow a removal of equipment at the station and
open up additional tower space for future revenue generating customers.
14
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
TWN has designed a redundant path from the Marana Operations Center to
the Marana Town Hall through an already existing site atop Tucson Mountain.
TWN has paths from multiple carriers established to the Tucson Mountain site,
which makes this site an ideal location for the Town of Marana network to
interconnect, thus creating a redundant path for the entire Town of Marana
core network. These additional paths will then allow for a dynamic routing
network architecture and automated divergence for fail-over capabilities. The
primary Internet connection will be through an existing OC3 circuit located in
Marana, the secondary Internet connection would then link from Tucson
Mountain to an alternate circuit in Southern Arizona through a separate
carrier. Each path will have a dedicated portion established for the Town Of
Marana with the CIR and guaranteed bandwidth speeds agreed upon at all
times. These path allocations have complete QOS capability for prioritized
traffic requirements.
The Town Of Marana has many additional advantages for successful network
deployment and operations if TWN is selected as the Vendor. The primary
advantage is the fact that The Town of Marana's operating footprint is in the
TWN coverage area and visible by 5 existing TWN locations. The strategic
placement of the TWN sites will allow the Town Of Marana to leverage the
establishment of any secondary paths, any new paths, office buildings, or
town facilities that may not be covered today. These sites have been
deployed with the latest Motorola Canopy solutions; consequently, will
integrate seamlessly with all points of the Town Of Marana infrastructure.
The Engineering team at TWN has specified network equipment upgrades to
accommodate the proposed network solution for the Town Of Marana. A
portion of these upgrades include the deployment of new routing devices
located at the Marana Town Hall, Marana Operations Center, TWN Tucson
Mountain and the TWN Trico site. The routing hardware chosen for this
architecture is the Cisco 3560-E switch platform. This platform allows for the
standardization across all locations given the 3560's adaptability.
The Information Security team at TWN has analyzed the network security
requirements for The Town of Marana and has developed an optimal solution
to provide the necessary level of protection, functionality, seamless
integration, and manageability, while keeping the cost of ownership at an
acceptable level. TWN understands the security threats and vulnerabilities
that are present for any private network that has access to the Internet today.
The selected firewall platform for the Town of Marana is the SonicWall NSA
series. This firewall solution consists of the same platform used today by many
15
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
government entities such as the Department of Commerce, Department of
the Army, and the Defense Commissary Agency. TWN understands that the
security solution selected will be policy based and therefore is only as effective
as the rules configured. The daily administration and manageability of an
efficient and effective security solution is the key to success. The selection of
the proper firewall and management solution has taken- all aspects of the
Town Of Marana's network environment into consideration.
16
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
5.2 System & Services Specification
A. Primary Point to Point Links
TransWorld Network Corp. has designed the primary links from the MMC
to Northwest Fire #37 and the MOC to Northwest Fire #37 using the
Motorola PTP-800 backhaul solution. The site hardware design includes a
PTP-800 radio, 2' antenna, and all required cable, connectors and
lightning suppression units. This hardware solution offers the greatest
performance based on the Town Of Marana's requirements.
Furthermore, the PTP-800 licensed solution has the capability to offer
bandwidth allowances on a pay as you go basis, thus reducing initial
cost and allowing for all future growth demands.
TransWorld Network Corp. will install dedicated IPMUX-24 units at the MMC,
Northwest Fire #37, and the MOC for the Motorola radio system; consequently,
this configuration will allow for redundant fail-over communication paths
dedicated to the existing radio system. The IPMUX-24 units meet all the
requirements listed by the Town Of Marana.
There will be a new link established between the MMC and Beacon Hill,
Welter Site utilizing the existing Proteus Units that currently connect the
MOC to Northwest Fire #37. This additional link will create the required
loop necessary for dynamic routing within the Town Of Marana network.
The redundant paths will also create multiple Internet interconnection
points for the Town Of Marana's.
