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HomeMy WebLinkAboutResolution 2013-052 housing rehabilitation program guidelinesMARANA RESOLUTION NO. 2013-052 RELATING TO COMMUNITY DEVELOPMENT; APPROVING AND AUTHORIZING TOWN STAFF TO IMPLEMENT THE TOWN OF MARANA HOUSING REHABILITATION PROGRAM GUIDELINES WHEREAS the Town of Marana recognizes the need to provide safe affordable housing and neighborhood infrastructure for its citizens; and WHEREAS in March 2012, the Town Council of the Town of Marana adopted the Town of Marana Strategic Plan II (the "Plan"), and under the Community focus area of the Plan, Initiative 4 is to develop diverse housing opportunities for residents of all income levels; included within this Initiative is the strategy of continuing to identify needs and to pursue alternative funding sources for rehabilitation of infrastructure in older neighborhoods and colonias; and WHEREAS adoption of Housing Rehabilitation Guidelines is a requirement for application for funding under the Arizona Department of Housing Community Development Block Grant (CDBG) Colonia Set Aside Competitive Grant process; and WHEREAS the Mayor and Council of the Town of Marana find it is in the best interests of its citizens to adopt these guidelines. NOW, THEREFORE, BE IT RESOLVED BY THE MAYOR AND COUNCIL OF THE TOWN OF MARANA, ARIZONA, as follows: SECTION l. The Town of Marana Housing Rehabilitation Program Guidelines attached to and incorporated by this reference in this resolution as E�ibit A are hereby approved. SECTION 2. The Town's Manager and staff are hereby directed and authorized to undertake all other and further tasks required or beneficial to implement and carry out the terms, obligations, and objectives of the guidelines. Marana Resolution 2013052 - 1 - PASSED AND ADOPTED by the Mayor and Council of the Town of Marana, Arizona, this 4 day of June, 2013. ATTEST: J elyn C. r nson, Town Clerk � Mayor Ed Honea AS T'O FORM: , Town Marana Resolution 2013052 - 2 - � Housing Rehabilitation Program Guidelines Introduction The 2010 General and 2012 Strategic Plans call for the provision of sufficient availability and variety of safe, decent and appropriate affordable housing stock within cohesive neighborhoods that meet the needs of present and future Marana residents. Taking a cue from the General Plan, Community Development is working to address voter approved objectives to: (1) promote quality residential development along with diverse types of housing; (2) encourage the development of affordable owner-occupied housing units; (3) encourage and promote community efforts to revitalize mature neighborhoods; (4) provide for adequate housing opportunities for seniors and special needs groups; and (5) support programs and agencies that seek to eliminate housing discrimination. Targeting funding and programs to improve community condition, and emphasizing initiatives serving vulnerable, low-to-moderate income and underserved populations, is critical to the economic growth and long-term viability of the community. Many of the Economic Activity Centers outlined in the Marana Economic Roadmap, including the Downtown, Airport, and Heritage areas, are located adjacent to or in clear view of blighted areas and colonia neighborhoods. Without substantial improvements to both infrastructure and housing quality these areas become a liability for the Town when marketing the area for future development. Investment in improving these areas not only improves the lives of the residents, it also positions the Town to market the community from an economic development area. Housing Rehabilitation Programs The Town of Marana offers a variety of Housing Rehabilitation Programs to assist residents and help improve and preserve existing neighborhood infrastructure. These programs include the Owner-Occupied Housing Rehabilitation Program, the Emergency Home Repair Program, and the Weatherization Program, each of which will be discussed below. Retrofits, repairs, and renovations performed through these programs are completed by the Town's Housing Rehabilitation Specialist or licensed contractors (depending on the nature of the repair) at no cost to the homeowner. Temporary relocation is not included within the scope of these programs. The current funding sources for the Owner-Occupied Housing Rehabilitation and Emergency Home Repair Programs includes U.S. Department of Housing and Urban Development (HUD) Community Development Block Grant (CDBG) Program funds administered through an intergovernmental agreement with Pima County, as well as Marana's Revolving Affordable Housing Fund. All of the funding received is subject to eligibility and reporting requirements prescribed by the funding agency. Additional funds are obtained periodically depending on their availability and program needs. Due to Exhibit A- TOWN OF MARANA COMMUNITY DEVELOPMENT AND NEIGHBORHOOD SERVICES DEPARTMENT HOUSING REHABILITATION PROGRAM GUIDELINES - REVISED MAY 2013 limits in the amount of funding available under these programs, funding is prioritized to meet the needs of target populations including the elderly (persons 60 years or older), persons with disabilities, and female-headed households with children under the age of eight (8). Eligibility Requirements for all Housing Rehabilitation Programs 1. The property must be located within Marana town limits. 2. The home must be owner-occupied by a full-time, permanent resident for at least 12 months prior to application. Applicants must certify that the property is their primary residence. 3. Property taxes and mortgages must be current with no arrears. 4. Town employees and contractors must be able to access the home during reasonable business hours before, during and after the completion of the work to perform inspections and repairs. 5. Motor homes, recreational vehicles (RV's), and travel trailers do not qualify. 6. The applicant must have a verifiable annual income for the current year. 7. The applicant must meet income limits for the specific program applied for, as follows: a. For the Owner-Occupied Housing Rehabilitation Program and the Emergency Home Repair Program — income shall not exceed 80% of area median income b. For the Weatherization Program — income shall not exceed 200% of the Federal Poverty Level 8. Income verification is valid for a period of six (6) months from date of verification and must be renewed every six (6) months thereafter to maintain eligibility. 9. Applicants with properties located in Special Flood Hazard Areas must have a flood insurance policy in place and are responsible for ensuring that flood insurance is maintained for the statutorily prescribed period and dollar amount. Grant recipients must maintain flood insurance for the life of the building. 10. The homeowner must have a current homeowner's insurance policy when required by the funding source utilized. 11. The property owner must sign all Service Agreements, Rights-of-Entry and Construction Easement documents required by the Town. 12. The homeowner must remove all obstacles and locate any buried utilities or other underground structures on their property prior to exterior repairs. 13. The property must have a visible property address. Exhibit A- TOWN OF MARANA COMMUNITY DEVELOPMENT AND NEIGHBORHOOD SERVICES DEPARTMENT HOUSING REHABILITATION PROGRAM GUIDELINES — REVISED MAY 2013 14. The homeowner must agree to allow photographs to be taken of the home before and after repairs are completed. 15. Any dogs on the property must be licensed and confined during inspections and work. 16. The homeowner must agree to fill out a Program Evaluation form upon completion of the work 17. The homeowner must agree to allow access to the property for yearly audits conducted by the funding agency to inspect the completed work: Owner-Occupied Housing Rehabilitation Program The Owner-Occupied Housing Rehabilitation Program provides grant assistance to low-income households in owner-occupied qualifying conventional homes or manufactured homes. The program's main objectives include: improving living conditions, eliminating health and safety hazards, bringing major systems up to code, improving energy efficiency, and preserving the quality and appearance of existing housing stock for eligible homeowners. While the Owner-Occupied Housing Rehabilitation Program provides assistance with costly major repairs and energy efficiency repairs, this program is not a comprehensive rehabilitation program designed to address all repair needs within clients' homes. The program does not provide assistance to homeowners for normal maintenance issues, remodeling, room additions, or any other items solely for aesthetic value. The Owner-Occupied Housing Rehabilitation Program was designed to provide maacimum flexibility to program staff when assessing and repairing clients' homes. At a minimum, all code violations must be addresses within the scope of services. Residents may be eligible for the following types of repairs. Roof Repair - deteriorated roof systems of all types (shingles, built up roofs, rolled roofs, or metal roofs) can be repaired or replaced, including damaged wood sheathing and fascia. Heating and Cooling Repair - the repair or replacement of heating and cooling systems, including furnaces, coolers, water heaters, and related items. Septic System Repair or Replacement - the repair or replacement of septic systems may include percolation testing, leach field repair, and septic tank replacement. Sanitarv Sewer Conversion - failing septic systems within area served by public sanitary sewer systems may be eligible for conversion to the public sanitary sewer and septic abandonment. Major Systems Repair - general or multiple home repairs may include replacement of gas lines, electrical service upgrades, and other related items such as electrical and plumbing deficiencies, weatherproofing, insulation, ceiling, wall, and window and door repairs. Owner-Occupied Housing Rehabilitation assistance will be funded through grants. The grant amount available to each participant will be dependent on available resources and will be reviewed annually by Exhibit A- TOWN OF MARANA COMMUNITY DEVELOPMENT AND NEIGHBORHOOD SERVICES DEPARTMENT HOUSING REHABILITATION PROGRAM GUIDELINES — REVISED MAY 2013 the Community Development and Neighborhood Services Director. Consideration to current construction costs, emergency needs, and allocation of monies by funding sources will be used to determine the grant amount. Exceptions to the maximum