The network architecture deployed by the Engineering. group at
TransWorld Network Corp. in conjunction with the respective IT personnel
will include full routing fail-over capabilities. The design of a completely
dynamic routed core network with redundant paths, redundant
interconnection points, and redundant Internet carriers will allow for
maximum network functionality in the event of a single site failure.
17
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
MARANA TOWN HALL -Northwest Fire #37
TWN
LOCA710N USE Equipment Link Capacity Frequency
Solution
Primary Link
Marana Town Hall - Data Network/Public 100 Mbps
Northwest Fire #37 Safety Radio PTP-800 Full-duplex 1 1 GHz
Backhaul/Phone U radeable
MARANA OPERATIONS CENTER -Northwest Fire #37
TWN
LOCATION USE Equipment Link Capacity Frequency
Solution
Primary Link
Marana Operations Data Network/Public 100 Mbps
Center -Northwest Safety Radio PTP-800 Full-duplex 1 1 GHz
Fire #37 Backhaul/Phone (Upgradeable)
MARANA OPERATIONS CENTER -Beacon Hill, Welter Site
TWN Link
LOCATION USE Equipment Capacity Frequency
Solution
Redundant Link
Marana Operations Data Network/Public Proteus Link 100 Mbps
Center- Beacon Hill Safety Radio (Existing Full-duplex 18 GHz
Welter Site Backhaul/Phone Hardware)
MMC -Beacon Hill, Welter Site
TWN Link
LOCATION USE Equipment Capacity Frequency
Solution
Redundant Link
Data Network/Public 100 Mbps
MMC -Beacon Hill Safety Radio (Existing Full-duplex 18 GHz
Welter Site Backhaul/Phone Hardware)
18
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Primary Site Layer 3 Switches
TransWorld Network Corp. has selected the Cisco Catalyst 3650-E platform to
comply with the capability requirements set for by the Town Of Marana. This
switching platform offers full layer-3 capabilities in addition to a complete suite
of security feature sets that are necessary to deploy, monitor and maintain a
secure network infrastructure for the Town Of Marana.
The routing for the Town Of Marana core network shall be standardized on the
Cisco 3560-E platform. The Cisco 3560-E platform has the capability to provide
the wire-speed performance, dynamic routing, QOS, VPN, and monitoring
functionalities required for the new Town Of Marana core network. This
Integrated Service Router offers the greatest investment protection given the
modularity options available. The Cisco 3560-E allows a single routing platform
that can meet and exceed all of the performance, security, and
management requirements for the proposed network architecture.
The Cisco 3560-E as all other current Cisco products offer an extensive support
protection agreement that includes same day equipment replacement,
24x7x365 technical support and continued software updates. The Cisco 2800
series platform has set the standards for routing technologies today and offers
the greatest functionality with the least cost of ownership.
19
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
B. Secondary Links
The Secondary Links for the Town Of Marana will encompass both dedicated
Point to Point and Point to Multipoint architectures. The Engineering group at
TransWorld Network Corp. has designed the required secondary links to allow
for maximum uptime using the existing TWN system. The MMC to Senior Center
and the MMC to the Marana Airport are the only Point-to-Point links proposed
to fulfill all requirements. The MMC to the Senior Center includes a Cisco 1841
router, which will be deployed to meet all network functionality requirements
listed. This router will have full monitory capabilities for the Town Of Marana IT
personnel.
TVNN Link
LOCATION USE Equipment Capacity Frequency
Solution
Replacement Links
Marana Town Hall - Data Network Motorola 21 Mbps 4.9 GHz
Marana Senior Center Canopy PTP
Marana Town Hall - Data Network Motorola 21 Mbps 4.9 GHz
Airport Canopy PTP
Marana Parks Annex - Data Network Motorola 14 Mbps 5.2 - 5.7 GHz
TWN Corp. AP Canopy PTMP
Marana O&M Yard
Sanders Rd -TWN Data Network Motorola 14 Mbps 5.2 - 5.7 GHz
Cor . AP Canopy PTMP
MOC -Impound Yard -
TWN Corp. AP Data Network Motorola 14 Mbps 5.2 - 5.7 GHz
Canopy PIMP
Camino de Manana - Data Network Motorola 14 Mbps 5.2 - 5.7 GHz
TWN Corp. AP Canopy PTMP
20
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
C. Traffic Links
TransWorld Network Corp. currently provides coverage to all areas where the
listed Traffic Intersections are located; therefore, TransWorld Network Corp. has
designed each link to connect to the TWN system Access Points. This
architecture will allow for secure and dedicated network paths to the MOC or
MMC as required. An IPSEC VPN solution has been designed to segment the
private Town Of Marana network traffic from existing data. This design will
allow for greater security, reliability, guaranteed class of service, and
management capabilities.
TWN Link
LOCAT/ON USE Equipment Capacity Frequency
Solution
Traffic Intersections"
Tangerine/Thornydale Traffic Video Motorola ~ 4 Mbps 5.2 - 5.7 GHz
Traffic Data Access Canopy PTM
Tangerine/Dove Traffic Video Motorola
Mountain
Traffic Data Access
Canopy PTMP ~ 4 Mbps 5.2 - 5.7 GHz
Silverbell/Wade Traffic Video Motorola ~ 4 Mbps 5.2 - 5.7 GHz
Traffic Data Access Canopy PTMP
Silverbell/Cortaro Traffic Video Motorola ~ 4 Mbps 5.2 - 5.7 GHz
Traffic Data Access Canopy PTMP
Silverbell/Coachline Traffic Video Motorola ~ 4 Mbps 5.2 - 5.7 GHz
Traffic Data Access Canopy PTMP
Cortaro/Arizona Traffic Video Motorola
Pavilions
Traffic Data Access
Canopy PTMP ~ 4 Mbps 5.2 - 5.7 GHz
Thornydale/Orange Traffic Video Motorola
Grove
Traffic Data Access
Canopy PTMP ~ 4 Mbps 5.2 - 5.7 GHz
Thornydale/Costco Traffic Video Motorola ~ 4 Mbps 5.2 - 5.7 GHz
Traffic Data Access Canopy PTMP
Ina/Thornydale Traffic Video Motorola ~ 4 Mbps 5.2 - 5.7 GHz
Traffic Data Access Canopy PTMP
*TWN can assume existin a ui ment iven this is the chosen solution or re lace with similar a ui ment
Ina/Meredith * Same as Ina/Thornydale
21
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
D. Wireless (Wi-Fi)
N/A
E. Internet
TWN will provide the Internet connections to the MMC through a pair of
Motorola PTP Ethernet backhauls. The primary Internet link will be connected
directly to the MMC with bandwidth capabilities up to 150 Mbps full-duplex.
In addition, a secondary Internet connection will be connected to the Beacon
Hill location for redundancy. This will ensure the carrier class uptime TWN
provides and allow for fail-safe routing, using BGP through multiple Internet
connection points and multiple carriers.
Each link will have an allowable data rate of 10 Mbps symmetric upon
installation with the ability to increase bandwidth up to 150 Mbps full-duplex to
meet future requirements. The increase in bandwidth will not require any
additional hardware changes and may be requested with proper
authorization as required.
TWN currently owns and manages over 10,000 public IP addresses and will
provide the Town Of Marana with a /26 IP block. Furthermore, TWN will reserve
continuous IP address space for the Town Of Marana to allow for future IP
requirements. These IP addresses will have full BGP capabilities at each TWN
interconnection point through Qwest and Level3 Communications.
TWN has Network Operation Centers throughout the US where services such as
DNS, Web Hosting, Email, Video Conferencing, Video Streaming, Database
Services, Custom Application Services, FTP Services, and Services are provided
to customers.
F. Network Management
TWN has a comprehensive suite of management tools that are used to monitor
and maintain the entire TWN network and individual customer networks. TWN
monitors and analyzes real-time network performance metrics for all devices
on the network. The "self-healing" TWN network is extremely efficient at
identifying undesirable network conditions so as to proactively correct these
situations.