grant amount may be approved by the Community Development and Neighborhood Services Director on a case-by-case basis. Applicants are eligible for Owner-Occupied Housing Rehabilitation Program assistance once per lifetime. Waivers to the one-time assistance rule may be considered by the Community Development and Neighborhood Services Director depending on emergency and/or extenuating circumstances. Owner-Occupied Housing Rehabilitation Program Application Process l. Applications are available both in English and Spanish at the Marana Municipal Complex, by mail, and on the Town of Marana website at www.marana.com/housin rg ehab. The application is revised periodically to incorporate new income guidelines, new program requirements, new funding sources and any other changes that are deemed necessary by the Housing rehabilitation Program staff and approved by the Community Development and Neighborhood Services Director. 2. Applicants must complete the entire application and submit all required supplemental documentation before any repairs will be considered for the home. The following steps are taken by the Grants and Housing Coordinator to review the application: a. Review application for completeness, ensure that applicant meets the program eligibility criteria, and log the name and address of the applicant on the master list. b. If the application is not complete, a letter is sent requesting the required documentation. The application will be placed on the Pending List until all the information has been received. c. Check property address on Assessor's website to determine if it is in the Marana town limits, verify ownership via Recorder's Office, verify flood zone status, and date of construction. d. Review income verification for all household members. e. Prepare a file folder and add all the necessary forms to the application that will be required for the Housing Rehabilitation Program assistance process. 3. Eligible applications are ranked and dated. Applications are ranked based on the Ranking and Waiting List Policy set forth below. 4. Ranked applications are reviewed to confirm the requested repairs and the homeowner is contacted to schedule an initial inspection. A Walk-Through Inspection Sheet is used to document home conditions and needs, and photos are taken of the home. The Housing Rehabilitation Specialist will complete a housing inspection, scope of work, and cost estimates, as described below, to determine the extent of services required, including certification that a septic system is non-functional prior to conversion to the public sanitary sewer system, if applicable. Exhibit A- TOWN OF MARANA COMMUNITY DEVELOPMENT AND NEIGHBORHOOD SERVICES DEPARTMENT HOUSfNG REHABILITATION PROGRAM GUIDELINES—REVISED MAY 2013 5. After all the necessary documentation is received and reviewed, the information is verified, and a scope of work and cost estimates have been developed, the Community Development and Neighborhood Services Director, the Housing Rehabilitation Specialist, and the Grants and Housing Coordinator will meet to determine whether the property is suitable for rehabilitation under the constraints of the Owner-Occupied Housing Rehabilitation Program. 6. The applicant will receive notification of approval or denial of program assistance. a. A letter is sent to homeowners confirming that they have qualified for the program and have been added to the waiting list, if applicable. b. A formal notice is mailed to applicants that do not qua.lify. The letter explains the reason(s) why. They are also provided with a list of other agencies whose programs may provide assistance. 7. The Director reviews the file for completeness and approves the scope of work prior to initiating services. Emergency Home Repair Program The Emergency Home Repair Program provides emergency assistance for repairs to alleviate hazardous conditions for the occupants of qualifying conventional homes or manufactured homes. The program's main objectives include: improving living conditions, eliminating health and safety hazards, bringing major systems up to code, improving energy efficiency, and preserving the quality and appearance of existing housing stock for eligible homeowners. Examples of emergency repair items include: inoperative evaporative coolers, A/C units, furnaces and water heaters, severely leaking roofs, leaking gas and water lines, and backed up septic systems. An emergency situation is determined by various factors including: time of year, hazard to resident, and the health and age of the applicant and other family members living in the home. Emergency Home Repair assistance will be funded through grants. The grant amount available to each participant will be dependent on available resources and will be reviewed annually by the Community Development and Neighborhood Services Director. Consideration to current construction costs, emergency needs, and allocation of monies by funding sources will be used to determine the grant amount. Exceptions to the maximum grant amount may be approved by the Cornmunity Development and Neighborhood Services Director on a case-by-case basis. Emergency Home Repair Program Application Process 1. Applications are available both in English and Spanish at the Marana Municipal Complex, by mail and on the Town of Marana website at www.marana.com/housing�ehab. The application is revised periodically to incorporate new income guidelines, new program requirements, new funding sources and any other changes that are deemed necessary by the Housing Exhibit A- TOWN OF MARANA COMMUNITY DEVELOPMENT AND NEIGHBORHOOD SERVICES DEPARTMENT HOUSING REHABILITATION PROGRAM GUIDELINES — REVISED MAY 2013 rehabilitation Program staff and approved by the Community Development and Neighborhood Services Director. 