22
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
TWN utilizes dynamic routing protocols (i.e. BGP, OSPF, EIGRP), redundant high-
availability hardware devices, multiple network paths, traffic shaping devices,
IDS (Linux based) devices, multiple real-time logging servers, and real-time
monitor probes to maintain optimal performance levels.
TWN has a stringent security policy that includes defined network access for
each internal management group. Our Firewalls, IPS, IDS, and system log
servers are monitored 24x7x365 to ensure all compliance definitions are
maintained.
Monitoring, Automated Alerts and Support
TWN has researched and invested heavily in resources that allow us to
consistently manage and monitor our network and that of our customers. We
are committed to provide the highest level of service reliability and customer
satisfaction.
TWN has implemented a fault management system to recognize and
proactively respond to all undesirable network conditions. This management
system is based on the FCAPS model.
F- Fault Management
C- Configuration Management
A- Accounting Management
P- Performance Management
S- Security Management
This system allows for automated alerts to the respective personnel if a specific
condition exists, provides precise information regarding the alarm condition
and ensures an effective response to rectify the issue.
There are twelve key areas within the fault management model to ensure
success. These include:
^ Fault detection
^ Fault correction
^ Fault isolation
^ Network recovery
23
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
^ Alarm handling
^ Alarm filtering
^ Alarm generation
^ Clear correlation
^ Diagnostic test
^ Error logging
^ Error handling
^ Error statistics
TWN has the capability to monitor a variety of statistics for all devices that
connect to the network. The monitoring tools available are able to monitor
any IP enabled devices, including any SNMP version 1 or 2 capable devices;
furthermore, the TWN monitoring suite can monitor items such as device
latency, device availability, device utilization rates, error rates, bandwidth
changes (real-time, device configuration changes and application specific
functions.
TWN is able to provide various levels of reporting statistics in addition to the
customized monitoring. TWN will initially establish a baseline for each network
in particular, which is completed during the initial network assessment. This is
critical in establishing an effective monitor/alert system. This assessment will
outline the nominal performance expectations and provide a key baseline for
measuring accurate statistics.
TWN has a hierarchy of personnel available 24x7x365 to monitor and respond
to automated alerts. There are dedicated individuals assigned to each and
every high-level business account to ensure proper knowledge and support.
Furthermore, TWN will establish real-time monitoring sessions for all require Town
Of Marana IP personnel to view items such as link utilization, link availability,
defined alarm parameters, etc...
Internet support response time falls under the overall response time promise
stated in section 2B. TWN will respond to the Town of Marana within 5 minutes
via telephone and within 25 minutes on-site.
G. Security Management
Pima County Sheriff's Office, Tucson Police Department, and Tucson City Traffic
TWN will reconfigure (if applicable), manage and support the existing VPN
Tunnels that connect the Pima County Sheriff's office to Marana PD, VPN
24
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
access from the Tucson Police Department to Marano PD, and the Tucson City
Traffic locations as required. The current Cisco solution will be audited by the
Information Security team at TWN to determine if there are any configuration
or IOS upgrades required. This will provide maximum performance, security,
and reliability.
The proposed Layer-3 switches that will be installed support IPSEC VPN
functionality and will allow for the current network architecture to remain.
These devices support both site-to-site IPSEC VPN and client access VPN.
H. Firewall
Solution:
SonicWall NSA (Network Security Appliance) 3500 -High Availability Pair
The TWN Information Security Group has an extensive background in
implementing and management, utilizing a variety of security solutions offered
today. TWN has reviewed the Town of Marana network security requirements
and has chosen the SonicWall NSA 3500 as the optimum solution. The NSA-
3500 is directly inline with the Town Of Marano requirements. This solution
provides the latest security technology on a platform that will allow TWN and
the Town of Marano to successfully manage and maintain network security
while facilitating the training of town resources.
The SonicWall Network Security Appliances use aReassembly-Free Deep
Inspection technology, which enables deep packet inspection without
causing unnecessary performance degradation. This firewall solution features
a suite of functionality including, deep packet inspection, IPSEC and SSL VPN
technologies, ULAN integration, stateful high availability, Intrusion Prevention,
Intrusion Detection, advanced NAT modes, QOS using DSCP and CoS,
gateway anti-virus, centralized logging, and central management.
TWN will develop a customized training program for the Town Of Marana
employees. The training course will cover all required material, configuration
parameters, logging parameters, and real day to day administration response
scenarios that are necessary to properly maintain a secure network
environment.
SonicWall NSA-3500 Specifications
25
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Deep Packet Inspection &Multi-Threat Protection
Fully integrated deep packet inspection firewall, including gateway anti-
virus, anti-spyware, intrusion prevention, and application firewall for
perimeter and internal protection
Application Firewall Feature Set for Application Inspection and Control
Automated and Dynamic Security Updates
Powerful Performance
• High-performance 4-core Multi-Core Architecture
• 1.5 Gbps Stateful Packet Inspection Firewall)
• 625 Mbps 3DES and AES VPN Throughput)
• 240 Mbps Full Unified Threat Management (UTM) Inspection
• Six (6) 10/100/1000 Copper Gigabit Ethernet Interfaces
Networking & Complete Business Continuity
• Business Application Prioritization and QoS
• Multi-WAN Support, ISP Fail-over and WAN Load Balancing
• Stateful Hardware Fail-over
• Integrated Server Load Balancing Feature Set
• IPSec VPN for Secure Site-to-Site Connectivity
• SSL VPN and IPSec VPN Clients for Secure Remote Access
Integration & Simplified Management
• Route-based VPN
• Single Sign-On for Transparent User Authentication
• Integrated Network Security Policy and Management
• Next-Generation Streamlined GUI
• Powerful Wizards -Set-up, Firewall Policies, VPN, NAT
26
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
I. Implementation and Training
TWN will create a separate project implementation plan for the Point to Point
links, core network routing architecture, secondary replacement links, traffic
intersections, secure wireless access points (if required), Internet service
migration, network monitoring, security architecture, and network
management design. Each project plan will include:
^ Project Scope
^ Timeframe expectations
^ Key personnel and contact information
^ Network analysis
^ Initial design/architecture
^ Initial documentation
^ QA testing pre-implementation
^ Implementation rollout
^ Network performance tuning
^ Testing and validation
^ Final optimization
^ Final documentation and training
Prepare Network
Analysis
-- Planning
Meetings
-- Design/
Document
1
t- Installation/
Configuration
Implement/Train f- Operate/Test
27
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED 8Y: TRANSWORLD NETWORK, CORP.
EXHIBIT B2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
6.0 Budget and Estimated Pricing
The table below gives an estimate or all costs to meet the network
requirements for the Town of Marana. The equipment costs have been
allocated over the term of the contract (1 year for traffic intersections
and 3 years for the rest unless otherwise specified by the Town of
Marana). After this period of time, the Town of Marana would own the
equipment.
6.1 Estimated Costs*
Primary Links
Link Hardware $22,828.67 $22,828.67 $22,828.67 $68,486.01
Link Warranty $5,707.17 $5,707.17 $5,707.17 $17,121.51
Switch Hardware $6,000.00 $6,000.00 $6,000.00 $18,000.00
Secondary Links Service
Town Hall -Airport $3,599.64 $3,599.64 $3,599.64 $10,798.92
Town Hall -Senior Center $8,399.16 $8,399.16 $8,399.16 $25,197.48
Parks Annex. $1,199.88 $1,199.88 $1,199.88 $3,599.64
O & M Yard $1,199.88 $1,199.88 $1,199.88 $3,599.64
MOC Impound Yard $1,199.88 $1,199.88 $1,199.88 $3,599.64
Camino De Manana $1,199.88 _ $1,199.88
10 -Traffic Intersections $11,988.00 $11,988.00
Internet Service $11,988.00 $1 1, 988.00 ~ 1 1,980.00 $35,964.00
Network Management
Services $13,215.08 $13,215.08 $13,215.08 $39,645.24
Hardware Costs $15,966.67 $15,966.67 $15,966.67 $47,900.01
Security Management ~
VPN Connections $6,000.00 $6,000.00 $6,000.00 $18,000.00
Firewall Hardware $3,000.00 $3,000.00 $3,000.00 $9,000.00
Firewall Management $6,000.00 $6,000.00 $6,000.00 $18,000.00
Implementation $12,000.00 $12,000.00
Documentation/Training $9,000.00 $9,000.00
Total $140,491.91 $106,304.03 $106,304.03 $353,099.97
28
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT 62 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
7.0 Vendor Certification
7.1 Worker's Compensation Certificate
WORKER'S COMPENSATION CERTIFICATE
(As Required By Arizona Revised Statutes section 23-901 et seq.)