2. Applicants must complete the entire application and submit all required supplemental documentation before any repairs are considered for the home. The following steps are taken by the Grants and Housing Coordinator to review the application: a. Review application for completeness, ensure that applicant meets the program eligibility criteria, and log the name and address of the applicant on the master list. b. If the application is not complete, staff will work with the applicant to secure required documentation as quickly as possible. Emergency repairs cannot move forward until all required information has been received and a preliminary review completed. c. Check property address on Assessor's website to determine if it is in the Marana Town limits, verify ownership via Recorder's Office, verify flood zone status, and date of construction. d. Review income verification for all household members. e. Prepare a file folder and add all the necessary forms to the application that will be required for the Emergency Home Repair assistance process. f. Complete a housing inspection and preliminary scope of work to determine the extent of services required, including certification that a septic system is non-functional prior to conversion to the public sanitary sewer system, if applicable. g. After all the necessary documentation is received and the information is verified, the Grants and Housing Coordinator forwards completed files requesting emergency repairs to the Housing Rehabilitation Specialist. 3. The Housing Rehabilitation Specialist contacts the homeowner to get specific details about the problem and schedule an initial inspection. The Housing Rehabilitation Specialist will complete a housing inspection and preliminary scope of work to help determine the extent and urgency of the emergency, including certification that a septic system is non-functional prior to conversion to the public sanitary sewer system, if applicable. 4. Depending on the severity of the emergency, the Housing Rehabilitation Specialist may be required to take action to mitigate additional damage. In this case the Housing Rehabilitation Specialist will: a. Draft a work write-up for the repair. b. Notify the Director to obtain a verbal approval to proceed with the work in situations that need immediate attention. Contact the appropriate contractor to schedule the work, if applicable. c. Inform the owner of the emergency situation, and how and by whom the repairs will be completed. Exhibit A- TOWN OF MARANA COMMUNITY DEVELOPMENT AND NEIGHBORHOOD SERVICES DEPARTMENT HOUSI.NG REHABILITATION PROGRAM GUIDELINES — REVISED MAY 2013 d. Complete a11 necessary homeowner documents. e. Complete or contract for the work following established protocols and procurement processes. 5. As soon as is possible, a formal notice is mailed to participants and the homeowner will be assisted in applying for the Owner-Occupied Housing Rehabilitation Program, if applicable. 6. Emergency situations take priority over other pending non-emergency applications. To determine the severity of the need, the Housing Rehabilitation Specialist, Grants and Housing Coordinator, and Director may review the reported emergency repair items listed on the application. Applications for non-emergency repairs will be processed through the Owner-Occupied Housing Rehabilitation Program procedures. Weatherization Program The Weatherization Program provides services aimed at reducing utility bills by making energy improvement repairs to homes. Services provided under this program may include repairs such as duct sealing, augmenting insulation, caulking, repairing doors, weather stripping, repairing broken windows, and other repairs that increase the comfort and safety of homes. Weatherization assistance will be funded through grants. The grant amount available to each participant will be dependent on available resources and will be reviewed annually by the Community Development and Neighborhood Services Director. Consideration to current construction costs, emergency needs, and allocation of monies by funding sources will be used to determine the grant amount. Exceptions to the maximum grant amount may be approved by the Community Development and Neighborhood Services Director on a case-by-case basis. Energy Efficiency All mechanical units and appliance retrofits completed under Marana's Housing Rehabilitation Programs meet Energy Star standards. It is the policy of the Town to utilize the HUD guidelines for conducting energy efficient housing rehabilitation. Incorporating HUD energy efficiency guidelines into the Town's Housing Rehabilitation Programs is a significant step toward achieving High Performance Housing - housing that is energy