I am aware of the provisions of Arizona law, which requires every employer to
be insured against liability for worker's compensation or to undertake self-
insurance in accordance with the provisions of that code, and I will comply
with such provisions before commencing the performance of the work of this
contract.
Contractor:
By:
Title:
Date:
29
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
EXHIBIT B2 TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
7.2 Signature Page
RFP # 2009-608
FOR
WAN/NETWORKING SERVICES
The undersigned represents that he or she:
1. Is duly authorized to make binding offers on behalf of the company,
2. Has read and understands all information, terms, and conditions in the RFP,
3. Has not engaged in any collusive actions with any other potential bidders
for this IFB,
4. Hereby offers to enter into a binding contract with The Town of Marana for
the products and services herein offered, if selected by The Town of Marana
within 60 days from bid due date,
5. Acknowledges the following addenda issued as part of the RFP
Company:
Signature:
Name (Printed):
Date:
Contact Person
Please indicate name, telephone number, fax number, mailing address, and
e-mail address of company representative for matters regarding this RFP:
TOWN OF MARANA
REQUEST FOR PROPOSALS
# 2009-608
30
RFP #2009-608
WAN/NETWORKING SERVICES
TOWN OF MARANA
SUBMITTED BY: TRANSWORLD NETWORK, CORP.
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EXHIBIT C TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN T E TOWN OF MARANA AND TWN, CORP.
EXHIBIT D TO PROFESSIONAL AND TECHNICAL SERVICES AGREEMENT BETWEEN THE TOWN OF MARANA AND TWN, CORP.
Costs Year 1 Year 2 Year 3 Total
Primary Links
Link Hardware $22,828.67 $22,828.67 $22,828.67 $68,486.01
Link Warranty $5,707.17 $5,707.17 $5,707.17 $17,121.51
Switch Hardware $6,000.00 $6,000.00 $6,000.00 $18,000.00
Secondary Links Service
Town Hall -Airport $1,319.99 $1,319.99 $1,319.99 $3,959.97
Town Hall -Senior Center $1,319.99 $1,319.99 $1,319.99 $3,959.97
Parks Annex. $1,319.99 $1,319.99 $1,319.99 $3,959.97
O & M Yard $1,319.99 $1,319.99 $1,319.99 $3,959.97
MOC Impound Yard $1,319.99 $1,319.99 $1,319.99 $3,959.97
Camino De Manana $1,319.99 $1,319.99
10 -Traffic Intersections $13.199.99 $13.199.99
Internet Service
S11,988.00 X11.988.00 S11,988.00 X35,964.00
Network Management
Services $13,215.08 $13,215.08 $13,215.08 $39,645.24
Hardware Costs $15.966.67 $15.966.67 $15.966.67 $47.900.01
Security Management
VPN Connections $6,000.00 $6,000.00 $6,000.00 $18,000.00
Firewall Hardware $3,000.00 $3,000.00 $3,000.00 $9,000.00
Firewall Management $6,000.00 $6,000.00 $6,000.00 $18,000.00
Implementation $12,000.00 - - $12,000.00
Documentation/Trainin $9,000.00 - - $9,000.00
Total $132,825.52 $97,305.54 $97,305.54 $327,436.60
Dated: 3/8/10