efficient, durable, sustainable and healthy - addressing several Strategic Plan initiatives. The Town uses the Energy Efficiency Rehab Advisor for recommendations for following these guidelines when undertaking any type of renovation project in single family and multifamily housing. The Advisor's energy efficiency recommendations are based on ENERGY STAR� specifications, where applicable. Ranking and Waiting List Policy Applicants will not necessarily be assisted in a sequential order based on the date the application was completed. Instead, applications are ranked and placed on a waiting list based on the following criteria, in the following order: (1) health and safety issues (emergency); (2) existence of the following Exhibit A- TOWN OF MARANA COMMUNITY DEVELOPMENT AND NEIGHBORHOOD SERVICES DEPARTMENT HOUSING REHABILITATION PROGRAM GUIDELINES — REVISED MAY 2013 populations living in the residence: (a) elderly persons (60 years or older), (b) persons with disabilities, and/or (c) female-headed households with child/ren under the age of eight; and (3) application completion date. Additionally, contractor availability may affect the order of assisting applicants. Rehabilitation Standards All work will be performed by the Town's Housing Rehabilitation Specialist or a licensed contractor (depending on the nature of the work) in compliance with the current International Building Codes adopted by the Town of Marana, HUD Lead Safe Housing Requirements, and any other rehabilitation standards set forth by the funding source. Housing Inspection, Scope of Work, and Cost Estimates The Housing Rehabilitation Specialist will be responsible for developing a scope of work during the inspection process that will be used by the contractor to provide a job estimate. The Housing Rehabilitation Specialist contacts the homeowner to schedule an initial inspection and will then complete the housing inspection to assesses the home, develop a scope of work, and determine which program is best suited to meet the needs of the homeowner. The scope of work will identify all necessary repairs. Using historical costs for like repairs, established bid item prices, and professional estimates, the Housing Rehabilitation Specialist will develop an estimate of job costs. Non-specific work items with an hourly cost and percent mark-up on the material and labor are covered under the miscellaneous line item. Purchasing and Contracting of Services Established Town of Marana procurement procedures will be used in the selection of contractors for the various Housing Rehabilitation Programs. The Housing Rehabilitation Specialist is responsible for: • preparing specifications for the required work items when undergoing a new requisition for services • working with the Town's Finance Department to ensure compliance with Town Code and established practices • tracking the expenditures and current balance • ensuring that the contractors are keeping within the contract/job order specifications • making any necessary changes to existing contract terms • reviewing any price increase or change in scope of services requests by the contractor • maintaining records in accordance with Town standards and contract requirements The Crrants and Housing Coordinator is responsible for: • tracking grant expenditures and current balance • ensuring that the work performed is within the parameters of the funding agreement Exhibit A- TOWN OF MARANA COMMUNITY DEVELOPMENT AND NEI�HBORHOOD SERVIGES DEPARTMENT NOUSING REHABILITATION PROGRAM GUIDELINES — REVISED MAY 2013 • completing required reporting and reimbursement requests All requisitions must be submitted to the Finance Department for appropriate approvals. The requisition includes a definition of the required services and/or products including appropriate specifications, scope-of-work, minimum requirements and approval for funding. The Purchasing Coordinator reviews the requisition and specifications, and if the request has not been bid, will select the best purchasing method, which will typically be a Request for Quote (RFQ), Invitation for Bid (IFB), Request for Proposal (RFP) or Invitation for Qualifications (IFQ). Staff is responsible for conducting the purchasing using appropriate and approved purchasing processes. Informal Bids - For service contracts and purchases of less than $10,000 but more than $1,000, the Marana Town Code allows for an informal bid process referred to as a Request for Bid (RFB). The Housing Rehabilitation Specialist will obtain, at a minimum, three quotes/informal bids in writing, by phone, or electronically to support the price and delivery obtained. The purchase order is awarded to the vendor offering the lowest responsive responsible quote/bid and meeting the terms, conditions and delivery requirement of the Town. Formal Bids - Whenever a contemplated purchase of goods or services or contract for building services is for a sum exceeding $10,000, the Town Code requires that a notice inviting bids (IFB) be published at least ten days prior to the date set for the receipt of bids. The notice shall include a general description of the purchase or services to be performed and the time and place for opening bids. The bid shall be awarded as provided for in the terms and conditions of the IFB. Unless otherwise stated, the bid shall be awarded to the bidder who has submitted the lowest responsive, responsible bid to the Town, meeting the terms and conditions and specifications as requested. A contract or purchase order may be issued for the requested supplies, equipment or services. Pre-Construction Conference Once the purchase order is forwarded to the contractor, the Housing Rehabilitation Specialist schedules a meeting with the homeowner to discuss the scope of services and the homeowner signs the required Town agreement, and lead base paint form (if applicable) and receives a copy of the work order. When the job is scheduled to start, the Housing Rehabilitation Specialist will meet the contractor at the job site, oversee work progress, and communicate between the homeowner and the contractor. Construction Inspection Process Job inspections will be conducted by the Housing Rehabilitation Specialist during the course of the repairs and will include a final inspection at the end of the job. When required, the Housing Rehabilitation Specialist or contractor will obtain the proper building permits from the Town of Marana Development Services. The permitted work will be inspected by a representative from Development Services. Upon completion, a final inspection will be scheduled with the contractor(s) Housing Rehabilitation Specialist, and homeowner. The homeowner will sign an acceptance of work form. Exhibit A- TOWN OF MARANA COMMUNITY DEVELOPMENT AND NEIGHBORHOOD SERVICES DEPARTMENT HOUSING REHABILITATION PROGRAM GUIDELINES — REVISED MAY 2013 Quality Assurance Procedures All homeowners assisted by the Town's Housing Rehabilitation Programs will receive a Homeowner Questiannaire by mail upon completion of the work. In addition to allowing homeowners to share comments and suggestions, this questionnaire enables the homeowner to rate the program services and provides valuable feedback as to the performance of program staff and contractors. This feedback is reviewed periodically to address any procedural, staff, or contractor performance issues, and to ensure the optimal performance of the program. Marketing Marana's Housing Rehabilitation Programs will be marketed to Marana residents by the following methods: � Press releases and outreach materials sent out every six months to non-profit agencies, neighborhood centers and organizations, and to local media serving the community. • Flyers and posters distributed during meetings with neighborhood, civic, and community- and faith-based organizations. • Outreach to non-profit, community and civic organizations, and school and medical social workers. • Door knocking and flyer distribution in colonias and targeted areas. • Presentations at neighborhood and homeowner's association meetings. • Social media, including the Town's website at www.marana.eomlhousin rg ehab Staffing and Administrative Structure Community Development and Neighborhood Services Director: The Director makes major administrative decisions and signs Notices to Proceed for contractors to begin work, emergency repair authorizations, and other items. Housin� Rehabilitation Specialist: The Specialist inspects homes, prepares work write-ups, purchases supplies, monitors contractors, and completes a variety of home repairs. Grants and Housing Coordinator: The Coordinator fields inquiries about the Housing Rehabilitation Programs, oversees the programs' day-to-day operation, including ranking applications, establishing and maintaining contact with clients, follow-up with clients, maintaining information in application files, sending out and accepting applications, maintaining files of applicants on jobs that have not yet begun, tracking expenditures under different grant funding sources, obtaining purchase orders (POs), ensuring payment of contractors and other vendors, and coordinating rehabilitation projects with other agencies in the Marana area. Definitions Female Head of Household: An adult female with no male significant other, with dependents. Exhibit A- TOWN OF MARANA COMMUNITY DEVELOPMENT AND NEIGHBORHOOD SERVICES DEPARTMENT HOUSING REHABILITATION PROGRAM GUIDELINES — REVISED MAY 2013 Low-Income Household: A household where the combined income of all residents is at or below 80% of the Area Median Income as defined by the Arizona Department of Housing in accordance with U.S. Department of Housing and Urban Development (HUD) guidelines. These guidelines are updated annually. Owner-Occupied: A house that is owned by one of the residents. Primary Residence: The one and only main residence where a resident intends to reside more than nine months of the year. A person can have only one primary residence no matter how many homes they own. If the home is used as a vacation home, occupied by a non-qualified family member or if the person has a homestead exemption for a home in another state, the listed home cannot qualify as a primary residence. Quali ing Manufactured Home: A manufactured/modular home manufactured after June 15, 1976 and affixed to the property as recorded by the Pima County Recorder's Office. Exhibit A- TOWN OF MARANA COMMUNITY DEVELOPMENT AND NEIGHBORHOOD SERVICES DEPARTMENT HOUSING REHABILITATION PROGRAM GUIDELINES — REVISED MAY 2013